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BMC Helix Monitor vs OPS/MVS Automation Intelligence comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Monitor
Ranking in Event Monitoring
7th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
12th
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Mainframe Management (7th)
 

Mindshare comparison

As of June 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 9.7%, down from 12.4% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 2.9%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Jijil GHosh - PeerSpot reviewer
An agentless tool that offers great scalability and a straightforward setup phase
The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.
GP
It automates responses, preventing issues from becoming more severe
I just installed version 12.3, which actually already has a number of new features. It's going to make it easier for some of our new users. I'm old-school, I learned it the old way. I actually want to go back and implement it and start doing things the new way. As I need to train people, it's going to make it easier for them and make the learning curve much shorter. The new release addressed some shortcomings of the product. It was old-school. The learning curve was a little bit long in the beginning, but it's really come a long way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"It is evolving more and more into artificial intelligence."
"The service operations monitoring features are valuable."
"The product's initial setup phase is easy."
"It's very secure, because it's a legacy application."
"​The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"Stability is probably the best out-of-the-box. Put it in, set it up, and you leave it alone. It works wonderfully."
"​The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied.​"
"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
 

Cons

"The product must provide more information and dashboards."
"I feel that the tool's stability has some scope for improvement."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The initial setup of the solution is complex."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"Scalability is zero. It cannot be scaled because of its age."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"The reason sometimes it is not stable, we do not have the expertise to write the script.​"
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Some of the command sequences are too long."
 

Pricing and Cost Advice

"The product’s price could be improved."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Insurance Company
6%
Healthcare Company
5%
Logistics Company
19%
Financial Services Firm
18%
Computer Software Company
13%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Monitor?
The service operations monitoring features are valuable.
What is your experience regarding pricing and costs for BMC Helix Monitor?
The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...
What needs improvement with BMC Helix Monitor?
I feel that the tool's stability has some scope for improvement.
Ask a question
Earn 20 points
 

Also Known As

Helix Monitor
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Tieto
Find out what your peers are saying about BMC Helix Monitor vs. OPS/MVS Automation Intelligence and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.