BMC FootPrints Service Core and HaloITSM compete in the IT service management category. HaloITSM seems to have the upper hand due to its modern interface and effectiveness in catering to business needs.
Features: BMC FootPrints Service Core provides strong configurability, custom workflow design, and asset management capabilities. HaloITSM is known for comprehensive integration with third-party applications, advanced automation features, and a clean supporting interface.
Ease of Deployment and Customer Service: BMC FootPrints Service Core has a complex but robust deployment process that offers a wide range of customizations. HaloITSM offers simpler, cloud-based deployment that reduces setup time and complexity, along with responsive customer support.
Pricing and ROI: BMC FootPrints Service Core has a higher initial setup cost, justified by its customization capabilities but may lead to diminishing returns if not fully utilized. HaloITSM offers competitive pricing with a focus on ROI, benefiting from efficient cloud deployment and reduced ongoing maintenance costs.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
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