"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."
"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"The solution is stable, we have not had any glitches or problems."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"It's a pretty robust product."
"The most valuable feature is the ability to write custom code."
"The most valuable feature is the speed at which we are able to implement solutions that can interact through the user interface in the same way that a human being would."
"Blue Prism Cloud is a stable solution."
"The solution is very complete. It's a good solution, for the kind of features that they offer."
"If I look at the top four, I believe it is far more user-friendly than the other competition."
"It is more secure for complex implementations."
"The most valuable feature is security."
"This product has additional functionality over Blue Prism Cloud Enterprise."
"I like the inject feature. With desktop injects, we're doing all these things and extracting these things. Its stable, scalable, and technical support is good."
"The solution is not user-friendly, this is something they should improve."
"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"We are having some database issues, but we are addressing them."
"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"Having more AI functionality would be an improvement."
"I would like to see a web-based control room, rather than the one that is in-built with the desktop version."
"It takes a while to get up and running."
"The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution."
"The vendor does not make their pricing clear when you are searching for it, which is something that needs to be improved."
"Blue Prism Cloud could improve by having more innovations for the solution, such as more capability. I am looking for cloud-based services, such as Power Automate that we can recommend for cloud customers. UiPath and Automation Anywhere have more innovation in their solution."
"I believe they need to become more competitive within the market in order to maintain their market share. We were essentially a Blue Prism shop and sold Blue Prism, but because of the price point, many clients are now looking at competitors."
"I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate."
"Their email service and extraction could be better. We get the input via email, and these emails contain different types of documents like Excel, PDF, or they may contain different content in the email body. Due to this variation, sometimes the email service crashes, and emails aren't redirected to Ephesoft Transact. Ephesoft has provided us with new hotfixes. Whatever flaws we found in the 2019.2 version, they have already updated it in the new version, 20.1.05, and it's already released. Drawbacks like not capturing the handwritten fields are now sorted."
Blue Prism Cloud is ranked 16th in Robotic Process Automation (RPA) with 9 reviews while Ephesoft Transact is ranked 8th in Intelligent Document Processing (IDP) with 1 review. Blue Prism Cloud is rated 7.6, while Ephesoft Transact is rated 9.0. The top reviewer of Blue Prism Cloud writes "Additional functionality over the Enterprise version make good over the difficulty of installation". On the other hand, the top reviewer of Ephesoft Transact writes "A stable and scalable smart content acquisition and data classification solution with a useful inject feature". Blue Prism Cloud is most compared with Blue Prism, UiPath, Microsoft Power Automate, Automation Anywhere (AA) and ABBYY FlexiCapture, whereas Ephesoft Transact is most compared with ABBYY FlexiCapture, Kofax RPA, UiPath, Automation Anywhere (AA) and OpenText Intelligent Capture.
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