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Blackberry Guard vs CRITICALSTART comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It has a lot of things for Malops detections."

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"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly.""The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing.""Customer service and their response are phenomenal. I would give their customer support a nine point five (out of 10). Our easy access to their SOC analyst, sales team, and leadership team instills confidence in me that they are there for us 24/7.""Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us.""I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick.""From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing.""The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution.""There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."


"Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done. It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD."

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"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance.""In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice.""The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in.""It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority.""They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging.""The UI has become slower but it's not something I would call them out on.""They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive...""During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."


Pricing and Cost Advice
  • "Its price is reasonable, but there are other products that are cheaper than this."
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  • "There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
  • "I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
  • "As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
  • "It costs a lot for what we felt comfortable to spend."
  • "Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
  • "The pricing of other services was so insane that they weren't even an option."
  • "The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
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    Questions from the Community
    Top Answer: 
    It has a lot of things for Malops detections.
    Top Answer: 
    Its price is reasonable, but there are other products that are cheaper than this.
    Top Answer: 
    Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done. It should have more features in terms of portability. It should be more scalable on other… more »
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    Also Known As
    Critical Start
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    BlackBerry® Guard is a subscription-based managed detection and response (MDR) service that merges the BlackBerry® AI cybersecurity platform with 24x7 support from best-in-class incident responders and prevention experts. BlackBerry Guard enables security teams to focus on key security initiatives—not recovering from breaches.

    The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

    CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

    Learn more about Blackberry Guard
    Learn more about CRITICALSTART
    Sample Customers
    Partners in Health, Pheonix Children's Hospital
    Information Not Available
    Top Industries
    No Data Available
    Energy/Utilities Company38%
    Financial Services Firm25%
    Manufacturing Company13%
    Hospitality Company13%
    Computer Software Company38%
    Comms Service Provider17%
    Construction Company6%
    Transportation Company5%
    Company Size
    No Data Available
    Small Business36%
    Midsize Enterprise36%
    Large Enterprise27%
    Small Business62%
    Midsize Enterprise1%
    Large Enterprise37%
    Find out what your peers are saying about CrowdStrike, Critical Start, Arctic Wolf Networks and others in Managed Detection and Response (MDR). Updated: January 2022.
    565,689 professionals have used our research since 2012.

    Blackberry Guard is ranked 18th in Managed Detection and Response (MDR) with 1 review while CRITICALSTART is ranked 2nd in Managed Detection and Response (MDR) with 10 reviews. Blackberry Guard is rated 8.0, while CRITICALSTART is rated 9.4. The top reviewer of Blackberry Guard writes "Reasonable price, scalable, useful for Malops detections, and helpful for layered defense". On the other hand, the top reviewer of CRITICALSTART writes "Offers the ability to close review tickets or alerts through a mobile phone and to interact with engineers on their side via the app". Blackberry Guard is most compared with CrowdStrike Falcon Complete, whereas CRITICALSTART is most compared with Arctic Wolf AWN CyberSOC, CrowdStrike Falcon Complete and Palo Alto Networks Cortex XSOAR.

    See our list of best Managed Detection and Response (MDR) vendors.

    We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.