Bitrix24 vs Dynamics 365 Sales comparison

Bitrix24 and Microsoft are both solutions in the CRM category. Bitrix24 is ranked #35, while Microsoft is ranked #13 with an average rating of 8.8. Bitrix24 holds a 0.8% mindshare in CRM, compared to Microsoft’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

3,340 Views
1,904 Comparison Views

90% willing to recommend

Dynamics 365 Sales

Read 14 Dynamics 365 Sales reviews

1,434 Views
1,434 Comparison Views

100% willing to recommend

Bitrix24

Dynamics 365 Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and Dynamics 365 Sales both compete in the business solutions category, focusing on CRM and project management. Bitrix24 seems to have the upper hand in terms of integration capabilities, while Dynamics 365 Sales excels with its robust ERP features.

Features: Bitrix24 is known for ease of use and flexibility, offering seamless integration with third-party tools. It features an all-in-one platform with CRM, project management, and team collaboration utilities. Dynamics 365 Sales stands out with integration into the Microsoft ecosystem, featuring a comprehensive suite of ERP tools alongside project management capabilities.

Room for Improvement: Bitrix24 could enhance user-friendliness and expand its marketing automation. User interface complexity also needs addressing. Meanwhile, Dynamics 365 Sales should improve reporting features and offer more beyond Microsoft integrations, alongside better pricing models.

Ease of Deployment and Customer Service: Bitrix24 offers versatile deployment options with both public and on-premises cloud setups. Its customer service can vary due to reliance on partners. Dynamics 365 Sales mainly provides hybrid and public cloud deployment and benefits from reliable Microsoft support.

Pricing and ROI: Bitrix24 appeals with economical pricing, making it suitable for small to medium enterprises seeking cost-effective solutions. Dynamics 365 Sales, though more costly, offers value through its integration with Microsoft platforms, yielding significant ROI for users within these ecosystems.

To learn more, read our detailed Bitrix24 vs. Dynamics 365 Sales Report (Updated: April 2026).

Buyer's Guide

Bitrix24 vs. Dynamics 365 Sales

April 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

8.2

Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.

No quotes available

For more quotes and insights, download the Bitrix24 report

Every solution claims to save time, money, and provide productivity savings.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.

Bhupesh-Nehete

VP Sales at Zelite Solution

For more quotes and insights, download the Dynamics 365 Sales report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

7.3

Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.

No quotes available

For more quotes and insights, download the Bitrix24 report

They prioritize serious issues and try to resolve them as quickly as possible.

Bhupesh-Nehete

VP Sales at Zelite Solution

The overall technical support of Microsoft deserves a rating of 10 out of 10.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

7.5

Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.

No quotes available

For more quotes and insights, download the Bitrix24 report

We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

Dynamics 365 Sales is more scalable compared to Salesforce.

Bhupesh-Nehete

VP Sales at Zelite Solution

Because of the API limits, the throughput is not good.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

For more quotes and insights, download the Dynamics 365 Sales report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

8.6

Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.

No quotes available

For more quotes and insights, download the Bitrix24 report

I usually do not face any bugs and would give it a high rating.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.

Bhupesh-Nehete

VP Sales at Zelite Solution

It is definitely stable and scalable.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.

No quotes available

For more quotes and insights, download the Bitrix24 report

They advise about using Power Automate, but it is not suitable for large scale operations.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.

Bhupesh-Nehete

VP Sales at Zelite Solution

The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.

No quotes available

For more quotes and insights, download the Bitrix24 report

The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.

Bhupesh-Nehete

VP Sales at Zelite Solution

It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.

reviewer2710545

Senior Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the Dynamics 365 Sales report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.

No quotes available

For more quotes and insights, download the Bitrix24 report

In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.

Bhupesh-Nehete

VP Sales at Zelite Solution

The solution is collaborative with many integrations, and it is scalable.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

For more quotes and insights, download the Dynamics 365 Sales report

Categories and Ranking

Bitrix24

Ranking in CRM

35th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (27th), Enterprise Social Software (23rd)

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.1% compared to the previous year. The mindshare of Dynamics 365 Sales is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Dynamics 365 Sales	0.5%
Bitrix24	0.8%
Other	98.7%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

reviewer2245296

Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees

Efficient and intuitive experience facilitates global sales collaboration and optimizes user engagement

Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The product has launched numerous features, including AI capabilities, though I haven't found use for many of them. Reducing feature bloat would be beneficial, especially considering different organizational needs. In a federated B2B company, CRM usage is limited to fundamental fields. Performance improvements, such as reducing field loading time from three seconds to one second, don't significantly impact average users. In our B2B organization, which consists of numerous companies each generating several million dollars in revenue, teams only need 5-10 strong features. Additional features are primarily useful for central sales revenue operations teams handling reports and analysis. For average users in a B2B services organization, the current feature set is sufficient. Over the last few months, we have received many AI features and co-pilot integration into Teams. However, additional CRM features are not necessary for our usage.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

14%

Comms Service Provider

13%

Computer Software Company

10%

Manufacturing Company

Construction Company

14%

Comms Service Provider

11%

Financial Services Firm

11%

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

See all answers

What needs improvement with Dynamics 365 Sales?

See all answers

What is your primary use case for Dynamics 365 Sales?

Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...

See all answers

What advice do you have for others considering Dynamics 365 Sales?

As a user, five essential features are sufficient rather than having 50 different options. In our business model, where individual businesses handle 10-20 high-value accounts, simplicity is key. Th...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

May 2026

Download Bitrix24 product report

Buyer's Guide

Dynamics 365 Sales

May 2026

Download Dynamics 365 Sales product report

Overview

Bitrix24 is a highly customizable platform offering tools for CRM, project management, and team collaboration. Its features are tailored for organizations seeking stable solutions with integration capabilities. Despite challenges, it remains a popular choice for managing enterprise-wide tasks.

Bitrix24 provides an array of functionalities designed to streamline business operations. It includes project management, CRM integration, and collaboration tools. Users appreciate its capabilities in data entry, automation, and pipeline views, along with third-party integrations. While it excels in team collaboration and office automation, there are some aspects like marketing automation and financial workflows that could be improved. Users find challenges with integration capabilities, especially with ERP systems, and experience performance issues and bugs in mobile systems. There is a need for better support services, and extracting data can be problematic.

What are the key features of Bitrix24?

Project Management: Offers tools for planning and tracking projects effectively.
CRM Integration: Helps manage client relationships and sales pipelines.
Collaboration Tools: Enhances communication and coordination among team members.
Workflow Automation: Streamlines tasks and simplifies business processes.
Third-party Integrations: Connects with Google, Microsoft, and other platforms.

What benefits or ROI should users look for in reviews?

Improved Team Efficiency: Enhances collaboration and streamlines workflows.
Enhanced Customer Management: Optimizes client interactions and relationships.
Comprehensive Business Functionality: Supports marketing, sales, and project management.
Scalable Solutions: Adapts to the growing needs of enterprises.

Bitrix24 finds its application in sectors like sales, marketing, and customer service. Organizations utilize it to manage deals, leads, and CRM activities, with added capabilities for project management and internal communication. It serves sectors needing finance management, client proposals, and enterprise-wide task tracking.

Bitrix24

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. Dynamics 365 Sales

April 2026

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