BioCatch vs Kount comparison

"The best features of BioCatch include analyzing how users interact and creating unique profiles for each user, which is what I appreciate most."

"It can track mouse movements as well as the actual oriental moments of such as the movement of devices, how they are held, and the angles which at they are held. All these are captured for customers and a behavioral profile is built for the customer over a period of time. This would be matched against any fraudulent behavior. If, for example, suddenly a customer account seems to be accessed by our profile, which is not one particular customer account, if the movements or habits are suspect, we can catch the fraud and shut it down."

"The initial setup was absolutely straightforward. Within a week I was fully working."

"It's an in-depth, all-in-one solution."

"The most valuable feature is its ability to create your own ruleset and edit it whenever you want. Their reporting functionality is very helpful. It's really robust."

"We experienced some stability issues including API latency, SDK initialization failures, and session ID correlation."

"BioCatch is one of the fraud detection tools which also has machine learning capabilities and it has what is called a machine learning model feature. It is run in the background. The consequence of those machine models is it is complex to perform data functions and the activity and programming techniques. The decision-making for determining what's happening within those models is a little bit complex and not at all transparent. It's not easy for businesses to understand how the model is using the data of the bank customers in order to come to the assumption it does."

"The rule system and automation could be expanded a little bit more."

"The time that is taken to go to Kount and come back should be in the order of around 100 milliseconds or less. And our context was taking around 200 to 300 milliseconds. We didn't want the extra load of 100 milliseconds to happen, so if the two rounds of stability could be cut to one, that would be very helpful."

"They could do a little bit better with chargeback management. There are other solutions out there that I've heard about, like Accertify that have a better chargeback platform where they're integrated more with the banks or in terms of how the workflow is and how you can respond to chargebacks."

"I think the pricing is great — I think it's totally worth what they're charging because the benefits are great."