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BigPanda vs FireHydrant comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
9th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
IT Infrastructure Monitoring (21st), AIOps (10th)
FireHydrant
Ranking in IT Alerting and Incident Management
17th
Average Rating
8.0
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.7%, down from 4.4% compared to the previous year. The mindshare of FireHydrant is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
BigPanda2.7%
FireHydrant2.1%
Other95.2%
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
TE
Manager, Platform Engineering at ECi Software Solutions
Automated incident response has improved ownership clarity and data-driven decision making
I believe one of the biggest impacts FireHydrant had on my organization was identifying ownership across services and products and then being able to track execution.Tracking execution and identifying ownership improved things for my teams because nobody could hide behind a "I didn't know" or "it wasn't a problem" kind of response. As long as deep observabilities were in place, so logs, metrics, and traces, identifying where the issues were and then routing to those teams was critical. This also allowed me to take a data-driven approach in identifying where further R&D needed to happen across the product suite based off of what our customers were actually doing, bypassing biases from sales teams, development teams, and others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The features of BigPanda that have most improved my incident response times include AIOps, correlation pieces, and grouping, which is a big win for us."
"Overall, I rate BigPanda as a nine out of ten."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"The best of a bad lot was the error message deduping."
"A user-friendly solution."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"BigPanda is great in that it notifies us of problems as well as where they were triggered."
"FireHydrant had a great impact on my organization, given we were using it consistently across all the incidents that we had."
"I believe one of the biggest impacts FireHydrant had on my organization was identifying ownership across services and products and then being able to track execution."
 

Cons

"When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer."
"The solution could improve by having better integration."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide."
"The usability needs to improve, because it is a pure code environment."
"BigPanda can improve the correlations. We didn't see any big value."
"FireHydrant's AI capabilities need to be treated with scrutiny regarding accuracy and reliability of output, and for the provider to be able to instill absolute trust in the user base is very difficult."
"Back then, I think there were some missing features in their Terraform provider, so that is the only thing that comes into my mind regarding needed improvements."
 

Pricing and Cost Advice

"The price of BigPanda is in the middle compared to other solutions."
"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"BigPanda is cheaper than the competitors."
"We pay $200,000 USD per year."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Manufacturing Company
9%
Outsourcing Company
8%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise13
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for BigPanda?
Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...
What needs improvement with BigPanda?
Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...
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Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
* **Airbnb** * **Amazon** * **Apple** * **Atlassian** * **Baidu** * **Capital One** * **Cisco** * **Dropbox** * **Facebook** * **Google** * **HubSpot** * **IBM** * **LinkedIn** * **Lyft** * **Microsoft** * **Netflix** * **Oracle** * **PayPal** * **Pinterest** * **Qualcomm** * **Robinhood** * **Salesforce** * **Snapchat** * **Spotify** * **Square** * **Stripe** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Yelp**
Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management. Updated: October 2026.
915,341 professionals have used our research since 2012.