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BIC Platform vs IBM Business Automation Workflow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BIC Platform
Ranking in Business Process Management (BPM)
37th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
Business Process Design (20th)
IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
14th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Business Process Management (BPM) category, the mindshare of BIC Platform is 1.0%, down from 1.5% compared to the previous year. The mindshare of IBM Business Automation Workflow is 1.2%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM Business Automation Workflow1.2%
BIC Platform1.0%
Other97.8%
Business Process Management (BPM)
 

Featured Reviews

reviewer2328264 - PeerSpot reviewer
Digitalization PM at a manufacturing company with 1,001-5,000 employees
Platform for documenting and modifying our processes
The tool was used for digital transformation. Our company operates in the automotive industry and needs a transition to digitalization. We utilize the BIC Platform for documenting and modifying our processes, as well as incorporating various elements such as KPIs. It serves as a fundamental tool for numerous aspects of our operations.
IsmailEl Dahshan - PeerSpot reviewer
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is low-cost and very user friendly. A variety of models are available depending on the needs of the customer."
"I'm in awe of what the software can do."
"The product is easy to use."
"Company wide BPMS tool sustaining a long term quality management best practices to achieve the expected process maturity level but also cutting operation and maintenance costs related to the former tool in use"
"The central dictionary is a valuable feature."
"While this is a new product it has a mature feel from being built by a company with many years in the business."
"It is the only product that includes capture content management and a process suite, as well as rules in RPA."
"The system is fully customizable, very resilient, and fault-tolerant."
"The business process modeling is the most valuable feature."
"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."
"The tool streamlines operations, especially from an operational perspective, by facilitating decision-making and ensuring timely approvals. This helps prevent delays in the approval process, where business process management adds significant value for us."
"The solution reduces the time to the resolution which is essential for businesses."
"After being acquired from Lombardi by IBM, BPA was only workflow-related, and over a period of time it evolved with a lot of capabilities added to the product, like rules, business decision-making, and now a more enhanced toolkit to build applications very rapidly."
"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."
 

Cons

"As the product is very new, some minor features are still missing, but everything is there to handle day-to-day process modeling."
"The product needs improvement regarding the confidentiality of the domain information for the key administrator."
"The solution could improve its connectivity to other systems."
"One thing they could improve is the manual."
"There's an issue with the current manual that they're working on."
"There are just some things in the new product that are not really functional issues but improvements that BIC will have to make."
"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."
"The monitoring features must be improved."
"I feel that the features are not user-friendly."
"The initial setup is actually a really complicated process."
"There are several areas where improvements could be made including with engagement of OCR capabilities. We currently need to write a lot of customization code and I think if that could be reduced it would improve performance."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
"IBM Business Automation Workflow could improve the integration."
"The UI of the solution is not good. They should work to update the solution and make it better and fresher."
 

Pricing and Cost Advice

"Pricing will differ between enterprises based on needs such as customization, but the company uses a standardized algorithm for determining this."
"Scalability-wise, it is an expensive product."
"While it can be quite costly, it offers significant benefits for users."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"The solution has saved us time."
"The product is expensive."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"Our license is on a three-year term."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
10%
Healthcare Company
8%
Financial Services Firm
23%
Outsourcing Company
9%
Construction Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
 

Questions from the Community

Ask a question
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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What needs improvement with IBM Business Automation Workflow?
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particular...
 

Also Known As

BIC Cloud BPM, BIC Platform
Business Automation Workflow
 

Overview

 

Sample Customers

Daimler AG Siemens AG RWE Bundesministerium des Innern Uniklinikum Köln Vattenfall Ziemann Dermapharm AG Postbank LBBW EDEKA
Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Find out what your peers are saying about BIC Platform vs. IBM Business Automation Workflow and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.