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BIC Platform vs IBM Business Automation Workflow comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BIC Platform
Ranking in Business Process Management (BPM)
35th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
Business Process Design (20th)
IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
18th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Business Process Management (BPM) category, the mindshare of BIC Platform is 1.0%, down from 1.4% compared to the previous year. The mindshare of IBM Business Automation Workflow is 1.2%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM Business Automation Workflow1.2%
BIC Platform1.0%
Other97.8%
Business Process Management (BPM)
 

Featured Reviews

reviewer2328264 - PeerSpot reviewer
Digitalization PM at a manufacturing company with 1,001-5,000 employees
Platform for documenting and modifying our processes
The tool was used for digital transformation. Our company operates in the automotive industry and needs a transition to digitalization. We utilize the BIC Platform for documenting and modifying our processes, as well as incorporating various elements such as KPIs. It serves as a fundamental tool for numerous aspects of our operations.
IsmailEl Dahshan - PeerSpot reviewer
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"While this is a new product it has a mature feel from being built by a company with many years in the business."
"I'm in awe of what the software can do."
"The product is easy to use."
"This is low-cost and very user friendly. A variety of models are available depending on the needs of the customer."
"The central dictionary is a valuable feature."
"Company wide BPMS tool sustaining a long term quality management best practices to achieve the expected process maturity level but also cutting operation and maintenance costs related to the former tool in use"
"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."
"It's a flexible solution."
"The most important aspect is that it helped us focus on the business process perspective."
"It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."
"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."
"I have worked with different BPM products over the past 20 years and I find that IBM BAW has become a very mature one."
"This product is tightly integrated with the RPA automation process."
"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."
 

Cons

"As the product is very new, some minor features are still missing, but everything is there to handle day-to-day process modeling."
"There are just some things in the new product that are not really functional issues but improvements that BIC will have to make."
"The product needs improvement regarding the confidentiality of the domain information for the key administrator."
"One thing they could improve is the manual."
"The solution could improve its connectivity to other systems."
"There's an issue with the current manual that they're working on."
"IBM Business Automation Workflow could improve the integration."
"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."
"Requires a lot of customization code writing which could be reduced."
"Improvements could be made in debugging and troubleshooting."
"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."
"The UI of the solution is not good. They should work to update the solution and make it better and fresher."
"However, on Windows, I believe considerable administration tasks are required to maintain environment stability."
"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."
 

Pricing and Cost Advice

"Scalability-wise, it is an expensive product."
"Pricing will differ between enterprises based on needs such as customization, but the company uses a standardized algorithm for determining this."
"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"While it can be quite costly, it offers significant benefits for users."
"The solution has saved us time."
"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"Licensing varies by use-case."
"Our license is on a three-year term."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Construction Company
11%
Financial Services Firm
10%
University
8%
Financial Services Firm
19%
Outsourcing Company
13%
Construction Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
 

Questions from the Community

Ask a question
Earn 20 points
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What needs improvement with IBM Business Automation Workflow?
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particular...
 

Also Known As

BIC Cloud BPM, BIC Platform
Business Automation Workflow
 

Overview

 

Sample Customers

Daimler AG Siemens AG RWE Bundesministerium des Innern Uniklinikum Köln Vattenfall Ziemann Dermapharm AG Postbank LBBW EDEKA
Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Find out what your peers are saying about BIC Platform vs. IBM Business Automation Workflow and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.