BIC Platform vs IBM Business Automation Workflow comparison

BIC Platform vs. IBM Business Automation Workflow

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BIC Platform

Ranking in Business Process Management (BPM)

28th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Process Design (18th)

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of BIC Platform is 1.4%, up from 1.2% compared to the previous year. The mindshare of IBM Business Automation Workflow is 2.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

reviewer2229045

Systems Administrator at a legal firm with 10,001+ employees

Provides good stability, but they should add a feature for enterprise architecture

We use BIC Platform for process design and workflow features The product is easy to use, and it has different roles. It is an online platform, so many users can simultaneously use it according to their assigned roles. The product’s most valuable feature is roles. So, we can assign different…

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Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"While this is a new product it has a mature feel from being built by a company with many years in the business."

"The product is easy to use."

"The central dictionary is a valuable feature."

"This is low-cost and very user friendly. A variety of models are available depending on the needs of the customer."

"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."

"The dashboards are helpful because you can display reports directly on your screen."

"IBM Business Automation Workflow is useful for helping us design custom user interfaces and processes we require."

"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."

"IBM provides long-term support and maintains a traditionally good customer-vendor relationship."

"It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different application. We can write at once and reuse it."

"The product is suitable for knowledge management processes."

"This is a low-code software where you can just drag and drop on the user interface. There are also a lot of quality integrations such as TMS."

More IBM Business Automation Workflow pros

Cons

"As the product is very new, some minor features are still missing, but everything is there to handle day-to-day process modeling."

"The solution could improve its connectivity to other systems."

"The product needs improvement regarding the confidentiality of the domain information for the key administrator."

"There's an issue with the current manual that they're working on."

"Integrating the solution with existing systems can be complicated and it needs careful planning and execution."

"IBM Business Automation Workflow can improve UI flexibility and integration. Additionally, the solutions from IBM have to provide a paperless solution, allowing for digital versions of documents."

"I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful."

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"IBM Business Automation Workflow could improve the integration."

"The initial setup is actually a really complicated process."

"The setup and installation process could be made easier."

"Sometimes, we feel like we are not getting the full features of the content management capabilities."

More IBM Business Automation Workflow cons

Pricing and Cost Advice

"Pricing will differ between enterprises based on needs such as customization, but the company uses a standardized algorithm for determining this."

"Scalability-wise, it is an expensive product."

"Our license is on a three-year term."

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"Licensing varies by use-case."

"The product is expensive."

"It is on the expensive side, but it provides excellent supportability and an ecosystem that is proven to be a great fit for our organization."

"The solution has saved us time."

More IBM Business Automation Workflow pricing and cost advice

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860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Financial Services Firm

36%

Computer Software Company

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BIC Platform ?

The central dictionary is a valuable feature.

What needs improvement with BIC Platform ?

The solution could improve its connectivity to other systems. For instance, I need new connections to KPIs. KPIs are linked to processes, I can't access the dictionary of processes to make KPIs.

What is your primary use case for BIC Platform ?

We use the solution for drawing the processes.

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

What do you like most about IBM Business Automation Workflow?

It performs the basic tasks that are required for the BBM solution as part of the overall integration with ECM or enterprise contact management.

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.

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Product Reports

Business Process Design

Download BIC Platform product report

IBM Business Automation Workflow

Download IBM Business Automation Workflow product report

Also Known As

BIC Cloud BPM, BIC Platform

Business Automation Workflow

Overview

BIC Platform delivers all-encompassing business process management. The software covers the complete lifecycle of BPM and supports strategy, design, implementation, execution and controlling of business processes.

BIC Platform has a modular setup which allows individual adjustments. Typical deployment scenarios of BIC Platform are SAP introduction, governance, risk or compliance management, quality management or the structure of process management systems.

Thanks to its intuitive design, users quickly start with process modeling and manage the full process cycle up to the optimization. Comprehensive features of the software are document management, governance, review and release workflows.

Available BIC Platform modules are Design, Governance, Portal, Monitor, Workflow and GRC. The software can be operated either as a Public Cloud, Private Cloud or On Premises. Offline modelling is possible with the web-based option.

Further information at:

https://www.gbtec.com/bic-plat...

Try BIC Cloud 30 days for free:

https://www.gbtec.com/free-tri...

GBTEC Software AG

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

Sample Customers

Daimler AG Siemens AG RWE Bundesministerium des Innern Uniklinikum Köln Vattenfall Ziemann Dermapharm AG Postbank LBBW EDEKA

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

BIC Platform vs. IBM Business Automation Workflow