BeyondTrust Remote Support vs Sectona Privileged Access Management comparison

BeyondTrust and Sectona are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #11 with an average rating of 8.4, while Sectona is ranked #29. BeyondTrust holds a 1.3% mindshare in PAM, compared to Sectona’s 1.0% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of Sectona users who would recommend it.

BeyondTrust Remote Support

Read 42 BeyondTrust Remote Support reviews

4,944 Views
1,236 Comparison Views

100% willing to recommend

Sectona Privileged Access M...

Read 4 Sectona Privileged Access Management reviews

882 Views
873 Comparison Views

100% willing to recommend

BeyondTrust Remote Support

Sectona Privileged Access M...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and Sectona Privileged Access Management are key players in secure access solutions. BeyondTrust leads in pricing and customer support, while Sectona stands out with a comprehensive feature set, making it a preferred choice for organizations seeking enhanced capabilities.

Features: BeyondTrust Remote Support offers robust remote access, efficient session management, and strong security measures. Sectona Privileged Access Management provides detailed privileged access controls, extensive customization options, and advanced security protocols tailored for enterprise needs.

Room for Improvement: BeyondTrust could improve integration capabilities, navigation intuitiveness, and user interface design. Sectona needs to enhance seamless integrations, provide better documentation, and improve user experience for smoother operations.

Ease of Deployment and Customer Service: BeyondTrust Remote Support offers quick setup with a responsive support team. Sectona requires more initial setup but benefits from a thorough onboarding process, offering a detailed supportive framework once deployed.

Pricing and ROI: BeyondTrust is recognized for its cost-effectiveness with a faster payoff period, appealing to budget-conscious organizations. Sectona, despite higher initial costs, delivers significant long-term return on investment with its advanced features, positioning it as a strategic choice for comprehensive security needs.

To learn more, read our detailed BeyondTrust Remote Support vs. Sectona Privileged Access Management Report (Updated: August 2026).

Buyer's Guide

BeyondTrust Remote Support vs. Sectona Privileged Access Management

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

11th

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Remote Access (7th)

Sectona Privileged Access M...

Ranking in Privileged Access Management (PAM)

29th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Sectona Privileged Access Management is 1.0%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
BeyondTrust Remote Support	1.3%
Sectona Privileged Access Management	1.0%
Other	97.7%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Pankaj-Mishra

Senior IT Security Engineer at Mahindra Group

Effective risk management, feature of recording all privileged user activities in a compressed format but limited SaaS capability

There are some areas where the GUI could be improved to make it easier to find and update privileged settings and policies. For example, when creating a PAM policy for Privileged, some of the scroll boxes are difficult to navigate. It would be easier if there were one-click options for checking and unchecking boxes rather than having to scroll down and select individual items. This would make the GUI more user-friendly for administrators and SOC teams. So, I would like to see the GUI made more user-friendly, especially for administrators and SOC teams. In future releases, I would like to be able to manage Sectona PAM by location. For example, I'm the global headquarters lead in India, and we have 200 locations around the world. I would like to be able to create sub-locations, so that when I click on support for a location, the configuration is separate. However, the monitoring should still be at the parent level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."

"Before Bomgar, we spent 80% of the time running from building to building and to the campus installing the software, also training employees."

"I personally like the ability to share files with other machines."

"There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches."

"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"Easy access to all my servers from one stop."

"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."

More BeyondTrust Remote Support pros

"The most valuable feature is the risk management. When a Privileged user performs a certain command, such as running a script, the system highlights it in the risk management section as high, critical, or medium risk."

"The most valuable features of Sectona Privileged Access Management include robust session monitoring for privileged users."

"The most valuable feature of Sectona Privileged Access Management for protecting Privileged accounts is its built-in launcher. Additionally, the single sign-on capability is good. Sectona's session recording feature is particularly noteworthy because it utilizes minimal storage. Instead of recording entire sessions, it captures activity only when necessary, optimizing storage space."

"A key factor for my company is support, and Sectona Privileged Access Management has good support. Another valuable feature of Sectona Privileged Access Management is that it's easy to onboard."

Cons

"It could be more compatible with other applications."

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"The Bomgar representative console could do with modernising."

"The licensing is very expensive."

"With Linux, we had issues with Ubuntu specifically."

"The product is pretty well rounded, but there are a few things that could be improved."

"Lacks some kind of voice communication option."

More BeyondTrust Remote Support cons

"As I don't have at least one to two years of experience with Sectona Privileged Access Management, I cannot share areas for improvement in the solution. To me, Sectona Privileged Access Management has reasonable pricing, but it could still be improved. I'm also unsure if Sectona Privileged Access Management could cover the requirements of large-sized companies, but for small-sized to medium-sized companies, I'd recommend the solution."

"I would like to see future updates include robust support for cloud environments as organizations increasingly move towards cloud-based solutions."

"Sectona needs to think about SaaS solutions and cloud use cases. For example, we need to be able to integrate Sectona PAM with next-generation applications such as Docker and Lambda, as well as ITD pipelines that use privileged user data."

"To me, Sectona Privileged Access Management has reasonable pricing, but it could still be improved."

"Sectona Privileged Access Management needs to improve its stability. It needs to enhance the product's stability because of frequent updates. This is crucial for a solution like Privileged Access Management, as organizations rely on stability. When it becomes unstable, it causes panic."

Pricing and Cost Advice

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"It is not the most cost effective solution on the market."

"BeyondTrust Remote Support is a very expensive product."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

More BeyondTrust Remote Support pricing and cost advice

"The licensing cost for Sectona Privileged Access Management is reasonable, though I cannot share the figure because that's confidential information. I'm not paying for additional costs because the current license covers my requirements. I'd rate the pricing for Sectona Privileged Access Management a three on a scale of one to five."

"Sectona Privileged Access Management's pricing is relatively cheaper and aggressive. It is affordable, especially for the Indian market and globally. Compared to competitors, Sectona offers a very good price range."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Construction Company

Healthcare Company

11%

Financial Services Firm

11%

Computer Software Company

11%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

No data available

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...

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What advice do you have for others considering BeyondTrust Remote Support?

My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...

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Compared 31% of the time

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Compared 18% of the time

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Compared 12% of the time

Fudo PAM vs Sectona Privileged Access Management

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Symantec Privileged Access Manager vs Sectona Privileged Access Management

Compared 8% of the time

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Product Reports

Buyer's Guide

BeyondTrust Remote Support

August 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Sectona Privileged Access Management

July 2026

Sectona Privileged Access Management report

Download Sectona Privileged Access Management product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Sectona Privileged Access Management is designed to enhance security by efficiently managing privileged access and identities within organizations, providing session isolation and recording, password management, and security compliance.

Sectona Privileged Access Management offers a comprehensive suite to monitor and secure access to critical servers and enhance authorization. Features include single sign-on, video logging, and agentless technology, supporting compliance standards like PCI DSS. Challenges include stability due to frequent updates, the need for a more user-friendly interface, better scalability compared to SaaS platforms, and improved cloud support and management by location.

What are the key features of Sectona Privileged Access Management?

Built-in Launcher: Facilitates seamless access and operation.
Single Sign-On: Simplifies user access management.
Session Recording: Efficiently uses minimal storage for detailed activity logs.
Session Management: Provides comprehensive user activity insights.
Risk Management: Utilizes risk-based scoring and command restriction.

What benefits should users look for in reviews?

Ease of Onboarding: Smooth integration process for teams.
Effective Support: Reliable customer assistance enhances user experience.
Security Insights: Increased visibility into privileged user activities and potential risks.
Flexibility: Offers adaptable deployment options including on-premise and cloud.

Sectona Privileged Access Management is widely implemented across industries such as finance and healthcare, where securing sensitive data and managing privileged identities is critical. Organizations utilize its capabilities for monitoring critical systems, securing session access, and aligning with industry-specific compliance requirements.

Sectona

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

Buyer's Guide

BeyondTrust Remote Support vs. Sectona Privileged Access Management

August 2026

Free Report: BeyondTrust Remote Support vs. Sectona Privileged Access Management

Find out what your peers are saying about BeyondTrust Remote Support vs. Sectona Privileged Access Management and other solutions. Updated: August 2026.

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