We performed a comparison between BeyondTrust Remote Support and Sectona Privileged Access Management based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I personally like the ability to share files with other machines."
"The solution is stable."
"A key factor for my company is support, and Sectona Privileged Access Management has good support. Another valuable feature of Sectona Privileged Access Management is that it's easy to onboard."
"The most valuable features of Sectona Privileged Access Management include robust session monitoring for privileged users."
"The most valuable feature of Sectona Privileged Access Management for protecting Privileged accounts is its built-in launcher. Additionally, the single sign-on capability is good. Sectona's session recording feature is particularly noteworthy because it utilizes minimal storage. Instead of recording entire sessions, it captures activity only when necessary, optimizing storage space."
"The most valuable feature is the risk management. When a Privileged user performs a certain command, such as running a script, the system highlights it in the risk management section as high, critical, or medium risk."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The possibility to integrate a chatbot would take this product to the next level."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"As I don't have at least one to two years of experience with Sectona Privileged Access Management, I cannot share areas for improvement in the solution. To me, Sectona Privileged Access Management has reasonable pricing, but it could still be improved. I'm also unsure if Sectona Privileged Access Management could cover the requirements of large-sized companies, but for small-sized to medium-sized companies, I'd recommend the solution."
"I would like to see future updates include robust support for cloud environments as organizations increasingly move towards cloud-based solutions."
"Sectona Privileged Access Management needs to improve its stability. It needs to enhance the product's stability because of frequent updates. This is crucial for a solution like Privileged Access Management, as organizations rely on stability. When it becomes unstable, it causes panic."
"Sectona needs to think about SaaS solutions and cloud use cases. For example, we need to be able to integrate Sectona PAM with next-generation applications such as Docker and Lambda, as well as ITD pipelines that use privileged user data."
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BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Sectona Privileged Access Management is ranked 17th in Privileged Access Management (PAM) with 4 reviews. BeyondTrust Remote Support is rated 9.0, while Sectona Privileged Access Management is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Sectona Privileged Access Management writes "Effective risk management, feature of recording all privileged user activities in a compressed format but limited SaaS capability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Sectona Privileged Access Management is most compared with ARCON Privileged Access Management and CyberArk Privileged Access Manager. See our BeyondTrust Remote Support vs. Sectona Privileged Access Management report.
See our list of best Privileged Access Management (PAM) vendors.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
