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BeyondTrust Remote Support vs Delinea Privileged Access Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Delinea Privileged Access S...
Ranking in Privileged Access Management (PAM)
17th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Enterprise Password Managers (17th)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Delinea Privileged Access Service is 2.7%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Delinea Privileged Access Service2.7%
Other96.0%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Himanshu Pandey - PeerSpot reviewer
Lead Consultant at Wipro Limited
Enhancing security and efficiency through robust secret management
With the merging of Thycotic and Centrify into Delinea, it has combined strengths of both products into a single package. Thycotic was strong in certain areas and Centrify in others, and now Delinea integrates these features. I have experience with solutions like CyberArk, BeyondTrust, and Delinea. CyberArk, Delinea, and BeyondTrust are pushing onto cloud-based solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"In summary, this is a really nice product that is really secure and I can recommend it to other users."
"Remote Support allowed us to centralize that help desk function in one place, eliminating the need for on-site staff and enabling everyone to provide the same level of support from home during COVID without any noticeable difference for the rest of the employees in the company."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"Delinea Privileged Access Service's UI part was very user-friendly for secure credential storage and management."
"There are benefits in the security realm. We use Delinea at an enterprise level. I imagine there are productivity gains, but moreover, it's the security. We don’t enable staff to see the passwords of boxes but it's all being tracked and logged now."
"The most valuable feature of Delinea Privileged Access Service is we can use the server as a jump host. It is simple to manage the accounts on the system."
"I recommend it to other organizations."
"The most valuable feature is the author's discovery of assets because it helps keep track of inventory."
"Delinea has very good support."
"The privileged account management feature is what I like most."
"The solution provides secure access to environments."
 

Cons

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The licensing is very expensive."
"Pricing needs to be changed as this is a very expensive solution."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"I think BeyondTrust Remote Support's installation and upgrades need improvement."
"I would have been really happy if Delinea were evolving or innovating like CyberArk. Delinea needs to innovate more to match the changing needs of the market."
"It is difficult to integrate the product with other IT systems."
"The pricing and presence could be improved."
"My thoughts about support of Delinea in general are that they are so so."
"I would like for there to be a suitable solution to deploy a low-spec version for desktop password management to all our staff."
"With Delinea Privileged Access Service, when installing the identity connectors to configure with AD, the configuration was not happening properly."
"Although the interface is intuitive, it could be a little more user-friendly."
"The initial setup is a bit complex."
 

Pricing and Cost Advice

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"It is not the most cost effective solution on the market."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"The cost currently according to the client is a bit high for them."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The price of Delinea Privileged Access Service is average compared to its competitors."
"The product comes at a very good price and it's quite competitive, although you need to buy add-ons for certain things."
"It is sad that people with a limited budget won't be able to afford it."
"The pricing is moderate."
"The price model is based on the number of devices and opposed to the number of users, and it is not very flexible."
"The solution is priced too high, so I rate its pricing a nine out of ten."
"In addition to the license fees, we have to pay for the server and admin fees."
"The price is cheap if I compare Delinea Privileged Access Service with other products."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
Financial Services Firm
11%
Manufacturing Company
9%
Outsourcing Company
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business6
Large Enterprise8
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What is your experience regarding pricing and costs for Delinea Privileged Access Service?
The difference in license cost is minimal, with CyberArk being slightly costly due to its market-leading position. The difference is in the range of a few hundred dollars.
What needs improvement with Delinea Privileged Access Service?
I would like to improve the overall suite and the user experience of Delinea Privileged Access Service.
 

Also Known As

Bomgar Remote Support
Centrify Privileged Access Service, Centrify Zero Trust Privilege Services, Centrify Zero Trust Privilege, Centrify Infrastructure Services, Centrify Server Suite, Centrify Privilege Service
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Privileged Access Service and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.