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BeyondTrust Remote Support vs Delinea Privileged Access Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
25th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (17th)
Delinea Privileged Access S...
Ranking in Privileged Access Management (PAM)
12th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Enterprise Password Managers (10th)
 

Mindshare comparison

As of July 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. The mindshare of Delinea Privileged Access Service is 3.0%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Himanshu Pandey - PeerSpot reviewer
Enhancing security and efficiency through robust secret management
With the merging of Thycotic and Centrify into Delinea, it has combined strengths of both products into a single package. Thycotic was strong in certain areas and Centrify in others, and now Delinea integrates these features. I have experience with solutions like CyberArk, BeyondTrust, and Delinea. CyberArk, Delinea, and BeyondTrust are pushing onto cloud-based solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"There are benefits in the security realm. We use Delinea at an enterprise level. I imagine there are productivity gains, but moreover, it's the security. We don’t enable staff to see the passwords of boxes but it's all being tracked and logged now."
"The vault and auditing capabilities are the most valuable feature because they include multiple reports that allow us to create our own reports."
"This is a cloud-based application, which makes it very easy to deploy."
"The privileged account management feature is what I like most."
"The solution is flexible."
"The most valuable feature of Delinea Privileged Access Service is we can use the server as a jump host. It is simple to manage the accounts on the system."
"Delinea has very good support, rating them an eight or nine out of ten."
"I recommend it to other organizations."
 

Cons

"Customer support was better in the past. About two years ago, the response times became longer."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"I would like for there to be a suitable solution to deploy a low-spec version for desktop password management to all our staff."
"I would have been really happy if Delinea were evolving or innovating like CyberArk."
"The pricing and presence could be improved."
"My thoughts about support of Delinea in general are that they are so so."
"This solution needs better integration with third-party solutions because their ability to support other tools is very weak."
"Enhancing the solution by incorporating additional features to make it comprehensive would be beneficial. It would be more convenient to have a complete package solution that consolidates all the features in one place, making it easier to manage. Currently, I am required to access two separate servers for reports, which could be avoided if all the necessary features were available in a single location. This would be highly advantageous for managing everything effectively."
"The initial setup is a bit complex."
"There needs to be a notification when a password is near expiration."
 

Pricing and Cost Advice

"I would prefer that it was more affordable."
"This product provides value for money."
"The cost currently according to the client is a bit high for them."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"BeyondTrust Remote Support is a very expensive product."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The price model is based on the number of devices and opposed to the number of users, and it is not very flexible."
"The solution is priced too high, so I rate its pricing a nine out of ten."
"The price is cheap if I compare Delinea Privileged Access Service with other products."
"The price of Delinea Privileged Access Service is average compared to its competitors."
"In addition to the license fees, we have to pay for the server and admin fees."
"The pricing is moderate."
"The product comes at a very good price and it's quite competitive, although you need to buy add-ons for certain things."
"It is sad that people with a limited budget won't be able to afford it."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about Delinea Privileged Access Service?
The solution provides secure access to environments.
What is your experience regarding pricing and costs for Delinea Privileged Access Service?
The difference in license cost is minimal, with CyberArk being slightly costly due to its market-leading position. The difference is in the range of a few hundred dollars.
 

Also Known As

Bomgar Remote Support
Centrify Privileged Access Service, Centrify Zero Trust Privilege Services, Centrify Zero Trust Privilege, Centrify Infrastructure Services, Centrify Server Suite, Centrify Privilege Service
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Privileged Access Service and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.