We performed a comparison between BeyondTrust Remote Support and Delinea Privileged Access Service based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"We are able to be more effectively connected to computers and servers all over the world."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The vault and auditing capabilities are the most valuable feature because they include multiple reports that allow us to create our own reports."
"The solution is flexible."
"Delinea Privileged Access Service's UI part was very user-friendly for secure credential storage and management."
"The solution provides secure access to environments."
"The most valuable feature is the author's discovery of assets."
"This is a cloud-based application, which makes it very easy to deploy."
"The privileged account management feature is what I like most."
"There are benefits in the security realm. We use Delinea at an enterprise level. I imagine there are productivity gains, but moreover, it's the security. We don’t enable staff to see the passwords of boxes but it's all being tracked and logged now."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"With Delinea Privileged Access Service, when installing the identity connectors to configure with AD, the configuration was not happening properly."
"The initial setup is a bit complex."
"I would like for there to be a suitable solution to deploy a low-spec version for desktop password management to all our staff."
"The integration with sync could be improved."
"Although the interface is intuitive, it could be a little more user-friendly."
"It is difficult to integrate the product with other IT systems."
"This solution needs better integration with third-party solutions because their ability to support other tools is very weak."
"The pricing and presence could be improved."
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BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Privileged Access Service is ranked 10th in Privileged Access Management (PAM) with 10 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Privileged Access Service is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Privileged Access Service writes "Very cost-effective and provides secure access to environments". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Privileged Access Service is most compared with Microsoft Purview Privileged Access Management, Azure Key Vault, Delinea Secret Server, SAP Identity Management and CyberArk Privileged Access Manager. See our BeyondTrust Remote Support vs. Delinea Privileged Access Service report.
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