BeyondTrust Remote Support vs CyberArk Endpoint Privilege Manager comparison

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

24th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (14th)

CyberArk Endpoint Privilege...

Ranking in Privileged Access Management (PAM)

3rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Endpoint Compliance (4th), Anti-Malware Tools (5th), Application Control (5th), Ransomware Protection (7th)

Mindshare comparison

As of May 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. The mindshare of CyberArk Endpoint Privilege Manager is 3.6%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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Sumit Chavan

Lead Consultant at Aujas Networks Pvt Ltd

Helps secure the infrastructure and control users with admin rights

There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."

"Offers a secure method of access without having to install agents everywhere."

"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."

"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."

More BeyondTrust Remote Support pros

"I have always found that CyberArk is a very tight, foolproof product compared to most other products available."

"The department management aspect of the solution is the most valuable aspect."

"The biggest benefit of CyberArk EPM for our customers is control over privileged access for endpoints. Endpoints are often the starting point for attackers to enter and move within a network. CyberArk EPM bridges the gap between security and operations teams. Operations teams are happy because work isn't stopped due to admin rights issues, while security teams are satisfied that full admin rights aren't given to all users."

"The most valuable feature of CyberArk Endpoint Privilege Manager is its scalability."

"The solution's technical support is good."

"CyberArk Endpoint Privilege Manager (EPM) 's most valuable feature is its ability to manage user application privileges and protect against ransomware attacks by controlling access to specific files and applications."

"CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks."

"We can do both server and endpoint protection."

More CyberArk Endpoint Privilege Manager pros

Cons

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"Lacks some kind of voice communication option."

"Customer support was better in the past. About two years ago, the response times became longer."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

"Lacks remote support and privileged remote access in the one product."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

More BeyondTrust Remote Support cons

"The solution is very expensive."

"CyberArk is a pretty heavy solution."

"It is hard to deal with technical support if you are not certified."

"We have had some major issues with the tool, but we have worked with the R&D teams and we have worked with support. There is room for improvement, especially on response times. But they're working on it and they're doing the best they can."

"The product's threat protection and defense capabilities need enhancement."

"Can be improved by allowing computers to be excluded from policies."

"The CyberArk team is working on a feature to identify devices without the Endpoint Privilege Manager running, which is currently missing."

"The turnaround time of the support team is an area of concern where improvements are required."

More CyberArk Endpoint Privilege Manager cons

Pricing and Cost Advice

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"BeyondTrust Remote Support is a very expensive product."

"This product provides value for money."

"Bomgar has a very fair pricing structure."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"I would prefer that it was more affordable."

"The cost currently according to the client is a bit high for them."

More BeyondTrust Remote Support pricing and cost advice

"I think that it was in the range of $200,000 that had to get approved."

"The price of CyberArk Endpoint Privilege Manager is expensive. The solution is priced based on the number of accounts onboarded and the number of concurrent sessions. Everyone else is included in the price, such as support."

"I rate the solution's pricing an eight out of ten since the price can be too high for smaller businesses."

"Pricing depends on how many devices you use. Right now, on-premise, it costs us a little, but it's worth it. It seems like the cloud solution is much more expensive. We got this solution one year ago, and it's like we bought the solution, and now they are not going to support it on-premise anymore. We are in the implementation phase, and we missed this, and we already paid for the licenses. This is wasted time from my perspective, and CyberArk should be more customer-friendly."

"The professional services for one eight-hour day would be $1,800."

"I feel that the price of the product is nominal. It must be around 10 to 15 USD per installation. I rate the product price an eight to nine out of ten, where one is high price, and ten is low price."

"The price of CyberArk Endpoint Privilege Manager is expensive."

"The tool is a bit pricey compared to its competitors. My company does work with competitors, but I don't have hands-on experience with other software. I've just done some comparisons."

More CyberArk Endpoint Privilege Manager pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.

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850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

10%

Government

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.

What needs improvement with BeyondTrust Remote Support?

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost. It's really one of the best solutions.

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Product Reports

BeyondTrust Remote Support

Download BeyondTrust Remote Support product report

CyberArk Endpoint Privilege Manager

Download CyberArk Endpoint Privilege Manager product report

CyberArk Endpoint Privilege Manager report

Also Known As

Bomgar Remote Support

Viewfinity

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager