We performed a comparison between BeyondTrust Remote Support and CyberArk Endpoint Privilege Manager based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It has allowed us to quickly address the needs and issues of our end users."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"It offers great performance."
"I am impressed with the product's seamless integration. The PAM wallet and enterprise password wallet are good also good."
"The solution allows me to give access and privileges to each user individually"
"The solution is scalable."
"The department management aspect of the solution is the most valuable aspect."
"The most valuable feature is that it does lifecycle management and that it will change to whatever the end target is."
"The solution's technical support is good."
"The most valuable feature of CyberArk Endpoint Privilege Manager is its high performance, it's the best identity security platform. The security is good. It's easy to showcase the feature and capabilities and compare it with other competitors. It competes well with other solutions. Additionally, it is a complete solution."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The possibility to integrate a chatbot would take this product to the next level."
"Although the learning curve is steep, the product is well-documented."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Lacks some kind of voice communication option."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The installation process is pretty difficult."
"It's an old product and has many areas that can be improved."
"The solution is very expensive."
"They need much better integration with Azure AD."
"It is hard to deal with technical support if you are not certified."
"CyberArk Endpoint Privilege Manager can be better by making its UI more consistent."
"Compared to other tools like Linux, this solution isn't as user-friendly."
"Technical support is slow to respond when we run into issues."
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BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while CyberArk Endpoint Privilege Manager is ranked 6th in Privileged Access Management (PAM) with 27 reviews. BeyondTrust Remote Support is rated 9.0, while CyberArk Endpoint Privilege Manager is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of CyberArk Endpoint Privilege Manager writes "Offers integrated solutions and expands its capabilities through strategic acquisitions". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas CyberArk Endpoint Privilege Manager is most compared with Microsoft Defender for Endpoint, BeyondTrust Endpoint Privilege Management, CrowdStrike Falcon, CyberArk Privileged Access Manager and Tanium. See our BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager report.
See our list of best Privileged Access Management (PAM) vendors.
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