BeyondTrust Remote Support vs CyberArk Endpoint Privilege Manager comparison

BeyondTrust and CyberArk are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #25 with an average rating of 7.5, while CyberArk is ranked #4 with an average rating of 8.6. BeyondTrust holds a 1.2% mindshare in PAM, compared to CyberArk’s 3.2% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of CyberArk users who would recommend it.

BeyondTrust Remote Support

Read 34 BeyondTrust Remote Support reviews

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101 Comparison Views

100% willing to recommend

CyberArk Endpoint Privilege...

Read 38 CyberArk Endpoint Privilege Manager reviews

1,223 Views
764 Comparison Views

86% willing to recommend

BeyondTrust Remote Support

CyberArk Endpoint Privilege...

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and CyberArk Endpoint Privilege Manager are known for their capabilities in remote access and privilege management. While BeyondTrust is appreciated for its pricing and customer support, CyberArk stands out for its advanced features.

Features: BeyondTrust Remote Support offers strong session management, secure remote device access, and seamless integrations with various systems. CyberArk Endpoint Privilege Manager provides comprehensive privilege elevation, detailed application control, and robust endpoint management capabilities.

Room for Improvement: BeyondTrust Remote Support could enhance speed, performance consistency, and user interface. CyberArk Endpoint Privilege Manager may benefit from improved reporting capabilities, more intuitive user experience, and reduced setup complexity.

Ease of Deployment and Customer Service: BeyondTrust Remote Support offers straightforward deployment with highly praised customer service. CyberArk Endpoint Privilege Manager, despite having a more complex initial setup, is backed by a support team that assists users effectively.

Pricing and ROI: BeyondTrust Remote Support is recognized for competitive setup costs and positive ROI. CyberArk Endpoint Privilege Manager has higher initial costs but offers long-term value through its advanced features.

To learn more, read our detailed BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager Report (Updated: June 2025).

Buyer's Guide

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

June 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

25th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (17th)

CyberArk Endpoint Privilege...

Ranking in Privileged Access Management (PAM)

4th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Endpoint Compliance (5th), Anti-Malware Tools (5th), Application Control (5th), Ransomware Protection (5th)

Mindshare comparison

As of July 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. The mindshare of CyberArk Endpoint Privilege Manager is 3.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Sumit Chavan

Lead Consultant at Aujas Networks Pvt Ltd

Helps secure the infrastructure and control users with admin rights

There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers a secure method of access without having to install agents everywhere."

"The solution is stable."

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."

"This product "just works" (without fail) and is dead-easy for clients to connect with."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."

"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

More BeyondTrust Remote Support pros

"This is the number one product for privilege account security."

"The most valuable feature is that it does lifecycle management and that it will change to whatever the end target is."

"CyberArk Endpoint Privilege Manager is very easy to manage, which I like. The solution also has a dashboard where you can see which software is suspicious, which I find valuable."

"The most valuable feature of CyberArk Endpoint Privilege Manager is its high performance, it's the best identity security platform. The security is good. It's easy to showcase the feature and capabilities and compare it with other competitors. It competes well with other solutions. Additionally, it is a complete solution."

"I have always found that CyberArk is a very tight, foolproof product compared to most other products available."

"Our setup process is moving to the cloud, which is very good. It reduces complexity."

"The most valuable features of CyberArk Endpoint Privilege Manager are password management, session management, onboarding rules, platform customization, and safety management."

"The feature called PTA, which stands for Privileged Threat Analytics keeps track of what admins are doing and works with Centimeters. If something fishy is going on with a user's credentials, it alerts the security team so they can act fast. Plus, it automates stuff like resetting credentials or blocking users. So, if there's a potential hack, CyberArk can change passwords and lock out users in a snap. It also gives you a heads-up if anything unusual is going on with server activities, like someone creating new users with uncontrolled credentials."

More CyberArk Endpoint Privilege Manager pros

Cons

"Technical support for this region can be improved."

"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

"I would also like to see better support of Apple devices while using a Windows remote support console."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

More BeyondTrust Remote Support cons

"The product is expensive."

"The solution is very expensive."

"The solution's pricing could be better."

"Despite newer versions and functionalities, CyberArk Endpoint Privilege Manager lacks sufficient knowledgeable support staff, resulting in longer wait times for assistance."

"The main issues I experience are related to deployment, which requires dependency on other solutions like AD or SCCM."

"CyberArk Endpoint Privilege Manager is not suitable for the current situation because when you compare it to OTP, OTP is the strongest password solution. You can use it as a one-time password, but you have to log into the password manager itself and if you don't change your password, it will be the weakest link in the security. In OTP, you don't have that weakest link."

"A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good."

"Technical support is slow to respond when we run into issues."

More CyberArk Endpoint Privilege Manager cons

Pricing and Cost Advice

"The solution is subscription-based and depends on the number of admin users."

"BeyondTrust Remote Support is a very expensive product."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"I would prefer that it was more affordable."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"Bomgar has a very fair pricing structure."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

More BeyondTrust Remote Support pricing and cost advice

"I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing to pay this money."

"We pay about $17 per user."

"The professional services for one eight-hour day would be $1,800."

"Although I do not deal directly with the pricing, CyberArk Endpoint Privilege Manager is costly compared to other solutions. However, it offers beneficial features."

"It is an expensive solution."

"The solution's pricing is reasonable compared to other vendors' products."

"licensing for this solution is based on the number of APV (privileged users), and the number of sessions that you want to record."

"CyberArk Endpoint Privilege Manager has a very high price, so it's a one out of ten for me in terms of pricing."

More CyberArk Endpoint Privilege Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.

See all answers

What needs improvement with BeyondTrust Remote Support?

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

See all answers

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

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What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

See all answers

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...

See all answers

Comparisons

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Compared 20% of the time

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Compared 15% of the time

TeamViewer vs BeyondTrust Remote Support

Compared 14% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 12% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

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CrowdStrike Falcon vs CyberArk Endpoint Privilege Manager

Compared 19% of the time

Microsoft Defender for Endpoint vs CyberArk Endpoint Privilege Manager

Compared 15% of the time

BeyondTrust Endpoint Privilege Management vs CyberArk Endpoint Privilege Manager

Compared 15% of the time

CyberArk Privileged Access Manager vs CyberArk Endpoint Privilege Manager

Compared 9% of the time

Tanium vs CyberArk Endpoint Privilege Manager

Compared 6% of the time

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Product Reports

Buyer's Guide

BeyondTrust Remote Support

April 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

CyberArk Endpoint Privilege Manager

June 2025

CyberArk Endpoint Privilege Manager report

Download CyberArk Endpoint Privilege Manager product report

Also Known As

Bomgar Remote Support

Viewfinity

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

Buyer's Guide

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

June 2025

Free Report: BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

Find out what your peers are saying about BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager and other solutions. Updated: June 2025.

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