BeyondTrust Remote Support vs CyberArk Endpoint Privilege Manager comparison

BeyondTrust and CyberArk are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #20 with an average rating of 8.0, while CyberArk is ranked #3 with an average rating of 8.7. BeyondTrust holds a 1.2% mindshare in PAM, compared to CyberArk’s 3.2% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of CyberArk users who would recommend it.

BeyondTrust Remote Support

Read 34 BeyondTrust Remote Support reviews

1,992 Views
339 Comparison Views

100% willing to recommend

CyberArk Endpoint Privilege...

Read 38 CyberArk Endpoint Privilege Manager reviews

3,727 Views
1,118 Comparison Views

86% willing to recommend

BeyondTrust Remote Support

CyberArk Endpoint Privilege...

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and CyberArk Endpoint Privilege Manager are known for their capabilities in remote access and privilege management. While BeyondTrust is appreciated for its pricing and customer support, CyberArk stands out for its advanced features.

Features: BeyondTrust Remote Support offers strong session management, secure remote device access, and seamless integrations with various systems. CyberArk Endpoint Privilege Manager provides comprehensive privilege elevation, detailed application control, and robust endpoint management capabilities.

Room for Improvement: BeyondTrust Remote Support could enhance speed, performance consistency, and user interface. CyberArk Endpoint Privilege Manager may benefit from improved reporting capabilities, more intuitive user experience, and reduced setup complexity.

Ease of Deployment and Customer Service: BeyondTrust Remote Support offers straightforward deployment with highly praised customer service. CyberArk Endpoint Privilege Manager, despite having a more complex initial setup, is backed by a support team that assists users effectively.

Pricing and ROI: BeyondTrust Remote Support is recognized for competitive setup costs and positive ROI. CyberArk Endpoint Privilege Manager has higher initial costs but offers long-term value through its advanced features.

To learn more, read our detailed BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager Report (Updated: September 2025).

Buyer's Guide

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

September 2025

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Helped 869,202 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

20th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (11th)

CyberArk Endpoint Privilege...

Ranking in Privileged Access Management (PAM)

3rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Endpoint Compliance (5th), Anti-Malware Tools (5th), Application Control (5th), Ransomware Protection (5th)

Mindshare comparison

As of October 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, up from 1.0% compared to the previous year. The mindshare of CyberArk Endpoint Privilege Manager is 3.2%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Market Share Distribution
Product	Market Share (%)
CyberArk Endpoint Privilege Manager	3.2%
BeyondTrust Remote Support	1.2%
Other	95.6%

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Sumit Chavan

Lead Consultant at Aujas Networks Pvt Ltd

Helps secure the infrastructure and control users with admin rights

There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."

"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

"Remote sessions are automatically recorded so there is a history of all coding and scripting."

"The support team who are interfacing with us, are excellent. They are on time for any response."

More BeyondTrust Remote Support pros

"There are many valuable aspects of the product, but the most common feature is working with the privileges. The controls of CyberArk Endpoint Privilege Manager influence the visibility into endpoints for my customers. It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine."

"We have not had issues with CyberArk. It works very smoothly. We can do many things with CyberArk. It helps us to see exactly what is happening."

"The department management aspect of the solution is the most valuable aspect."

"I have always found that CyberArk is a very tight, foolproof product compared to most other products available."

"Their customer support was excellent."

"The product is stable."

"CyberArk Endpoint Privilege Manager is entirely cloud-based, so no further upkeep is required."

"The feature called PTA, which stands for Privileged Threat Analytics keeps track of what admins are doing and works with Centimeters. If something fishy is going on with a user's credentials, it alerts the security team so they can act fast. Plus, it automates stuff like resetting credentials or blocking users. So, if there's a potential hack, CyberArk can change passwords and lock out users in a snap. It also gives you a heads-up if anything unusual is going on with server activities, like someone creating new users with uncontrolled credentials."

More CyberArk Endpoint Privilege Manager pros

Cons

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

"There were a few employee devices that failed during the initial deployment, which required a second deployment."

"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."

"Technical support for this region can be improved."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."

"One potential improvement is in the support department."

"The possibility to integrate a chatbot would take this product to the next level."

More BeyondTrust Remote Support cons

"CyberArk Endpoint Privilege Manager is not suitable for the current situation because when you compare it to OTP, OTP is the strongest password solution. You can use it as a one-time password, but you have to log into the password manager itself and if you don't change your password, it will be the weakest link in the security. In OTP, you don't have that weakest link."

"Performance could be better. We have a couple of problems with CyberArk right now. One of the problems is performance in our environment. Support also takes a long time to respond. If the user already has local admin rights, then I can't collect any events in the console from this device. There are also some options in CyberArk that are not working properly, and are not helpful in this case. I can't collect any information to create a proper policy for the device. I have to investigate everything manually, or even disable the local admin from the device. I can collect the events only after this, and it's very time consuming. In my case, it's a waste of resources."

"CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications."

"Another enhancement needed is the scheduling of deployment, which I expect in future releases."

"Compared to other tools like Linux, this solution isn't as user-friendly."

"The solution's pricing could be better."

"The solution can be complex to use at times."

"It's an old product and has many areas that can be improved."

More CyberArk Endpoint Privilege Manager cons

Pricing and Cost Advice

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"This product provides value for money."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"We pay every year for the box, and there are no additional costs."

"Bomgar has a very fair pricing structure."

More BeyondTrust Remote Support pricing and cost advice

"It is an expensive solution."

"I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing to pay this money."

"I rate the solution's pricing an eight out of ten since the price can be too high for smaller businesses."

"I think that it was in the range of $200,000 that had to get approved."

"CyberArk Endpoint Privilege Manager has a very high price, so it's a one out of ten for me in terms of pricing."

"The tool is priced high. I would rate its pricing an eight out of ten."

"We pay about $17 per user."

"The professional services for one eight-hour day would be $1,800."

More CyberArk Endpoint Privilege Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

11%

Government

10%

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	18

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $2300 per user per year. If you have an on-premises solution, you'll also need to...

See all answers

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

See all answers

What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

See all answers

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...

See all answers

Comparisons

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BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 10% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

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CrowdStrike Falcon vs CyberArk Endpoint Privilege Manager

Compared 17% of the time

BeyondTrust Endpoint Privilege Management vs CyberArk Endpoint Privilege Manager

Compared 14% of the time

Microsoft Defender for Endpoint vs CyberArk Endpoint Privilege Manager

Compared 13% of the time

CyberArk Privileged Access Manager vs CyberArk Endpoint Privilege Manager

Compared 12% of the time

Tanium vs CyberArk Endpoint Privilege Manager

Compared 5% of the time

More CyberArk Endpoint Privilege Manager Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

October 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

CyberArk Endpoint Privilege Manager

October 2025

CyberArk Endpoint Privilege Manager report

Download CyberArk Endpoint Privilege Manager product report

Also Known As

Bomgar Remote Support

Viewfinity

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

Buyer's Guide

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

September 2025

Free Report: BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

Find out what your peers are saying about BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager and other solutions. Updated: September 2025.

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