BeyondTrust Remote Support vs CyberArk Endpoint Privilege Manager comparison

BeyondTrust and CyberArk are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #23 with an average rating of 8.0, while CyberArk is ranked #4 with an average rating of 8.8. BeyondTrust holds a 1.0% mindshare in PAM, compared to CyberArk’s 2.6% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 86% of CyberArk users who would recommend it.

BeyondTrust Remote Support

Read 34 BeyondTrust Remote Support reviews

2,243 Views
426 Comparison Views

100% willing to recommend

CyberArk Endpoint Privilege...

Read 38 CyberArk Endpoint Privilege Manager reviews

3,967 Views
1,190 Comparison Views

86% willing to recommend

BeyondTrust Remote Support

CyberArk Endpoint Privilege...

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and CyberArk Endpoint Privilege Manager are known for their capabilities in remote access and privilege management. While BeyondTrust is appreciated for its pricing and customer support, CyberArk stands out for its advanced features.

Features: BeyondTrust Remote Support offers strong session management, secure remote device access, and seamless integrations with various systems. CyberArk Endpoint Privilege Manager provides comprehensive privilege elevation, detailed application control, and robust endpoint management capabilities.

Room for Improvement: BeyondTrust Remote Support could enhance speed, performance consistency, and user interface. CyberArk Endpoint Privilege Manager may benefit from improved reporting capabilities, more intuitive user experience, and reduced setup complexity.

Ease of Deployment and Customer Service: BeyondTrust Remote Support offers straightforward deployment with highly praised customer service. CyberArk Endpoint Privilege Manager, despite having a more complex initial setup, is backed by a support team that assists users effectively.

Pricing and ROI: BeyondTrust Remote Support is recognized for competitive setup costs and positive ROI. CyberArk Endpoint Privilege Manager has higher initial costs but offers long-term value through its advanced features.

To learn more, read our detailed BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager Report (Updated: December 2025).

Buyer's Guide

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

23rd

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (12th)

CyberArk Endpoint Privilege...

Ranking in Privileged Access Management (PAM)

4th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Endpoint Compliance (4th), Anti-Malware Tools (5th), Application Control (3rd), Ransomware Protection (5th)

Mindshare comparison

As of January 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.0%, down from 1.0% compared to the previous year. The mindshare of CyberArk Endpoint Privilege Manager is 2.6%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Market Share Distribution
Product	Market Share (%)
CyberArk Endpoint Privilege Manager	2.6%
BeyondTrust Remote Support	1.0%
Other	96.4%

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

Sumit Chavan

Lead Consultant at a tech vendor with 501-1,000 employees

Helps secure the infrastructure and control users with admin rights

There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."

"We rarely need support for anything, but when we do, they are on it and always helpful."

"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"One of the great features is that service desk members can work together in a remote session."

"The support team who are interfacing with us, are excellent. They are on time for any response."

More BeyondTrust Remote Support pros

"It has drastically reduced the attack surface for local administrative rights and the chance of escalation of privilege. We've removed, at this point, close to 98 percent of the local administrative accounts on workstations. If there were an incident, it would stop at that point and we'd be able to know."

"This is the number one product for privilege account security."

"The most valuable feature of CyberArk Endpoint Privilege Manager is its scalability."

"The most valuable feature of CyberArk Endpoint Privilege Manager is its ability to reset passwords every time that it is needed or periodically."

"CyberArk Endpoint Privilege Manager has had a positive impact on my customers' security posture."

"I am impressed with the product's seamless integration. The PAM wallet and enterprise password wallet are good also good."

"The most valuable feature of CyberArk Endpoint Privilege Manager is its high performance, it's the best identity security platform. The security is good. It's easy to showcase the feature and capabilities and compare it with other competitors. It competes well with other solutions. Additionally, it is a complete solution."

"Their customer support was excellent."

More CyberArk Endpoint Privilege Manager pros

Cons

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"Lacks some kind of voice communication option."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"Lacks remote support and privileged remote access in the one product."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

More BeyondTrust Remote Support cons

"CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications."

"It's an old product and has many areas that can be improved."

"The turnaround time of the support team is an area of concern where improvements are required."

"CyberArk is a pretty heavy solution."

"They need much better integration with Azure AD."

"Performance could be better. We have a couple of problems with CyberArk right now. One of the problems is performance in our environment. Support also takes a long time to respond. If the user already has local admin rights, then I can't collect any events in the console from this device. There are also some options in CyberArk that are not working properly, and are not helpful in this case. I can't collect any information to create a proper policy for the device. I have to investigate everything manually, or even disable the local admin from the device. I can collect the events only after this, and it's very time consuming. In my case, it's a waste of resources."

"Another enhancement needed is the scheduling of deployment, which I expect in future releases."

"Without knowledge, you are not able to find some items as they are really hidden within the UI."

More CyberArk Endpoint Privilege Manager cons

Pricing and Cost Advice

"Bomgar has a very fair pricing structure."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"The solution is subscription-based and depends on the number of admin users."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

More BeyondTrust Remote Support pricing and cost advice

"It is an expensive solution."

"I think that it was in the range of $200,000 that had to get approved."

"The tool is priced high. I would rate its pricing an eight out of ten."

"The product's license is easy to procure."

"I rate the solution's pricing an eight out of ten since the price can be too high for smaller businesses."

"Although I do not deal directly with the pricing, CyberArk Endpoint Privilege Manager is costly compared to other solutions. However, it offers beneficial features."

"CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive."

"We pay about $17 per user."

More CyberArk Endpoint Privilege Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

10%

Government

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	18

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $2300 per user per year. If you have an on-premises solution, you'll also need to...

See all answers

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

See all answers

What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

See all answers

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...

See all answers

Comparisons

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Compared 14% of the time

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Compared 14% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 8% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 5% of the time

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CrowdStrike Falcon vs CyberArk Endpoint Privilege Manager

Compared 11% of the time

BeyondTrust Endpoint Privilege Management vs CyberArk Endpoint Privilege Manager

Compared 9% of the time

CyberArk Privileged Access Manager vs CyberArk Endpoint Privilege Manager

Compared 8% of the time

Microsoft Defender for Endpoint vs CyberArk Endpoint Privilege Manager

Compared 8% of the time

Tanium vs CyberArk Endpoint Privilege Manager

Compared 5% of the time

More CyberArk Endpoint Privilege Manager Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

January 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

CyberArk Endpoint Privilege Manager

January 2026

CyberArk Endpoint Privilege Manager report

Download CyberArk Endpoint Privilege Manager product report

Also Known As

Bomgar Remote Support

Viewfinity

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Information Not Available

Buyer's Guide

BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

December 2025

Free Report: BeyondTrust Remote Support vs. CyberArk Endpoint Privilege Manager

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