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AWS Step Functions vs OpenText Process Automation comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Step Functions
Ranking in Business Process Management (BPM)
10th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
Workload Automation (13th)
OpenText Process Automation
Ranking in Business Process Management (BPM)
21st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of AWS Step Functions is 1.3%, down from 2.0% compared to the previous year. The mindshare of OpenText Process Automation is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
AWS Step Functions1.3%
OpenText Process Automation1.1%
Other97.6%
Business Process Management (BPM)
 

Featured Reviews

YM
Senior Software Engineer at a tech services company with 10,001+ employees
Central orchestration has streamlined complex data workflows and now drives timely aviation alerts
The best features AWS Step Functions offers include the ability to deploy it via code. It helps us orchestrate anything that we want. Even if we have Glue jobs for another use case or Lambda that we are currently looking forward to, we are using Lambda to take DynamoDB data for real-time sales monitoring, then it goes to our S3 bucket. We have multiple workflows that are orchestrated by AWS Step Functions, and at the core, the main functionality is based on different frameworks. We have an Athena complete workflow, Glue job-based workflow, and a separate Lambda-based workflow. All of these are separately handled in AWS Step Functions. This is a good point and again with the inbuilt facilities of it, including how we can construct those workflows and add up a catch state or roll back or do multiple iterations using the Map state, that is very helpful for us.The Map state feature has specifically helped my team create a rollback state of the data since we were dropping some of our data assets. In case we want them back, we just wanted to do this. We took a particular layer and provided the data list, including the tables list, and using the Map state, we iterated over this list and one by one we did the backups of this data at the concurrency of five tables in a single execution. The Catch state, on the other hand, allows us to identify any error immediately. If we encounter an error, the Catch state immediately picks it up and we integrated webhooks or email notifications. That is how we are able to identify immediately if we face any error. At the core of our data engineering platform, AWS Step Functions sit at the topmost core of whatever pipelines we have. It is a main orchestration tool for us and helps us save costs. It is a key component of our engineering platform.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has enabled my organization to create workflows with a lot of different AWS services; it's a general solution that you can adapt to your own needs and is simple to use."
"AWS Step Functions acts as a high-level layer, allowing us to seamlessly integrate with microservices."
"At the core of our data engineering platform, AWS Step Functions sit at the topmost core of whatever pipelines we have, is a main orchestration tool for us, helps us save costs, and is a key component of our engineering platform."
"The JSON app launched recently allows us to define data execution more easily."
"What I like the most about Amazon Step Functions is how easy it is to use."
"The integration capability is easy, whereas building state machines is tricky."
"It's Amazon, it's scalable."
"AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"One of the most useful features is the code is customizable, we can make it our own."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"The stability has been perfect over the years; there are no bugs or glitches, it doesn't crash or freeze, it's reliable, and the performance is good."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
 

Cons

"It is difficult to suggest improvements at the moment."
"The interface can sometimes feel limited, as we're unable to see what AWS is running behind the scenes."
"Increasing the payload size would be beneficial."
"AWS Step Functions' fault tolerance capabilities can be improved, but if managed well in orchestration, then the impact is minimal."
"The price and support are areas with shortcomings where the solution needs to improve."
"Setup took about one day. We had some errors to understand in the beginning, but now everything is working good."
"It wasn't easy to understand the licensing model. It's like if you use just a little, it's cheap, but it becomes more expensive as you use more. It's like a hook that ties you inside the Amazon ecosystem. So, it creates a dependency."
"It is hard to coordinate the declaratory language."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"The crucial missing element is the archival function."
"The integration could improve."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"AppWorks is pretty expensive."
"The UI for the solution is complex, and it would be better to go for Openpath and Angular or use another BPM engine."
"AppWorks could be improved by including BPM simulation."
"The solution needs to continue to enhance the low-coding feature within the product itself."
 

Pricing and Cost Advice

"The solution's price is reasonable."
"The solution is expensive."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"There is a user-based perpetual license."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"The price is on the higher side."
"AppWorks is pretty expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
9%
Comms Service Provider
8%
Insurance Company
7%
Outsourcing Company
9%
Financial Services Firm
9%
Insurance Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
 

Questions from the Community

What is your primary use case for Amazon Step Functions?
My main use case for AWS Step Functions is in our data platform where we are trying to generate alerts. For generating the alerts, we are getting the data on a daily basis. This is mainly for the a...
What advice do you have for others considering Amazon Step Functions?
I rate AWS Step Functions a nine out of ten on a scale of one to ten. I chose a nine out of ten because it is basically everything that we are really looking for. It is a great service and a great ...
What is your experience regarding pricing and costs for Amazon Step Functions?
AWS Step Functions helps us save costs as it is a self-managed service and is serverless. We look out for the inbuilt services that are orchestrated via AWS Step Functions, and we only pay for that...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
 

Also Known As

Amazon Step Functions, Step Functions
No data available
 

Overview

 

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about AWS Step Functions vs. OpenText Process Automation and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.