We performed a comparison between AWS Control Tower and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It aligns well with the customer's needs and it ultimately fosters a strong customer-company relationship."
"It provides centralized solutions for all AWS accounts in one place, customized to meet the organization's specific needs."
"With Control Tower, there are ready-to-use automated templates available, simplifying the implementation of a centralized management solution."
"There are two features in Control Tower which are the most valuable. One is the guardrails because it has preventive and detective guardrails."
"AWS Control Tower helps to save a lot of work and manage multiple accounts."
"The most significant benefit of Control Tower is its capability to align with our organization's standards."
"AWS Control Tower helps companies save costs."
"Security is the most valuable feature of Control Tower."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I am impressed with the tool's ability to track information in an easy way."
"It helps streamline management and processes."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The way this solution has helped us is that it improved our communication."
"Provides everything in one solution."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution's stability could be improved."
"It would be beneficial if AWS offered the capability to seamlessly deploy your infrastructure to another region to ensure continuous availability and redundancy."
"It is essential to clarify that this isn't necessarily a drawback of the service, but having a clear and concise set of predefined guidelines from AWS for moving existing accounts under AWS Control Tower would be highly beneficial as it would simplify the process and make it more user-friendly."
"The integration with other AWS functions has room for improvement."
"The initial setup is complex."
"There aren't any additional features that I feel are missing. However, it's worth noting that Control Tower seems to function as a layer utilizing standard AWS products in the background. Occasionally, the interface may appear less streamlined, with changes in layout based on the underlying products being used. While this doesn't impact functionality, having a more standardized user interface, irrespective of the background products, could enhance the user experience."
"The sole drawback is its restriction to enable only one Control Tower."
"There should be more automation security tools in the Control Tower."
"The setup and deployment could be simplified, and the pricing could improve."
"The initial setup phase was hard and could be made easier."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
More ServiceNow IT Operations Management Pricing and Cost Advice →
AWS Control Tower is ranked 11th in Cloud Management with 15 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. AWS Control Tower is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of AWS Control Tower writes "A robust protection for efficient cloud governance and security". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". AWS Control Tower is most compared with AWS Trusted Advisor, Oracle Enterprise Manager Cloud Control, VMware Aria Automation, Morpheus and VMware Aria Cost powered by CloudHealth, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our AWS Control Tower vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
