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AWS Control Tower vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
AWS Control Tower enhances ROI by centralizing governance, improving efficiency, reducing effort, and unifying security despite higher costs.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
7.7
AWS Control Tower support is highly rated for expertise and responsiveness, despite lacking in certain specific areas like security setups.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
Solve our issues effectively.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
8.0
AWS Control Tower offers scalable, centralized management and security for multiple accounts, customizable for growth and cost-effective operations.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
It is beneficial because it is totally managed by AWS, meaning I do not have to worry about scalability or durability.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
 

Stability Issues

Sentiment score
7.9
AWS Control Tower is stable and user-friendly, despite occasional disruptions and compliance concerns, remaining preferred for its reliability and documentation.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
It is a stable solution managed by AWS.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

AWS Control Tower needs better integration, security, interface improvements, streamlined setups, multi-region support, and affordable pricing.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
It is important that the system syncs automatically instead of requiring me to manually choose sync options.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
 

Setup Cost

AWS Control Tower offers cost-effective, scalable management ideal for enterprises, but small businesses may perceive costs as high.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
It is free and does not incur additional charges.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

AWS Control Tower ensures consistent governance with features like centralized sign-on, automation, and security management for AWS environments.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
The unified security management is a crucial aspect, and whenever an AWS organization is used, Control Tower is typically included to ensure comprehensive compliance fulfillment.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

AWS Control Tower
Ranking in Cloud Management
7th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of AWS Control Tower is 1.4%, down from 1.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

MuhammadAzhar Khan - PeerSpot reviewer
Unified security management ensures comprehensive compliance for account safety
Control Tower offers many valuable features for managing all account security. I can manage user security and user IAM, firewall, and other security-related tasks via Control Tower. The unified security management is a crucial aspect, and whenever an AWS organization is used, Control Tower is typically included to ensure comprehensive compliance fulfillment.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
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Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
13%
Financial Services Firm
12%
Educational Organization
8%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about AWS Control Tower?
The most intriguing feature is the automatic generation of user accounts. Leveraging Active Directory and global company settings, AWS Cloud Tower enables the creation of AWS user accounts based on...
What is your experience regarding pricing and costs for AWS Control Tower?
Control Tower within the AWS Organization does not have a charge. It is free and does not incur additional charges.
What needs improvement with AWS Control Tower?
There is a sync issue within the organization. It is important that the system syncs automatically instead of requiring me to manually choose sync options.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about AWS Control Tower vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.