AWS Control Tower and ServiceNow IT Operations Management compete in IT operations management, focusing on compliance and governance for AWS environments and comprehensive IT infrastructure visibility, respectively. While AWS Control Tower excels in compliance automation, ServiceNow IT Operations Management offers a more robust feature set for large IT environments.
Features: AWS Control Tower offers automated templates and guardrails for security and policy compliance, single sign-on, and streamlined AWS account management. ServiceNow IT Operations Management provides discovery, service mapping, and integration with other IT service modules for comprehensive IT operations visibility.
Room for Improvement: AWS Control Tower could improve interoperability with AWS functions, customizable security options, and multi-region support. ServiceNow IT Operations Management could lower its price point, ease setup complexities, and enhance discovery capabilities for SMEs.
Ease of Deployment and Customer Service:AWS Control Tower predominantly supports Public Cloud environments and is known for consistent customer service, though it lacks in security configurations assistance. ServiceNow IT Operations Management is versatile across Public, Private, Hybrid Cloud, and On-premises environments, with robust support matching AWS, though integration challenges exist.
Pricing and ROI: AWS Control Tower uses a pay-as-you-go model, offering cost-effectiveness and clear ROI through compliance improvements, though it has high setup costs in some regions. ServiceNow IT Operations Management is expensive, primarily due to its modular pricing, but offers value through robust features for large enterprises.
It reduced staffing needs from four full-time staff to fewer due to automation.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
It is beneficial because it is totally managed by AWS, meaning I do not have to worry about scalability or durability.
The solution is scalable enough; it just has limitations in terms of commercial pricing.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
It is a stable solution managed by AWS.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It is important that the system syncs automatically instead of requiring me to manually choose sync options.
It provides many out-of-the-box functionalities along with customization options.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
ServiceNow IT Operations Management is not very affordable for SMB customers.
It is free and does not incur additional charges.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
The unified security management is a crucial aspect, and whenever an AWS organization is used, Control Tower is typically included to ensure comprehensive compliance fulfillment.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.8% |
| AWS Control Tower | 1.3% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
AWS Control Tower offers the easiest way to set up and govern a new, secure, multi-account AWS environment. It establishes a landing zone that is based on best-practices blueprints, and enables governance using guardrails you can choose from a pre-packaged list.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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