Avaya BCM [EOL] vs Cisco VoIP PBX comparison

Why PeerSpot?

Avaya and Cisco are both solutions in the IP PBX category. Additionally, 100% of Avaya users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

Avaya BCM [EOL]

Read 1 Avaya BCM [EOL] review

100% willing to recommend

Cisco VoIP PBX

Read 1 Cisco VoIP PBX review

422 Views
414 Comparison Views

100% willing to recommend

Avaya BCM [EOL]

Cisco VoIP PBX

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avaya BCM [EOL]

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Cisco VoIP PBX

Average Rating

8.0

Number of Reviews

Ranking in other categories

IP PBX (2nd)

Featured Reviews

Freddy Mercado

Managing Director for the Global Partner Program at ProcessMaker

Provides our VoIP services, giving us more control over our communications network

Our primary use case for this solution is as a Banking Voice Communications network It provides flawless communications among bank employees. The most valuable feature is VoIP because it gave us the technological independence required at the time. This solution needs better mobile support, with…

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Adriano-Simao

Chief Technology Officer at Triana Business Solutions Lda

Provides support for help/service desk to be knowledgeable about all eGov infrastructure

Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is VoIP because it gave us the technological independence required at the time."

"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."

"Reduces costs throughout country inside a private network."

Cons

"This solution needs better mobile support, with free apps integration for Voice Communication."

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."

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Comparisons

No data available

3CX Live Chat vs Cisco VoIP PBX

Compared 44% of the time

Yeastar S-Series VoIP PBX vs Cisco VoIP PBX

Compared 34% of the time

MyOperator vs Cisco VoIP PBX

Compared 22% of the time

More Cisco VoIP PBX Competitors

Also Known As

Avaya Business Communication Manager

No data available

Overview

Avaya Business Communications Manager (BCM) portfolio delivers small to medium-sized businesses and branch offices an award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, Business Communications Manager offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall and wireless.

Avaya

Cisco VoIP PBX integrates advanced communication features into a streamlined package, focusing on scalability and reliability for large enterprises. It delivers a robust VoIP solution facilitating seamless connectivity and improved operational efficiency.

Cisco VoIP PBX is tailored for businesses looking for an efficient communication system that minimizes downtime while supporting extensive call management capabilities. The system ensures superior audio quality and simplifies complex telecommunication infrastructure. Its robust feature set supports diverse communication strategies, offering flexible deployment options to fit different business architectures.

What are the key features of Cisco VoIP PBX?

Scalability: Easily adjusts to growing business needs without significant reconfiguration.
Security: Incorporates advanced security protocols to protect against threats.
Call Management: Provides extensive options for call routing, forwarding, and recording.
Interoperability: Ensures compatibility with network infrastructure and services.
Reliability: Delivers consistent performance with minimal downtime.

What benefits should you look for in reviews?

Cost Efficiency: Reduces telecommunication expenses with centralized control.
Enhanced Collaboration: Improves communication efficiency across teams and locations.
Ease of Use: Simplifies administration and user management for IT teams.
Customer Support: Offers dedicated support resources and timely assistance.
Flexibility: Adapts to unique business requirements and future growth.

Cisco VoIP PBX has found applications in healthcare, enabling streamlined patient-doctor communications and in educational institutions supporting distance learning connectivity. Retail uses it for enhancing customer support and simplifying branch network management, achieving improved service delivery across sectors.

Cisco

Sample Customers

The Agency Group

Energisa, Top Right Group

See our list of best IP PBX vendors.

We monitor all IP PBX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.