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Avaya Aura [EOL] vs Interactive Intelligence IVR [EOL] comparison

Why PeerSpot?
Avaya and Genesys are both solutions in the IVR Systems category. Additionally, 100% of Avaya users are willing to recommend the solution.
Avaya Aura [EOL]
Read 2 Avaya Aura [EOL] reviews
    100% willing to recommend

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    Avaya Aura [EOL]
    Average Rating
    10.0
    Number of Reviews
    2
    Ranking in other categories
    No ranking in other categories
    Interactive Intelligence IV...
    Average Rating
    0.0
    Number of Reviews
    0
    Ranking in other categories
    No ranking in other categories
     

    Featured Reviews

    DH
    David Hammel
    Owner at TSV
    Can enable any organization to become agile and dynamic in unified communications
    We are an Avaya Platinum Business Partner The Avaya Aura platform will enable ANY organization to become agile and dynamic in unified communications. The most valuable features of this solution are its flexibility, scalability and most of all the stability. This solution needs to be made more…
    Read full review
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    Comparisons

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    Five9 vs Avaya Aura [EOL]
    Compared 9% of the time
    Mitel Contact Center Solutions vs Avaya Aura [EOL] Logo
    Mitel Contact Center Solutions vs Avaya Aura [EOL]
    Compared 8% of the time
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    Cisco Unified Customer Voice Portal (Unified CVP) vs Interactive Intelligence IVR [EOL]
    Compared 54% of the time
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    Syntellect Communications Portal vs Interactive Intelligence IVR [EOL]
    Compared 25% of the time
    Cisco Unified Contact Center Express vs Interactive Intelligence IVR [EOL] Logo
    Cisco Unified Contact Center Express vs Interactive Intelligence IVR [EOL]
    Compared 21% of the time
    More Interactive Intelligence IVR [EOL] Competitors
     

    Product Reports

    Buyer's Guide
    Contact Center Infrastructure
    October 2026
    Avaya Aura [EOL] reportDownload Avaya Aura [EOL] product report
    No data available
     

    Overview

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
    Avaya
    Information not available
    Genesys
     

    Sample Customers

    San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
    Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz
    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.