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Avada Software Infrared360 vs SolarWinds Server and Application Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
68th
Ranking in Server Monitoring
35th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th)
SolarWinds Server and Appli...
Ranking in Application Performance Monitoring (APM) and Observability
18th
Ranking in Server Monitoring
6th
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
44
Ranking in other categories
Active Directory Management (8th)
 

Mindshare comparison

As of July 2026, in the Server Monitoring category, the mindshare of Avada Software Infrared360 is 1.1%, up from 0.1% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 2.9%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
SolarWinds Server and Application Monitor2.9%
Avada Software Infrared3601.1%
Other96.0%
Server Monitoring
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Monitoring over a thousand systems has improved decision making and operational visibility
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."
"Monitoring that ties into our incident management system"
"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"Administration, Monitoring, and Delegation are the most valuable features of the solution."
"It has role-based access to queues, giving us more insights into problems."
"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."
"The recommendations are a life saver."
"The most valuable feature is application monitoring."
"The OOTB (Out of the Box) implementation does have very good node specific pages and can provide a wealth of information."
"It's good at monitoring system-specific things like ports, services."
"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."
"Features like monitoring and infrastructure dependency mapping are valuable to us."
"The ROI for SolarWinds products is unmatched in the industry."
"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."
 

Cons

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"We definitely need a better overview in terms of a dashboard giving us insights."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"One area that could benefit from improvement is its performance"
"The stability, flexibility, and ease of use could be improved."
"The product needs to reduce its price."
"The current script monitoring feature has limitations, especially when dealing with custom scripts."
"We are looking into other solutions because it is just too expensive to keep scaling."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
"The technical support was better in previous years. With the launch of the premium support service, the normal support has declined."
 

Pricing and Cost Advice

"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"I think SolarWinds' pricing is very decent compared to other competitors in the market."
"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."
"I would rate the pricing for this solution a three out of five."
"Pricing and licensing is fair for what you get. It does have a great bang-for-the-buck appeal."
"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."
"When compared to other licensed models in the market, it stands out as one of the more cost-effective options."
"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."
"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Construction Company
15%
Printing Company
7%
Marketing Services Firm
6%
Educational Organization
13%
University
8%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise21
 

Questions from the Community

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What needs improvement with SolarWinds Server and Application Monitor?
There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...
What is your primary use case for SolarWinds Server and Application Monitor?
I am doing research as we currently have both solutions, and I am looking to see if we need both or can manage with one. Currently, the outcome indicates that we need both. The focus point is diffe...
 

Also Known As

Infrared360
SolarWinds SAM
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Andr. L. Riis AS, NetSuite
Find out what your peers are saying about Avada Software Infrared360 vs. SolarWinds Server and Application Monitor and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.