OpenText AI Operations Management and Auvik Network Management serve the IT management sector. OpenText is better suited for large enterprises handling complex IT infrastructures due to its robust event correlation capabilities. In contrast, Auvik is the preferred choice for smaller firms needing network management solutions, primarily for its affordability and ease of use.
Features: OpenText excels in event correlation, server automation, and provides a comprehensive view across hybrid infrastructures, suitable for enterprise-scale operations. Auvik is known for intuitive network mapping, real-time traffic insights, and managing a comprehensive device inventory, simplifying network management tasks.
Room for Improvement: OpenText requires enhancements in resource efficiency, deployment complexity, and better integration with third-party cloud services. Scalability improvements and more user-friendly dashboards are also desirable. Auvik could improve in network mapping accuracy, offer more customizable alerts, expand device compatibility, and refine its onboarding and reporting processes.
Ease of Deployment and Customer Service: OpenText primarily offers on-premises deployment and receives mixed reviews for customer support, often due to slow response times. Auvik supports flexible cloud deployment and is praised for its ease of setup and responsive customer service, supported by an active and helpful user community.
Pricing and ROI: OpenText is generally perceived as expensive due to its complex licensing model, though it provides ROI through integration and automation efficiencies, particularly beneficial for large enterprises. Auvik's straightforward device-based pricing model is more cost-effective and scalable, offering tangible ROI from its efficient monitoring capabilities and competitive pricing.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
If the network goes down, Auvik Network Management (ANM) opens a ticket, and then we begin working on it.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
OpenText goes out to bring the right people to answer any inquiries I have.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
Splunk is more business-friendly due to its prettier interface.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Product | Market Share (%) |
---|---|
Auvik Network Management (ANM) | 1.1% |
OpenText AI Operations Management | 0.5% |
Other | 98.4% |
Company Size | Count |
---|---|
Small Business | 140 |
Midsize Enterprise | 31 |
Large Enterprise | 21 |
Company Size | Count |
---|---|
Small Business | 9 |
Midsize Enterprise | 7 |
Large Enterprise | 35 |
Auvik Network Management provides comprehensive network monitoring with competitive pricing, offering advanced features and free management of non-critical devices.
Auvik Network Management is known for its intuitive interface and real-time network visibility. Users benefit from features like automated network discovery, mapping, alerting, and TrafficInsights for cost-effective bandwidth monitoring. Its integration with ConnectWise and ticketing systems enhances device inventory updates, SNMP monitoring, and network troubleshooting. However, improvements are needed in reporting, integration capabilities, network map accuracy, customization, and alert configuration. Users suggest expanding device support and improving navigation and monitoring features.
What are Auvik's most important features?Auvik Network Management is widely used by managed service providers and enterprises for network monitoring across industries. It enables efficient management of firewalls, switches, routers, and ensures connectivity over multiple locations. This solution aids in identifying issues, automating backups, and facilitating remote access, offering critical insights on network traffic and device performance. Companies leverage its features to enhance network management and performance.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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