

OpenText AI Operations Management and Auvik Network Management compete in the network and infrastructure management category. Auvik seems to have the upper hand due to its real-time network monitoring and user-friendly network visualization, which are highly appreciated by users.
Features: OpenText offers robust event management and service-oriented monitoring, integrating events from various systems for correlation and consolidation. Its major strengths include powerful event correlation and automation capabilities. Auvik excels in real-time network monitoring with an intuitive visualization system, offering a seamless user experience with its single integrated platform, perfect for network mapping and proactive monitoring.
Room for Improvement: OpenText users suggest enhancing integration and consolidation, especially in reporting and analytics modules. The setup complexity and resource demands pose challenges for smaller businesses. Auvik could improve its network mapping visualization for large network environments and address visibility issues. Enhancements in diagrams exporting and configuration management are also requested by users.
Ease of Deployment and Customer Service: OpenText operates through an on-premises deployment model, which might require extensive setup, while its technical support needs improvement. Auvik supports public cloud, hybrid cloud, and on-premises solutions with a focus on rapid deployment and easy access. Users appreciate Auvik’s effective and supportive customer service.
Pricing and ROI: OpenText is priced higher, suitable for enterprises needing comprehensive event management, but its modular approach could lead to unnecessary purchases. Auvik offers competitive pricing, charging by managed network devices, which makes it affordable for mid-sized organizations. OpenText provides ROI through sophisticated integration and automation, while Auvik’s ROI is strengthened by its ease of use and quick network issue resolution.
Auvik Network Management (ANM) has saved us time by being able to go to that single pane of glass and identify things collectively versus bouncing back and forth between different web portals.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
OpenText goes out to bring the right people to answer any inquiries I have.
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
The stability and scalability depend on architectural considerations and the company's specific situation.
I would rate the stability of Auvik Network Management (ANM) a perfect 10 because I have never found any problems.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized.
Splunk is more business-friendly due to its prettier interface.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
| Product | Mindshare (%) |
|---|---|
| Auvik Network Management (ANM) | 1.9% |
| OpenText AI Operations Management | 1.0% |
| Other | 97.1% |

| Company Size | Count |
|---|---|
| Small Business | 146 |
| Midsize Enterprise | 32 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
Auvik Network Management provides comprehensive network monitoring with competitive pricing, offering advanced features and free management of non-critical devices.
Auvik Network Management is known for its intuitive interface and real-time network visibility. Users benefit from features like automated network discovery, mapping, alerting, and TrafficInsights for cost-effective bandwidth monitoring. Its integration with ConnectWise and ticketing systems enhances device inventory updates, SNMP monitoring, and network troubleshooting. However, improvements are needed in reporting, integration capabilities, network map accuracy, customization, and alert configuration. Users suggest expanding device support and improving navigation and monitoring features.
What are Auvik's most important features?Auvik Network Management is widely used by managed service providers and enterprises for network monitoring across industries. It enables efficient management of firewalls, switches, routers, and ensures connectivity over multiple locations. This solution aids in identifying issues, automating backups, and facilitating remote access, offering critical insights on network traffic and device performance. Companies leverage its features to enhance network management and performance.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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