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AutoSys Workload Automation vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AutoSys Workload Automation
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
82
Ranking in other categories
Workload Automation (7th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), IT Alerting and Incident Management (1st), AIOps (10th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

AutoSys Workload Automation and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. AutoSys Workload Automation is designed for Workload Automation and holds a mindshare of 11.0%, down 17.5% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 22.2% mindshare, down 29.6% since last year.
Workload Automation
IT Alerting and Incident Management
 

Featured Reviews

Antony Askew - PeerSpot reviewer
Helps us manage complex workloads, reduce our workload failure rates, and save us time
The visibility and control features are somewhat limited. This is a recognized weakness, but thee vendor is currently revamping the user interface to address it. While the current UI is a bit outdated, it's undergoing improvement. AutoSys Workload Automation has some areas for improvement, particularly in housekeeping and product maintenance. These tasks are currently quite manual and labor-intensive for our team. Additionally, the reporting and forecasting functionalities could be more robust. One area for improvement with AutoSys Workload Automation is that it comprises several distinct tools configured to work together. This necessitates familiarity with multiple tools for effective solution management. Consequently, it can sometimes lack a sense of cohesiveness as a unified solution.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of AutoSys Workload Automation is batch processing."
"It works constantly and is pretty seamless. You do not have to open up many support tickets."
"The customized views that each individual can create, and views that can be made free-form, makes this very popular with the programmers."
"The most valuable features of AutoSys Workload Automation are the file transfer protocol and file watcher. The solution has a user-friendly user interface. It is very simple to use. You have a scope of all your jobs, jobs are what you call tasks that you will automate in the solution. It lets you monitor everything in these jobs."
"It is a fairly stable solution."
"The web UI is beneficial and the granular security policies allow us to cover all of our audit requirements."
"The features that I have found most valuable with AutoSys are that it is scalable, easy to use, fast, and always available. That's very important because if it's not steady then it's a real problem. So, at this point, we are satisfied with it."
"The aggregator reporting utility which tells us our throughput in lag and latency."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"The initial setup is a simple process."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The product easily integrates with other solutions."
 

Cons

"It would be helpful to be able to monitor and manage workload windows so we could minimize downstream applications. This would allow us easier access to the applications."
"It lacks support and integration with cloud computing platforms."
"CA Workload Automation is not part of CA's strategic vision going forward."
"This product needs to improve its graphical user interface."
"Some support issues need to be addressed, but not through email, through personal contact via phone or WebEx."
"An area for improvement in AutoSys Workload Automation is that it lacks advanced features or advanced built-in functionalities found in competitors, for example, an advanced workflow feature. Even the handling or notification from AutoSys Workload Automation isn't the best in the industry. Other products have very good workflow-related functionalities such as ActiveBatch that's missing in AutoSys Workload Automation, so I wish the tool had those features."
"I would like to see the Service Orchestrator, a B2B product, and maybe a process audit."
"Reduce the number of operational files. This would make the job of a system programmer supporting ESP easier."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"PagerDuty's webhooks need some improvement."
"It’s quite hard to reach the support team."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"Something that needs to be improved, is adding multilingual support."
"They could include incident merging and alert grouping features in the product."
 

Pricing and Cost Advice

"I don't have information on the exact licensing cost of AutoSys Workload Automation because that's managed by the tools and financing teams. For agents, it's close to $4,00, but for the server setup, it's usually a one-time license initially, and it's AMC which is paid every year and comes close to $8,000 to $10,000."
"Validate how many agents you need beforehand."
"It is overpriced."
"We paid to use the solution monthly."
"CA pricing has been a problem, and not looked upon favorably here at all."
"People need to pay attention to how they use their ESP agents on the distributed platform. That's where some of the cost comes in, based on how many you need or how many you use."
"I certainly think the pricing is worth the value."
"The return on investment would be very high because doing things manually without this product would be extremely expensive."
"The price is very high."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"The cost is based on the package you select."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The pricing may be about $1,000 per user."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
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Top Industries

By visitors reading reviews
Financial Services Firm
47%
Manufacturing Company
9%
Computer Software Company
6%
Insurance Company
5%
Computer Software Company
17%
Financial Services Firm
10%
Performing Arts
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about AutoSys Workload Automation?
The most valuable aspects of AutoSys Workload Automation are its performance, scalability, and ease of getting started for new users.
What is your experience regarding pricing and costs for AutoSys Workload Automation?
The solution is costly. The pricing is based on the number of users, which for me, translates to approximately $120,000 to $130,000 for a license period of two to three years.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

CA Workload Automation, CA Workload Automation AE
No data available
 

Overview

 

Sample Customers

Gaumont, Mercantil do Brasil, CCEE, Hanwha Life
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about BMC, Broadcom, Redwood Software and others in Workload Automation. Updated: June 2025.
861,803 professionals have used our research since 2012.