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AutoSys Workload Automation vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AutoSys Workload Automation
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
84
Ranking in other categories
Workload Automation (6th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (12th), IT Alerting and Incident Management (1st), AIOps (12th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

AutoSys Workload Automation and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. AutoSys Workload Automation is designed for Workload Automation and holds a mindshare of 10.2%, down 16.6% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 22.5% mindshare, down 28.5% since last year.
Workload Automation Market Share Distribution
ProductMarket Share (%)
AutoSys Workload Automation10.2%
Control-M19.1%
Redwood RunMyJobs8.7%
Other62.0%
Workload Automation
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
PagerDuty Operations Cloud22.5%
Opsgenie13.7%
Rootly10.1%
Other53.699999999999996%
IT Alerting and Incident Management
 

Featured Reviews

Antony Askew - PeerSpot reviewer
Helps us manage complex workloads, reduce our workload failure rates, and save us time
The visibility and control features are somewhat limited. This is a recognized weakness, but thee vendor is currently revamping the user interface to address it. While the current UI is a bit outdated, it's undergoing improvement. AutoSys Workload Automation has some areas for improvement, particularly in housekeeping and product maintenance. These tasks are currently quite manual and labor-intensive for our team. Additionally, the reporting and forecasting functionalities could be more robust. One area for improvement with AutoSys Workload Automation is that it comprises several distinct tools configured to work together. This necessitates familiarity with multiple tools for effective solution management. Consequently, it can sometimes lack a sense of cohesiveness as a unified solution.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to create calendars, calendering for batch jobs to run on a scheduled frequency."
"It is very valuable for us when we are trying to arrange or orchestrate jobs into a system. It is helpful for triggering jobs for a scheduled task."
"It streamlines processing really well, so we're able to cut down on our processing times."
"This solution enables us to improve our daily processing times. We can do everything faster than before we used this solution."
"The most valuable feature of this solution is the functions are easy to use."
"To me, what's most valuable in AutoSys Workload Automation is its robustness and quickness. The tool can trigger jobs within a few milliseconds, and it can handle large volumes of jobs."
"We automate recurring processes, keeping track of IT processes controlled worldwide."
"Integration with multiple services and applications across the enterprise."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"PagerDuty's notification process is the most valuable feature."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"It has scaled well for us."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
 

Cons

"Some support issues need to be addressed, but not through email, through personal contact via phone or WebEx."
"Needs better documentation with fully explained examples for some of the job types."
"We see improvement possibilities in the processing provision of predefined evaluations or individual objects, or in the Self Service portal, which can be used by any user to monitor objects or start objects."
"An area for improvement in AutoSys Workload Automation is that it lacks advanced features or advanced built-in functionalities found in competitors, for example, an advanced workflow feature. Even the handling or notification from AutoSys Workload Automation isn't the best in the industry. Other products have very good workflow-related functionalities such as ActiveBatch that's missing in AutoSys Workload Automation, so I wish the tool had those features."
"Performance improvements in the UI would be appreciated."
"Since Broadcom acquired it, the prices have increased. Many companies feel the same way and are looking for alternate solutions to replace AutoSys Workload Automation."
"AutoSys Workload Automation could improve the integration."
"I would like to see two-factor authentication, since you see a lot of companies in the news for security breaches. That is a really big thing for us."
"PagerDuty's webhooks need some improvement."
"They could include incident merging and alert grouping features in the product."
"It’s quite hard to reach the support team."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"Something that needs to be improved, is adding multilingual support."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
 

Pricing and Cost Advice

"CA pricing has been a problem, and not looked upon favorably here at all."
"There is an annual license to use AutoSys Workload Automation."
"Validate how many agents you need beforehand."
"It is overpriced."
"We paid to use the solution monthly."
"I certainly think the pricing is worth the value."
"People need to pay attention to how they use their ESP agents on the distributed platform. That's where some of the cost comes in, based on how many you need or how many you use."
"The pricing needs to be improved. Some of my client's complained that it was too expensive."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The pricing may be about $1,000 per user."
"There is a license needed to use PagerDuty."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
46%
Manufacturing Company
9%
Computer Software Company
6%
Insurance Company
5%
Computer Software Company
15%
Performing Arts
12%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise77
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise11
Large Enterprise19
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about AutoSys Workload Automation?
The most valuable aspects of AutoSys Workload Automation are its performance, scalability, and ease of getting started for new users.
What is your experience regarding pricing and costs for AutoSys Workload Automation?
The solution is costly. The pricing is based on the number of users, which for me, translates to approximately $120,000 to $130,000 for a license period of two to three years.
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

CA Workload Automation, CA Workload Automation AE
No data available
 

Overview

 

Sample Customers

Gaumont, Mercantil do Brasil, CCEE, Hanwha Life
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about BMC, Broadcom, JAMS Software and others in Workload Automation. Updated: September 2025.
867,676 professionals have used our research since 2012.