Try our new research platform with insights from 80,000+ expert users

Automation Anywhere vs OpenText Capture comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Ranking in Intelligent Document Processing (IDP)
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
585
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (2nd), Agentic Automation (1st)
OpenText Capture
Ranking in Intelligent Document Processing (IDP)
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Intelligent Document Processing (IDP) category, the mindshare of Automation Anywhere is 3.4%, up from 3.4% compared to the previous year. The mindshare of OpenText Capture is 7.5%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP)
 

Featured Reviews

Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"While RPA is the cutting-edge technology to bring digital transformation, the RPA as a service will reduce costs and increase efficiency with ease of deployment, less maintenance, and cheaper upgrade costs."
"We have seen more efficient processing and less number of errors due to quality control."
"The whole suite of RPA modules that they have is very good. They have three environments in which you can do your automation. You have development, staging, and production environments. These are run by licenses as well, which is very good. There are a lot of ways of automating processes with this application."
"The scalability of this solution is good compared to others."
"The best features are the ease of use, the short learning curve, and the good support from our local partner."
"At run time, Automation Anywhere can let you know which line of code the bot is running and what it is doing. It is very clear."
"It is very easy to use and learn compared to a programming language, where you have to have a background in coding. Anyone can learn it. Learning the software is easy."
"Excel automation is one of the best features in Automation Anywhere. If we have to work with multiple excel sheets with lots of rows and columns, it gets really difficult to keep track of this is done manually. But Automation Anywhere makes it really simple and error-free."
"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"The solution is very powerful because it allows for custom scripting."
"The automated version of the vendor invoice management is great."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
 

Cons

"It needs to have more options for integrating with other tools."
"While exporting a package, an option to de-select all the depending/referenced files should be available. Currently, it only allows for selecting all the files. Also, the views should be re-sizable as they are currently a fixed width. This would enable to view long file names easily eliminating any chances of exporting the wrong file."
"Support is not very satisfactory."
"I would like to see them continue building out documentation with more video-aides."
"Technical support is not very good and they sometimes promise what they cannot deliver. They promised us that they would implement multitrigger and according to sources delivery of that functionality is not in their plans."
"The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it."
"Had we had access to the RPA bots in advance, we would have practiced before fully implementing."
"The price has room for improvement."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"
"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"The setup is medium complexity."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"Knowledge of .NET is required to effectively use the solution or it can be complicated."
 

Pricing and Cost Advice

"We have saved customers 400% in terms of time saved by implementing this product."
"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."
"Currently, it stands as one of the more expensive RPA tools available."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
"As our team size increases, we may get some more licenses for the tool."
"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"
"Automation Anywhere is somewhat expensive. The prices are slightly higher, but if you need something, you must pay for it."
"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."
"OpenText is an expensive solution."
"Some customers say the solution can get costly because it requires licenses or enterprise packages."
report
Use our free recommendation engine to learn which Intelligent Document Processing (IDP) solutions are best for your needs.
858,327 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
10%
Healthcare Company
5%
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
12%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about OpenText Intelligent Capture?
The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
What needs improvement with OpenText Intelligent Capture?
The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...
What is your primary use case for OpenText Intelligent Capture?
It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
OpenText Captivas
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Information Not Available
Find out what your peers are saying about Automation Anywhere vs. OpenText Capture and other solutions. Updated: June 2025.
858,327 professionals have used our research since 2012.