We performed a comparison between Automation Anywhere (AA) and Blue Prism based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The recording feature accelerates the timeline of your implementation."
"The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market."
"Just for this use case, we had around 300 tickets coming in every month. We went live last month and the tickets went down to around 80 as of August 20th. While it might touch around 100, over a period of around six months it will become zero because we have not removed all the legacy data. We are just doing it from the go date of when we went live. The target is that it will be zero after three months. So, it's working well."
"The solution's primary benefit is improved efficiency. Automation Anywhere enabled us to enhance many processes that were previously done manually. It helps save time while improving compliance by keeping the data clean. We've also increased visibility for our end-users because we use the data from Automation Anywhere to build dashboards."
"One of the most valuable features is the error handler, as this command has helped me design bots that can handle multiple errors and exceptions."
"When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand."
"Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly."
"The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead."
"The tool's user interface is very intuitive."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"Access to the SQL database allows for extra capabilities."
"It is a very stable tool that allows very complex automations."
"The multi-bot architecture is very flexible."
"Stability-wise, I haven't heard any complaints from our clients."
"It's fast to get up and running if you use a cloud deployment."
"Blue Prism takes good security measures and is user friendly."
"Their OCR is a bit expensive."
"Technical support is not very good and they sometimes promise what they cannot deliver. They promised us that they would implement multitrigger and according to sources delivery of that functionality is not in their plans."
"Additional features should involve the Cognitive Section where we need more Advance solutions involving ML & AI."
"Our users would like more online community forums where they can exchange information. I would also like a better way to monitor and manage all the automations we have running within our systems because our CoE governance must be robust so we are always aware of what's happening."
"They could improve the environmental stabilizing issues. There are a lot of environmental issues when rolling over from one environment to another, higher environment. This is the one thing they definitely need to look into."
"Automation Anywhere's stability could improve. It isn't completely stable, but it's getting better daily."
"Automation Anywhere could enhance its services by establishing a local office in our region to provide better support."
"They are already working on this: The boom of generative AI, the next-gen technologies, including advanced AI and ML technologies, are in the roadmap. I would like to see more and more AI integration and a bit more analytics. That would be great."
"It lacks integration with proper AI, and it is a very complex tool to use in general."
"My clients report that there is a little bit of a challenge regarding the cost-benefit ratio."
"If this solution had a framework for exception handling then it would be very helpful."
"The solution could be more user-friendly. I would like the see the inclusion of a recording feature as in Microsoft, SAP, and other legacy systems. Users can play the recording and use it for future use cases. The recording can help with the automation and configuration. I would rate the tool’s interface a seven out of ten. It needs to improve."
"The deployment of the bots should be much faster and more intuitive."
"For developers, they should have some kind of recording feature."
"Blue Prism could be more scalable."
"I don't like that it is so limited, anything that you do feels limited in your capabilities."
Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 485 reviews while Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 85 reviews. Automation Anywhere (AA) is rated 8.4, while Blue Prism is rated 7.8. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". Automation Anywhere (AA) is most compared with UiPath, Microsoft Power Automate, IBM Robotic Process Automation (RPA), Tricentis Tosca and Pega Robotic Process Automation, whereas Blue Prism is most compared with Microsoft Power Automate, UiPath, Pega Robotic Process Automation, Tungsten RPA and Blue Prism Cloud. See our Automation Anywhere (AA) vs. Blue Prism report.
See our list of best Robotic Process Automation (RPA) vendors.
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For any RPA tool it required have a generic /universal governance model where
1. sponsor or Head of RPA implementation
2. Business analysts
3.Architects(solution/technical)
4.Developers ( Full stack - Build, Test and SIT)
5.Scrum master or Sprints head or Project manager
6. QA ( Test automation) - optional
Above generic governance model/structure roles for handling any kind of RPA process.
One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following:
Business Continuity Requirements:
To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters.
For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing.
This will helps in business continuity.