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Atomicwork vs Cherwell Service Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 26, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atomicwork
Ranking in IT Service Management (ITSM)
56th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Cherwell Service Management
Ranking in IT Service Management (ITSM)
29th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
Help Desk Software (25th)
 

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of Atomicwork is 0.2%. The mindshare of Cherwell Service Management is 0.7%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Use Atomicwork?
Share your opinion
Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
59%
Computer Software Company
8%
Government
5%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Overview

 

Sample Customers

Information Not Available
Ausenco, Highlights for Children, B/E Aerospace
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: April 2025.
850,747 professionals have used our research since 2012.