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7,915 views|3,893 comparisons
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Read 14 SCOM reviews.
11,909 views|8,052 comparisons
Featured Review
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: January 2022.
564,322 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.""We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.""As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business.""The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most.""Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations.""We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds.""It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis.""There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools."

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"It is a user-friendly product that requires almost no maintenance.""I enjoy its integration with the Microsoft Active Directory functions, which means users, computers, or other group policies can connect with Windows Active Directory.""Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.""The most valuable feature is the monitoring of Windows and Linux servers.""I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.""The most valuable feature is the extensibility, as there are really no limits as to what you can do with it.""The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need.""We have found the scalability capabilities to be okay."

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Cons
"I would like to get more granular detail. In regards to defining the applications and activities upfront, that can be challenging. Simplifying that would be a big win. One of the things that I know they are already working on is a verbose mode.""Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you.""When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?""We are waiting for the GA release of their agent. I hope they can do better when they release their endpoint agents. Right now, we are not able to measure some applications, core applications, because it's relying on a specific version of the agent and that agent has not come out yet and there's no ETA. I would like to see them speed up time to market when they release agents.""Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function.""When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult.""In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.""Right now, the user information being displayed by Aternity is received from AD. Ideally, we would like to see integration with other sources for user information, like other databases, so we are not limited to AD."

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"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices.""It'll help if they can provide real-time or closer to real-time monitoring.""The initial setup should be easier to complete.""There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.""I would like to see them improve their network monitoring.""The dashboard features are not user-friendly for our management team, only for the technical department.""The solution should be more user-friendly and offer a better user interface.""The interface is a little bit cumbersome and certain actions could be simplified."

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Pricing and Cost Advice
  • "In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price."
  • "The pricing for the users and agents is reasonable compared to other solutions and vendors."
  • "Regarding cost, compared to other solutions, Aternity is pretty low. It's definitely lower-cost than others that we looked at, like Nexthink."
  • "The pricing is fair."
  • "It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back."
  • "It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints."
  • "You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor."
  • "Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price."
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  • "It is more expensive than the competition."
  • "SCOM is part of the System Center suite and I am satisfied with the pricing."
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "Our Enterprise Agreement includes the price."
  • More SCOM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff… more »
    Top Answer: 
    You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the… more »
    Top Answer: 
    For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our… more »
    Top Answer: 
    I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.
    Top Answer: 
    Our Enterprise Agreement includes the price. All of the Systems Center products have a backup, which we don't use, but SCCM is included in the pricing. As a result, we can afford it because we have… more »
    Top Answer: 
    I would like to see them improve their network monitoring. We use Solar Winds, and it has a direct interface into SCOM. We can see all the Solar Winds dashboards from the SCOM interface, which is nice… more »
    Ranking
    Views
    7,915
    Comparisons
    3,893
    Reviews
    12
    Average Words per Review
    2,019
    Rating
    8.3
    1st
    out of 19 in Event Monitoring
    Views
    11,909
    Comparisons
    8,052
    Reviews
    14
    Average Words per Review
    519
    Rating
    7.8
    Comparisons
    Compared 19% of the time.
    Compared 9% of the time.
    Compared 8% of the time.
    Compared 8% of the time.
    Compared 7% of the time.
    Also Known As
    Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
    System Center Operations Manager, SCOM 2012
    Learn More
    Overview

    What is Aternity: Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.

    System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
    Offer
    Learn more about Aternity
    Learn more about SCOM
    Sample Customers
    Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
    Dialog Telekom
    Top Industries
    REVIEWERS
    Financial Services Firm38%
    Healthcare Company15%
    Legal Firm12%
    Media Company8%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider12%
    Financial Services Firm12%
    Government7%
    REVIEWERS
    Financial Services Firm26%
    Retailer10%
    Government10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider18%
    Government10%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Midsize Enterprise10%
    Large Enterprise90%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise63%
    REVIEWERS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise59%
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: January 2022.
    564,322 professionals have used our research since 2012.

    Aternity is ranked 4th in Application Performance Management (APM) with 12 reviews while SCOM is ranked 1st in Event Monitoring with 14 reviews. Aternity is rated 8.2, while SCOM is rated 7.8. The top reviewer of Aternity writes "Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data". On the other hand, the top reviewer of SCOM writes "Feature rich, scalable and user-friendly, but open-source products are free and do the same thing". Aternity is most compared with Nexthink, Dynatrace, AppDynamics, SysTrack and SolarWinds Server and Application Monitor, whereas SCOM is most compared with Zabbix, Dynatrace, PRTG Network Monitor, Nagios XI and SolarWinds NPM.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.