Atera vs SysAid comparison

Atera and SysAid are both solutions in the IT Service Management (ITSM) category. Atera is ranked #13 with an average rating of 9.0, while SysAid is ranked #21 with an average rating of 8.0. Atera holds a 2.3% mindshare in ISM, compared to SysAid’s 0.8% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 90% of SysAid users who would recommend it.

Atera

Read 15 Atera reviews

1,026 Views
673 Comparison Views

93% willing to recommend

SysAid

Read 10 SysAid reviews

360 Views
189 Comparison Views

90% willing to recommend

Atera

SysAid

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SysAid and Atera compete in the IT service management and remote monitoring category. SysAid holds an edge due to its comprehensive service management features, while Atera's advantage lies in its strong remote management and automation capabilities.

Features: SysAid offers customizability and robust service management, incorporating an effective self-service portal, asset management, and CMDB functionalities. Users commend its integrated service desk orchestration and reporting features. Atera specializes in remote management, offering valuable automation and cross-platform support. Its celebrated remote access and scripting capabilities provide essential tools for IT professionals.

Room for Improvement: SysAid needs improvement in its Knowledge Base and role-based security features, as well as enhancing reporting functionality. Atera requires enhancements in network monitoring and greater customization, especially in automation and mobile features.

Ease of Deployment and Customer Service: SysAid supports on-premises, private, and public cloud deployments with mixed user experiences in technical support but maintains efficient 24/7 support. Users praise SysAid's responsive higher-level support. Atera is cloud-based with fixed-price contracts and quick response times, known for consistently effective support and rapid issue resolution.

Pricing and ROI: SysAid is competitively priced and is seen as cost-effective with flexible licensing and substantial setup value. Users report a positive ROI through process efficiency and improved user satisfaction. Atera's pricing stands out with its technician-based fixed rate, offering cost savings and scalability for startups and larger businesses, achieving ROI through predictable pricing and low overhead.

To learn more, read our detailed Atera vs. SysAid Report (Updated: April 2025).

Buyer's Guide

Atera vs. SysAid

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th), Patch Management (10th)

SysAid

Ranking in IT Service Management (ITSM)

21st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Help Desk Software (20th)

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.3%, down from 2.8% compared to the previous year. The mindshare of SysAid is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team

SysAid is similar to Nintex AssureSign. Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help. Also, there are almost too many features that we are not taking advantage of in our company since we don't even know about them. A little bit of a streamlining or simplification of the main features would be a good improvement. I would like to see SysAid present its solution more easily. There is a lot in the solution, and it is more than what we need in our company.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say it's the number one tool for all ITMS."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

More Atera pros

"SysAid is more user-friendly, and its configuration is easier than other tools."

"The solution can scale."

"The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow."

"The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."

"The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage."

"It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it."

"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."

"The simplicity of the solution is excellent."

More SysAid pros

Cons

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The billing module has a standard layout which is too limited for my needs."

"The solution is scalable. However, in the past, we did have some issues."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"There is definitely room for improvement with its automation capabilities."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

More Atera cons

"Some of the back-end configurations of the solution are very difficult. So, we always need SysAid's help."

"So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be."

"Currently, SysAid does not have a mobile application."

"The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports."

"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."

"One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function."

"We would like them to approve the security functionalities, e.g., management security features."

"There is a learning curve for the users."

More SysAid cons

Pricing and Cost Advice

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"The price is reasonable for what we require."

"The solution cost approximately $200 Canadian per month."

"Pricing is my favorite part of it. It was per user, not per client."

"Atera happened to have the best pricing model."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

"Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."

"We saw our investment back at the end of year one."

"The pricing of SysAid is less than its competitors."

"SysAid is a good solution, especially from a pricing perspective."

"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Retailer

Educational Organization

Computer Software Company

14%

Financial Services Firm

13%

Retailer

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

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What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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What do you like most about SysAid?

SysAid is more user-friendly, and its configuration is easier than other tools.

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What is your experience regarding pricing and costs for SysAid?

Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.

See all answers

What needs improvement with SysAid?

With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.

See all answers

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Freshservice vs Atera

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ServiceNow vs SysAid

Compared 37% of the time

Teamwork vs SysAid

Compared 34% of the time

JIRA Service Management vs SysAid

Compared 29% of the time

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Product Reports

Buyer's Guide

Atera

May 2025

Download Atera product report

Buyer's Guide

SysAid

April 2025

Download SysAid product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

SysAid

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

Buyer's Guide

Atera vs. SysAid

April 2025

Free Report: Atera vs. SysAid

Find out what your peers are saying about Atera vs. SysAid and other solutions. Updated: April 2025.

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