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Atera vs ManageEngine Desktop Central MSP comparison

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Featured Review
Find out what your peers are saying about Atera vs. ManageEngine Desktop Central MSP and other solutions. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.""Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.""I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.""We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.""There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.""All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.""I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.""Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

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"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.""The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.""Easy to manage and it looks good.""The interface is intuitive, easy to use, and has a low learning curve.""The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

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Cons
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking.""The billing module has a standard layout which is too limited for my needs.""It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.""Having more freedom to perform identity access management would be great.""The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer.""I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at.""The solution is scalable. However, in the past, we did have some issues.""There is definitely room for improvement with its automation capabilities."

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"Stability is sometimes negatively affected by updates.""Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor.""The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.""When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time.""Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

More ManageEngine Desktop Central MSP Cons →

Pricing and Cost Advice
  • "Atera happened to have the best pricing model."
  • "The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
  • "With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
  • "Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."
  • "Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
  • "One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."
  • "As an internal IT, it's gold right there. It is money in the bank."
  • "It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."
  • More Atera Pricing and Cost Advice →

  • "This product has an easy setup, good support, and a good price."
  • "This product is very cheap compared to others."
  • "When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
  • More ManageEngine Desktop Central MSP Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge… more »
    Top Answer: 
    Atera is competitively priced compared to other RMM solutions. There are some integrations, like antivirus and online backup, that will increase your monthly fee. There's also a Network Discovery… more »
    Top Answer: 
    The billing module has a standard layout which is too limited for my needs. I look forward to being able to customize the billing layout. They're working on that already.
    Top Answer: 
    The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it… more »
    Top Answer: 
    When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at… more »
    Top Answer: 
    When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it… more »
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    10
    Average Words per Review
    1,670
    Rating
    9.4
    Views
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    Average Words per Review
    1,171
    Rating
    8.5
    Comparisons
    Also Known As
    Desktop Central MSP
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    Overview

    Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

    • Thousands of paying users in over 75 countries
    • Free 30-day trial, no credit card or commitment required
    • No hidden fees or restrictions, all plans include unlimited devices
    • Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

    What can Atera do for you?

    • Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
    • Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
    • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

    Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

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    Learn more about ManageEngine Desktop Central MSP
    Sample Customers
    MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
    South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider40%
    Computer Software Company20%
    Educational Organization5%
    Manufacturing Company4%
    VISITORS READING REVIEWS
    Comms Service Provider36%
    Computer Software Company25%
    Manufacturing Company7%
    Media Company3%
    Company Size
    REVIEWERS
    Small Business100%
    No Data Available
    Find out what your peers are saying about Atera vs. ManageEngine Desktop Central MSP and other solutions. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Atera is ranked 1st in Remote Monitoring and Management Software with 10 reviews while ManageEngine Desktop Central MSP is ranked 10th in Remote Monitoring and Management Software with 5 reviews. Atera is rated 9.4, while ManageEngine Desktop Central MSP is rated 9.0. The top reviewer of Atera writes "Helps us illustrate issues and justify suggestions we make to fix them, giving us transparency vis-a-vis our clients". On the other hand, the top reviewer of ManageEngine Desktop Central MSP writes "Excellent for on-prem and cloud based vulnerability detection". Atera is most compared with NinjaRMM, Kaseya VSA, N-able Remote Monitoring & Management, Comodo RMM and ConnectWise Automate, whereas ManageEngine Desktop Central MSP is most compared with N-able N-central, NinjaRMM, LogMeIn Central, TeamViewer Remote Management and Datto Remote Monitoring and Management. See our Atera vs. ManageEngine Desktop Central MSP report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.