Atera vs Ivanti Patch for Configuration Manager comparison

Atera and Ivanti are both solutions in the Patch Management category. Atera is ranked #11 with an average rating of 9.0, while Ivanti is ranked #25. Atera holds a 3.5% mindshare in PM, compared to Ivanti’s 1.2% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Ivanti users who would recommend it.

Atera

Read 15 Atera reviews

1,418 Views
917 Comparison Views

93% willing to recommend

Ivanti Patch for Configurat...

Read 2 Ivanti Patch for Configuration Manager reviews

397 Views
270 Comparison Views

100% willing to recommend

Atera

Ivanti Patch for Configurat...

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Executive SummaryUpdated on Sep 16, 2024

Ivanti Patch for Configuration Manager and Atera compete in the IT management tools category. Atera has the upper hand in features and ease of deployment, while Ivanti Patch for Configuration Manager is preferred for customer service.

Features: Ivanti Patch for Configuration Manager offers comprehensive endpoint management, integrated patching capabilities, and robust security features. Atera provides an all-in-one IT management solution including RMM, ticketing, and billing, making it versatile for managed service providers.

Room for Improvement: Ivanti Patch for Configuration Manager could enhance its reporting, simplify patch deployment procedures, and improve user interface. Atera needs better system performance, more customization options, and enhanced automation capabilities.

Ease of Deployment and Customer Service: Ivanti Patch for Configuration Manager has a steeper learning curve and more complex deployment process but offers responsive customer service. Atera is straightforward to deploy and user-friendly but receives mixed reviews regarding support responsiveness.

Pricing and ROI: Ivanti Patch for Configuration Manager has a higher setup cost but users report a strong ROI due to its comprehensive patch management capabilities. Atera offers competitive pricing, appealing to small and medium businesses, with users finding its pricing model advantageous considering its included features.

To learn more, read our detailed Atera vs. Ivanti Patch for Configuration Manager Report (Updated: April 2025).

Buyer's Guide

Atera vs. Ivanti Patch for Configuration Manager

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (4th)

Ivanti Patch for Configurat...

Ranking in Patch Management

25th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Patch Management category, the mindshare of Atera is 3.5%, down from 5.6% compared to the previous year. The mindshare of Ivanti Patch for Configuration Manager is 1.2%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Provides detection logic that tells us which customer will record an update and is less expensive than other solutions

I haven't had experience with customer service and support, however, we did have an advisory case with one of their technical support staff. We were publishing and getting the full metadata for the patch. We were getting the full updates for the patch release. There was confusion as to why we were seeing that in the SCCM, instead of in the full metadata patch. The support person was able to help us in understanding what we were doing wrong, highlighting it could be a certificate issue. We generated a new certificate, and after they were applied, the issue was fixed. Overall, I would rate their customer service and support a five out of five.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

More Atera pros

"This solution is stable."

"The most valuable feature of Ivanti Patch for SCCM is the detection logic."

Cons

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

"The billing module has a standard layout which is too limited for my needs."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"It should improve its processes."

"Customization could be improved."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

More Atera cons

"We have some problems with patches not installing successfully."

"In future releases, I would like to see improvements with the feature upgrade for the SCCM, which Microsoft has already integrated. Currently, Ivanti does not give us information about the enablement package."

Pricing and Cost Advice

"As an internal IT, it's gold right there. It is money in the bank."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera happened to have the best pricing model."

"The price is reasonable for what we require."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

More Atera pricing and cost advice

"We do not have a license with Ivanti, instead we buy just the plugins for the consoles, making it a much less expensive option versus other solutions."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

10%

Retailer

Educational Organization

Financial Services Firm

21%

Computer Software Company

10%

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

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Datto Remote Monitoring and Management vs Atera

Compared 8% of the time

Freshservice vs Atera

Compared 6% of the time

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

Patch Management

March 2025

Ivanti Patch for Configuration Manager report

Download Ivanti Patch for Configuration Manager product report

Also Known As

No data available

Patch for SCCM, Shavlik Patch for SCCM, Ivanti Patch for MEM

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Ivanti Patch for Configuration Manager is an invaluable plug-in for Microsoft Endpoint Configuration Manager (MEM) that streamlines patch management by allowing you to publish and manage third-party software patches alongside Microsoft updates, all within a unified workflow. This means you can save both time and effort by eliminating the need for separate tools to manage your patching process. With comprehensive patch coverage for various third-party products, automated deployment, flexible scheduling, real-time reporting, and seamless integration with Microsoft Endpoint Configuration Manager, Ivanti Patch simplifies and enhances your patch management.

Ivanti

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

University of Pittsburgh

Buyer's Guide

Atera vs. Ivanti Patch for Configuration Manager

April 2025

Free Report: Atera vs. Ivanti Patch for Configuration Manager

Find out what your peers are saying about Atera vs. Ivanti Patch for Configuration Manager and other solutions. Updated: April 2025.

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