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Huntress Managed EDR vs OpenText Enterprise Security Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Huntress Managed EDR offers high ROI with cost savings and efficiency, boosting reputation security and enabling higher charges.
Sentiment score
8.9
OpenText Enterprise Security Manager's ROI is challenging to quantify but enhances threat detection, compliance, and organizational security efficiency.
 

Customer Service

Sentiment score
8.0
Users commend Huntress Managed EDR for prompt, personalized, and friendly customer service, rating it highly despite occasional delays.
Sentiment score
5.7
OpenText Enterprise Security Manager's service is satisfactory but faces issues with technical support consistency and problem management resolution.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
 

Scalability Issues

Sentiment score
8.5
Huntress Managed EDR offers effortless scalability for enterprises, supporting rapid addition of endpoints with reliable, cloud-based flexibility.
Sentiment score
7.1
OpenText Enterprise Security Manager offers strong scalability but is costly, requiring expertise and careful budgeting for extensive deployments.
I know other techs with thousands deployed, so scalability isn't an issue.
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
I can easily scale from one machine to thousands without any fuss.
It lacks some capabilities compared to other tools available in the market.
 

Stability Issues

Sentiment score
8.4
Huntress Managed EDR is praised for stability, minimal issues, lightweight performance, with occasional minor compatibility concerns.
Sentiment score
7.1
OpenText Enterprise Security Manager is reliable but depends on proper setup; issues are rare when optimized correctly.
We have not experienced any issues with lagging, crashing, or downtime.
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
It barely takes up resources on the computer, and I have had no issues with lagging or crashing.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
 

Room For Improvement

Huntress Managed EDR needs better reporting, API access, Mac support, third-party integrations, and user-friendly interfaces and customizations.
OpenText Enterprise Security Manager needs UI upgrades, performance improvements, better integration, support, deployment, analytics, and scalability enhancements.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
Since we support customers in different countries, expanding the language options for their training would be beneficial.
Their EDR is pretty mature in terms of what it does.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
 

Setup Cost

Huntress Managed EDR provides cost-effective pricing with transparent billing, appealing to enterprises despite incremental price increases.
OpenText Enterprise Security Manager pricing, while high, is justified by its robust features and deemed competitive for enterprise needs.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
It is not too expensive or too cheap. It is just right.
It can get expensive for small to medium businesses if large license quantities are not purchased.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
 

Valuable Features

Huntress Managed EDR offers 24/7 threat-hunting, easy deployment, and robust protection, effectively replacing traditional antivirus solutions.
OpenText Enterprise Security Manager offers powerful integration, real-time threat detection, customization, and robust event management for security teams.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
The ability to interpret data is highly valued.
 

Categories and Ranking

Huntress Managed EDR
Average Rating
9.4
Reviews Sentiment
7.7
Number of Reviews
34
Ranking in other categories
Endpoint Detection and Response (EDR) (6th), Managed Detection and Response (MDR) (2nd)
OpenText Enterprise Securit...
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
97
Ranking in other categories
Security Information and Event Management (SIEM) (21st)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Huntress Managed EDR is designed for Managed Detection and Response (MDR) and holds a mindshare of 10.5%, up 8.3% compared to last year.
OpenText Enterprise Security Manager, on the other hand, focuses on Security Information and Event Management (SIEM), holds 1.2% mindshare, down 1.4% since last year.
Managed Detection and Response (MDR)
Security Information and Event Management (SIEM)
 

Featured Reviews

Anto Baharian - PeerSpot reviewer
Never misses anything and has an attractive price point and a simple interface
One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365. For instance, when one of my clients' Microsoft 365 account was breached, Blackpoint identified suspicious activity and disabled the account. It was in Dallas, and we are in California. Blackpoint knew something was wrong there, and they went in and disabled the account. Developing more automated remediation features would elevate them to an MDR level, but I understand that it might affect pricing. They are trying to keep it at a good price point because once they go to MDR, it is probably going to double the price. For now, I find the current features satisfactory, as they continue to add improvements. They have added security awareness training and then log collectors. They are adding pillars as they move along, and I assume they are going to have an option for MDR.
Gaurav Ranade - PeerSpot reviewer
Excels at performing regression and correlation on the data
ArcSight is a legacy technology, and many customers want AI-powered technologies integrated with it. That hasn't been done yet, but ArcSight needs to catch up with the newer solutions and technologies available in the market. It can't just rely on the legacy technology from 2010 or 2012. You can't run that in 2024. It's a legacy technology with its own limitations. Customers often face issues that other software or newer solutions can resolve easily. That's the main challenge we face from customers right now. So, the only concerns are that AI needs to be integrated and scalability improved. Those are the main areas to be improved.
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Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
9%
Insurance Company
7%
Retailer
6%
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Huntress?
It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.
What needs improvement with Huntress?
We would love for Huntress Managed EDR to ingest logs from Microsoft Sentinel. Microsoft Sentinel is another SIM tool that produces logs, and we would want Huntress to be able to ingest those so th...
What is your primary use case for Huntress?
We use Huntress Managed EDR for threat hunting with our clients to try to keep their environment safe and make sure that if there's any kind of bad activity going on, we can try to find out about i...
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
 

Also Known As

No data available
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

Information Not Available
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
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