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Google Chronicle Suite vs OpenText Enterprise Security Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Users are still assessing ROI, finding potential value in cloud billing and comparing with DNIF for long-term impact.
Sentiment score
4.9
ROI from OpenText Enterprise Security Manager varies widely, influenced by threat detection, compliance benefits, and prevention of incidents.
 

Customer Service

Sentiment score
6.9
Google Chronicle Suite's customer service is generally positive, but some users note delays; recent staffing improvements are acknowledged.
Sentiment score
5.4
OpenText Enterprise Security Manager support receives mixed reviews, with common complaints about slow resolution and inadequate expertise in complex issues.
We are a critical project for them at this moment, and they provide excellent service.
I have faced challenges with technical support from Sentinel, though Sentinel support is better than Google's, while Splunk support is also not that great.
They are slow, and the initial responses often require more information rather than providing helpful solutions.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
 

Scalability Issues

Sentiment score
7.8
Google Chronicle Suite is praised for scalability, handling large data volumes efficiently on Google infrastructure, suitable for diverse needs.
Sentiment score
5.9
OpenText Enterprise Security Manager is scalable for large deployments but faces cost challenges at the logger level.
There is limited support from Google or Microsoft Sentinel in terms of integrating those custom applications.
I rate the scalability of Google Chronicle Suite as ten out of ten.
Google Chronicle Suite is very scalable, being a cloud-based solution.
It lacks some capabilities compared to other tools available in the market.
 

Stability Issues

Sentiment score
7.9
Google Chronicle Suite is praised for reliability and stability, with minor issues in small POC environments but generally performs well.
Sentiment score
5.1
OpenText Enterprise Security Manager is stable and reliable, though performance varies with challenges in virtualization and specific components.
I rate the stability of Google Chronicle Suite as a nine, as I have not encountered any stability issues.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
 

Room For Improvement

Google Chronicle Suite requires user-friendly enhancements in dashboard, API integration, log management, alerting, and threat intelligence features.
OpenText Enterprise Security Manager needs user interface upgrades, better integration, improved documentation, and enhancements in analytics and scalability.
The UI is the primary challenge in need of improvement.
Customization is vital where users can customize the alerts, dashboard, or content as per their needs. This is more required in Google Chronicle Suite, allowing analysts or engineers to create according to the organization.
Google Chronicle Suite lacks near time detection.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
 

Setup Cost

Google Chronicle offers flexible, competitive pricing but can become costly for larger businesses with additional platforms.
OpenText Enterprise Security Manager is costly but offers robust features and scalability, with possible discounts and cost management strategies.
It's neither expensive nor cheap, and I believe it is a justified price for the features offered.
Compared to a SIEM like Microsoft Sentinel, it is much more affordable.
I experience Chronicle as less expensive and less complicated than Azure.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
 

Valuable Features

Google Chronicle Suite excels in threat response, seamless integration, automation, and cost-effective data management for audits and compliance.
ArcSight offers advanced threat detection, robust integration, customizable dashboards, and automates event correlation for efficient security operations.
The threat intelligence, especially continuous IOC feeds, is a standout feature.
They also combine their source solution into one product, allowing for out-of-the-box playbook creation and incident response.
The automated response feature allows for immediate actions like isolating infected machines or blocking malicious IP addresses.
The ability to interpret data is highly valued.
 

Categories and Ranking

Google Chronicle Suite
Ranking in Security Information and Event Management (SIEM)
9th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
16
Ranking in other categories
No ranking in other categories
OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
21st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
98
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Google Chronicle Suite is 2.7%, down from 2.9% compared to the previous year. The mindshare of OpenText Enterprise Security Manager is 1.6%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Google Chronicle Suite2.7%
OpenText Enterprise Security Manager1.6%
Other95.7%
Security Information and Event Management (SIEM)
 

Featured Reviews

Viney Bhardwaj - PeerSpot reviewer
Has required significant customization but has supported threat pattern discovery and AI-driven analytics
The integration of Google Chronicle Suite with existing SIEM systems needs to be more mature, so some customization is required. With custom applications, it's quite difficult, and they need to work on this. The automated threat detection features in Google Chronicle Suite come with a lot of false positives and noise. They are new to the market and need to improve significantly. Customization is vital where users can customize the alerts, dashboard, or content as per their needs. This is more required in Google Chronicle Suite, allowing analysts or engineers to create according to the organization. They need to provide cheaper options for online versus offline log storage and improve retention and compression of the logs. Especially searching offline logs is a feature missing from most SIEM solutions nowadays.
Ramnesh  Dubey - PeerSpot reviewer
Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods
The first limitation is with the ArcSight Data Storage Manager (ADSM). ArcSight's total capacity is currently capped at 12 TB. This becomes an issue if a customer needs a longer real-time data retention period, such as exceeding 90 days or reaching a year or even ten months. Increasing the disk space beyond 12 TB is not currently possible. So, increasing the storage capacity is one area for improvement. Additionally, the real-time data retention is limited due to the 12 TB restriction. Depending on the Events Per Second (EPS) you receive, you might only be able to retain data for seven to ten days. Overall, the 12 TB limit is the main issue we face in terms of maximizing real-time data storage. Moreover, there are a few improvements I would like to see in future releases. My main suggestion for ArcSight is to simplify the deployment process. Currently, the installation process is quite complex. There are various components involved, including transformations, multiple installations, and containerization for various components. Ideally, I'd recommend that ArcSight allow the entire installation, including the ESM and database, to be completed within a single unified setup process for a streamlined experience. Additionally, having readily available and well-organized documentation for the step-by-step installation process would be incredibly helpful. I would also like to see better support.
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Comparison Review

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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
9%
Retailer
8%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
11%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise14
Large Enterprise57
 

Questions from the Community

What do you like most about Google Chronicle Suite?
Google Chronicle Suite is a highly scalable solution with good search capabilities.
What is your experience regarding pricing and costs for Google Chronicle Suite?
Our license is based on the size of the company with an all-you-can-eat model, considering storage capabilities per day. It's a flexible pay method.
What needs improvement with Google Chronicle Suite?
The integration of Google Chronicle Suite with existing SIEM systems needs to be more mature, so some customization is required. With custom applications, it's quite difficult, and they need to wor...
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
 

Also Known As

No data available
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

Information Not Available
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Find out what your peers are saying about Google Chronicle Suite vs. OpenText Enterprise Security Manager and other solutions. Updated: September 2025.
868,706 professionals have used our research since 2012.