Arcserve SaaS Backup vs Infrascale Backup & Disaster Recovery comparison

Arcserve and Infrascale are both solutions in the SaaS Backup category. Arcserve is ranked #15 with an average rating of 8.0, while Infrascale is ranked #40. Arcserve holds a 1.0% mindshare in B, compared to Infrascale’s 0.3% mindshare. Additionally, 100% of Arcserve users are willing to recommend the solution, compared to 90% of Infrascale users who would recommend it.

Arcserve SaaS Backup

Read 2 Arcserve SaaS Backup reviews

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300 Comparison Views

100% willing to recommend

Infrascale Backup & Disaste...

Read 14 Infrascale Backup & Disaster Recovery reviews

97 Views
64 Comparison Views

90% willing to recommend

Arcserve SaaS Backup

Infrascale Backup & Disaste...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 15, 2024

Infrascale Backup & Disaster Recovery and Arcserve SaaS Backup compete in the data protection category. Infrascale leads with competitive pricing and strong customer support, while Arcserve stands out with its advanced feature set and comprehensive data management.

Features: Infrascale includes hybrid cloud storage, rapid data restoration, and robust security protocols. Arcserve covers expansive data protection across multiple platforms, automated recovery tools, and detailed reporting capabilities.

Ease of Deployment and Customer Service: Infrascale offers streamlined deployment and effective customer service, supporting users through setup. Arcserve provides a detailed deployment model and comprehensive support, though may require more initial guidance.

Pricing and ROI: Infrascale provides a low-cost setup fostering viable ROI with cost-effective solutions. Arcserve demands a higher initial investment, offering potential for significant ROI through its advanced feature set.

To learn more, read our detailed Arcserve SaaS Backup vs. Infrascale Backup & Disaster Recovery Report (Updated: April 2025).

Buyer's Guide

Arcserve SaaS Backup vs. Infrascale Backup & Disaster Recovery

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve SaaS Backup

Ranking in SaaS Backup

15th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Infrascale Backup & Disaste...

Ranking in SaaS Backup

40th

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Backup and Recovery (64th), Cloud Backup (48th), Disaster Recovery as a Service (9th), Disaster Recovery (DR) Software (28th)

Mindshare comparison

As of May 2025, in the SaaS Backup category, the mindshare of Arcserve SaaS Backup is 1.0%, down from 1.7% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

SaaS Backup

Featured Reviews

Hoang Long Nguyen

IT Infrastructure and Architect Specialist at CMIT

Efficient data management but struggles with new hardware limitations

We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to replace it due to limitations with new hardware that it does not support The data application is working well, and it does manage to match data when using the data option. There…

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Harry Vining

Owner at Vtek Systems

The overall ease of use and ease of management using the dashboard is excellent

I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of data recovery, both the performance and reliability have been excellent."

"The data application is working well, and it does manage to match data when using the data option."

"The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."

"The initial setup was straightforward and we received support from the manufacturer."

"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."

"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."

"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."

"What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup."

"Get Infrascale and talk to their team. They will support you, and they will make you the happiest customer out there."

"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."

More Infrascale Backup & Disaster Recovery pros

Cons

"They should include the capability to back up on-premises environments."

"There are limitations with new hardware where it does not support failover and does not support the three-star bank group."

"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."

"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."

"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."

"I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication."

"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."

More Infrascale Backup & Disaster Recovery cons

Pricing and Cost Advice

"The SaaS platform offers many benefits; the licensing structure is suitable for monitoring and controlling users' storage space."

"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."

"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."

"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

"I appreciate their pricing. We went for this solution for its pricing."

"The licensing is based on how much data you have plus what appliances you need."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

"The pricing is fair, and they are interested in working with MSPs as part of their market."

"Our licensing fees are billed every four months."

More Infrascale Backup & Disaster Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

15%

Comms Service Provider

13%

Government

Financial Services Firm

19%

Computer Software Company

17%

Real Estate/Law Firm

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Arcserve SaaS Backup?

In terms of data recovery, both the performance and reliability have been excellent.

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What is your experience regarding pricing and costs for Arcserve SaaS Backup?

I am still in evaluation, and the procurement process for getting the price is not completed yet.

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What needs improvement with Arcserve SaaS Backup?

There are limitations with new hardware where it does not support failover and does not support the three-star bank group. It slows down the three-star process.

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What is your experience regarding pricing and costs for Infrascale Platform?

They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users. To someone considering Infrascale but is concerned about the price, ...

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What needs improvement with Infrascale Platform?

When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.

See all answers

What is your primary use case for Infrascale Platform?

We use their online backup, their cloud-based backup, and their cloud-based Office 365 backup.

See all answers

Comparisons

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Compared 57% of the time

Veeam Data Cloud for Microsoft 365 vs Arcserve SaaS Backup

Compared 43% of the time

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Veeam Data Platform vs Infrascale Backup & Disaster Recovery

Compared 55% of the time

Zerto vs Infrascale Backup & Disaster Recovery

Compared 23% of the time

Atempo Live Navigator vs Infrascale Backup & Disaster Recovery

Compared 22% of the time

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Product Reports

Buyer's Guide

SaaS Backup

March 2025

Download Arcserve SaaS Backup product report

Buyer's Guide

Infrascale Backup & Disaster Recovery

April 2025

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Also Known As

No data available

Infrascale Platform

Overview

Arcserve SaaS Backup offers complete protection for data stored in Microsoft 365, Microsoft 365 Azure AD, Microsoft Dynamics 365, Salesforce, and Google Workspace.

Arcserve

Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers.

SaaS BACKUP

Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.

ENDPOINT BACKUP

Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.

SERVER BACKUP AND DISASTER RECOVERY

Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.

Infrascale

Sample Customers

Information Not Available

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Buyer's Guide

Arcserve SaaS Backup vs. Infrascale Backup & Disaster Recovery

April 2025

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