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Arcserve SaaS Backup vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve SaaS Backup
Ranking in SaaS Backup
24th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in SaaS Backup
8th
Average Rating
9.0
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Backup and Recovery (17th), Cloud Backup (15th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (13th)
 

Mindshare comparison

As of August 2026, in the SaaS Backup category, the mindshare of Arcserve SaaS Backup is 1.2%, up from 0.9% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
SaaS Backup Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.8%
Arcserve SaaS Backup1.2%
Other97.0%
SaaS Backup
 

Featured Reviews

Hoang Long Nguyen - PeerSpot reviewer
IT Infrastructure And Architect Specialist at Cmit
Efficient data management but struggles with new hardware limitations
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to replace it due to limitations with new hardware that it does not support The data application is working well, and it does manage to match data when using the data option. There…
MX
Dev Ops Engineer And Solution Architect at Scania
Automated backups have increased user trust and ensured reliable multi-region disaster recovery
While I think the integration of Infrascale Backup & Disaster Recovery is pretty seamless, the backup takes slightly more time to complete, which could also be because of the huge data in our databases. The networking flow can definitely improve, which could speed up the scale at which backups are performed. Increased availability into more regions would be beneficial. Currently, Infrascale Backup & Disaster Recovery is limited to certain regions in the world, but there could be customers who would want to use it in Mumbai or other parts of the globe. That would increase their use case and help cater to more customers across the world.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In terms of data recovery, both the performance and reliability have been excellent."
"The data application is working well, and it does manage to match data when using the data option."
"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."
"From a backup and disaster recovery perspective, it has been a night and day difference."
"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."
"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."
"Overall, I set it up, configured it, deployed it, and walked away from it; it just chugs away happily."
"The interface of Infrascale Backup & Disaster Recovery is very easy to use, and there are no problems. It's set it and forget it. You can make adjustments very easily as well."
"The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."
"The most valuable feature of this solution is that it is simple to use."
 

Cons

"They should include the capability to back up on-premises environments."
"There are limitations with new hardware where it does not support failover and does not support the three-star bank group."
"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."
"In terms of overage, or outgrowing capacity with backups, I have an issue."
"User interface and navigation are also not that good."
"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."
"The customer was probably down for about three days; this was a very difficult situation for us to be in."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
"There could be some room for improvement in the on-premises hardware selection."
"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."
 

Pricing and Cost Advice

"The SaaS platform offers many benefits; the licensing structure is suitable for monitoring and controlling users' storage space."
"The licensing is based on how much data you have plus what appliances you need."
"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."
"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
"Our licensing fees are billed every four months."
"I appreciate their pricing. We went for this solution for its pricing."
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Top Industries

By visitors reading reviews
No data available
Construction Company
13%
Healthcare Company
12%
Outsourcing Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Arcserve SaaS Backup?
I am still in evaluation, and the procurement process for getting the price is not completed yet.
What needs improvement with Arcserve SaaS Backup?
There are limitations with new hardware where it does not support failover and does not support the three-star bank group. It slows down the three-star process.
What is your primary use case for Arcserve SaaS Backup?
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to replace it due to limitations with new hardware that it does not support.
What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
In terms of how Infrascale Backup & Disaster Recovery can be improved, I can suggest using the recovery time objective system, where current state systems can be restored in about zero downtime...
What is your primary use case for Infrascale Platform?
My main use case for Infrascale Backup & Disaster Recovery is that day-to-day, we never use it; we use it only yearly once. I can give you a quick, specific example of a time when I used Infras...
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Information Not Available
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Arcserve SaaS Backup vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.