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Appian vs HelpSystems AutoMate comparison

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15,833 views|12,404 comparisons
HelpSystems AutoMate Logo
2,164 views|1,453 comparisons
Featured Review
Find out what your peers are saying about Camunda, Signavio, IBM and others in Business Process Management (BPM). Updated: January 2022.
563,148 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features.""The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn.""Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems.""Appian also has very flexible local integration.""Form building capabilities and well thought out process modelling are key points to this product.""In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement.""We appreciate the drag and drop functionality and the easy to access plug and play features.""Good workflow engines that bridge the gaps of processes."

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"The interface is simple, user-friendly, and very intuitive.""The most valuable feature is the drag-and-drop interface, which is very Windows-like.""The most valuable features for my client are timing and scheduling.""I actually quite liked the no-coding functionality.""The pricing is excellent. I would give them perfect marks in that regard.""The licensing of the product is very good. You only need to license it once and then you have it forever.""The solution is continuously adding more integrations to help with workflows and bot and task creation.""This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

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Cons
"It is also not easy to learn. Training tutorials could be improved.""The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once.""Authoring tool is slow to use resulted in limitations on how quickly solutions can be built.""We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite.""The graphical user interface could be easier to use. It should be simplified.""I wouldn't say their response time is long, but it could be quicker.""The solution could use some more tutorials to help brand new users figure out how to use the product effectively.""Lacks business rules management as part of the solution."

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"The interface could be more user-friendly and easier to navigate.""The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email.""The technical support could be better. We suffer from language barriers, as we are in Argentina.""The documentation is not that great.""Some companies have asked for voice integration. This is likely part of the roadmap.""The solution has a very weak knowledge base.""They do not encrypt passwords, so this is an issue with HIPAA compliance.""The OCR for Hebrew text needs to be improved."

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Pricing and Cost Advice
  • "The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."
  • "It's an enterprise tool and can be used by enterprise only. So it's a very expensive tool."
  • "The licensing will be on a monthly basis. We are estimating that cost to be around $2000 to maybe $3,000 per month. We don't foresee any costs above that."
  • "The pricing can be a little confusing to customers."
  • "The price of this solution is a little high here in Mongolia."
  • "The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning."
  • "Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."
  • "You can't really test the software properly without actually buying the license first."
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  • "I like the way this solution is priced because you can buy a license, or you can buy the software outright."
  • "It comes with a package that costs approximately $20,000 USD per year."
  • "While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
  • More HelpSystems AutoMate Pricing and Cost Advice →

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    Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
    563,148 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to… more »
    Top Answer: 
    Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market… more »
    Top Answer: 
    Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across… more »
    Top Answer: 
    We have found the pricing to be very reasonable.
    Top Answer: 
    We pay the licensing fees on a yearly basis. The pricing is good.
    Top Answer: 
    The OCR needs improvement. The solution needs image recognition to integrate front-end and back-end workflows. They need to offer better organization of image capturing for image recognition. The… more »
    Ranking
    Views
    15,833
    Comparisons
    12,404
    Reviews
    12
    Average Words per Review
    520
    Rating
    8.4
    Views
    2,164
    Comparisons
    1,453
    Reviews
    7
    Average Words per Review
    716
    Rating
    7.7
    Comparisons
    Also Known As
    Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
    AutoMate
    Learn More
    Overview
    With Appian, your organization can rapidly build, deploy, use, and scale problem-solving apps. And with the flexibility of on-premises and cloud portability, you'll always address your unique challenges the way that makes the most sense for you.
    Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.
    Offer
    Learn more about Appian
    Learn more about HelpSystems AutoMate
    Sample Customers
    Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
    Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
    Top Industries
    REVIEWERS
    Financial Services Firm33%
    Computer Software Company22%
    University11%
    Healthcare Company11%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Financial Services Firm13%
    Comms Service Provider12%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider19%
    Government7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise19%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise17%
    Large Enterprise64%
    REVIEWERS
    Small Business60%
    Midsize Enterprise20%
    Large Enterprise20%
    Find out what your peers are saying about Camunda, Signavio, IBM and others in Business Process Management (BPM). Updated: January 2022.
    563,148 professionals have used our research since 2012.

    Appian is ranked 6th in Business Process Management (BPM) with 15 reviews while HelpSystems AutoMate is ranked 12th in Robotic Process Automation (RPA) with 9 reviews. Appian is rated 8.4, while HelpSystems AutoMate is rated 7.8. The top reviewer of Appian writes "Easy to develop, low-code, and has a good user interface ". On the other hand, the top reviewer of HelpSystems AutoMate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". Appian is most compared with Pega BPM, ServiceNow, Camunda Platform, Microsoft PowerApps and Mendix, whereas HelpSystems AutoMate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and Cornerstone MFT.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.