"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn."
"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."
"Appian also has very flexible local integration."
"Form building capabilities and well thought out process modelling are key points to this product."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"Good workflow engines that bridge the gaps of processes."
"The interface is simple, user-friendly, and very intuitive."
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"The most valuable features for my client are timing and scheduling."
"I actually quite liked the no-coding functionality."
"The pricing is excellent. I would give them perfect marks in that regard."
"The licensing of the product is very good. You only need to license it once and then you have it forever."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"It is also not easy to learn. Training tutorials could be improved."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"The graphical user interface could be easier to use. It should be simplified."
"I wouldn't say their response time is long, but it could be quicker."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"Lacks business rules management as part of the solution."
"The interface could be more user-friendly and easier to navigate."
"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"The documentation is not that great."
"Some companies have asked for voice integration. This is likely part of the roadmap."
"The solution has a very weak knowledge base."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
"The OCR for Hebrew text needs to be improved."
Appian is ranked 6th in Business Process Management (BPM) with 15 reviews while HelpSystems AutoMate is ranked 12th in Robotic Process Automation (RPA) with 9 reviews. Appian is rated 8.4, while HelpSystems AutoMate is rated 7.8. The top reviewer of Appian writes "Easy to develop, low-code, and has a good user interface ". On the other hand, the top reviewer of HelpSystems AutoMate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". Appian is most compared with Pega BPM, ServiceNow, Camunda Platform, Microsoft PowerApps and Mendix, whereas HelpSystems AutoMate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and Cornerstone MFT.
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