Amazon OpenSearch Service vs New Relic comparison

Amazon OpenSearch Service

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 22, 2026

New Relic and Amazon OpenSearch Service both compete in the application performance monitoring and data analytics fields. New Relic appears to have the upper hand in application performance monitoring due to its comprehensive features for real-time transaction monitoring and operational collaboration. However, Amazon OpenSearch excels in search and analytics, particularly for real-time log analysis within the AWS ecosystem.

Features: New Relic offers real-time monitoring, rich data insights, and easy installation, making it effective for troubleshooting and collaborative application performance management. It supports a wide range of plugins and integrates seamlessly into DevOps strategies. Amazon OpenSearch Service stands out with its integration with AWS, offering efficient query handling, scalability, and managed service flexibility, which is ideal for managing large datasets and creating detailed analytics dashboards.

Room for Improvement: New Relic users have highlighted issues with its pricing model, data privacy, and the complexity of its alerting features. There is also a demand for more granular control over monitoring parameters and enhanced mobile support. Amazon OpenSearch Service could improve in configuration flexibility, provide better real-time analytics dashboards, and address user concerns about its high costs for large data usage.

Ease of Deployment and Customer Service: New Relic supports hybrid and on-premises deployments, often praised for its responsive customer service and comprehensive educational resources. Its deployment is straightforward, favoring cloud environments. Amazon OpenSearch Service, integrated within AWS, enjoys seamless public cloud deployment and efficient customer support, although service experiences can vary based on scenario complexity.

Pricing and ROI: New Relic's pricing is considered high, particularly as data volumes increase, but users find value in its extensive features, leading to a high ROI through enhanced troubleshooting and reduced downtime. Amazon OpenSearch Service is economical for smaller data volumes with its pay-as-you-go model, offering savings on management overheads but becoming costly at larger scales, aligned with its AWS-native service advantages.

To learn more, read our detailed Amazon OpenSearch Service vs. New Relic Report (Updated: November 2026).

Amazon OpenSearch Service vs. New Relic

November 2026

Download the complete report

Helped 920,939 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon OpenSearch Service

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Log Management (17th), Search as a Service (3rd)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon OpenSearch Service is 0.8%, down from 1.8% compared to the previous year. The mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
Amazon OpenSearch Service	0.8%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Md. Shahariar Hossen

Senior Software Engineer at Cefalo

Event tracking has become smoother and data analytics provide clear insights for user actions

Amazon OpenSearch Service is not providing the processing feature directly. From Amazon OpenSearch Service, we are actually maintaining the AWS SQS, the queue service, which is responsible for providing information about what data has to be modified. So using that SQS, we're actually providing it, but we're not directly using Amazon OpenSearch Service for keeping data to other data pipeline thing. So far we didn't use it for any machine learning purposes, but in future, we have plans to extend or implement this feature. Since AWS itself is secure and Amazon OpenSearch Service is a part of this entire ecosystem, it becomes much easier for security purposes. From the validation point of view, Amazon OpenSearch Service itself provides easy to communicate APIs and up-to-date documents, which is much beneficial. For example, if I'm missing anything, I can directly go and check the documentation. That is actually much easier. I would rate it as really good so far. It's much faster. For our local machine, we can also use a kind of replica of Amazon OpenSearch Service just for development purposes. That is another good feature. I would say for the encryption thing and also the user access control management, it's much faster. For some of these hashing algorithms, it also worked really well so far. To be honest, I didn't find any places where it can be improved. However, I think they could provide more abstraction. For example, still for searching, we have to write down the queries in a specific manner, such as for a specific JSON structure or in a specific way. Otherwise, they don't provide us the actual results. For at least this purpose, I think abstraction could be a bit easier or a bit improved. Other than that, right now there is the age of AI, so some kind of prompting could also work, but I'm not sure how it could be integrated. As a user, lower prices or reasonable pricing is always better. Those can be improved as well. However, it is good that most of the services including Amazon OpenSearch Service actually provide pay as you go pricing. So if there were a bit lower version or a bit less payment methodology, it might be much better.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This service already sorts data like vectors. They have classified the storage pre-defined."

"They have the good documentation in the help text and that is the reason the Amazon Elasticsearch is the perfect solution for the current market."

"The customer service is excellent, rated nine out of ten."

"The most valuable features of Amazon Elasticsearch are ease of use, native JSON, and efficiency. Additionally, handles many use cases and search grammar was useful."

"Amazon OpenSearch Service provides a managed database solution, so we don't need to manage everything ourselves."

"We retrieve historical data with just a click of a button to move it from cold to hot or warm because it's already stored in the backend storage"

"The stability of the product is good."

"Our customers have seen tangible benefits from Amazon OpenSearch Service, especially in terms of their applications running smoothly, so they do get a return on investment."

More Amazon OpenSearch Service pros

"The most valuable feature of New Relic is its ease of use."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"The most valuable feature is application monitoring."

"The integration and configuration of New Relic is straightforward and easy."

"With our micro-services, we have basic analytics, and it is super simple to set up."

"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."

"It enables us to fine-tune our application quicker."

"We like the performance of the product."

More New Relic pros

Cons

"We faced documentation challenges during integration after migrating from Elasticsearch to Amazon OpenSearch Service. Better documentation on integration, query handling, and a more user-friendly UI could enhance the product."

"It would be beneficial to have some level of customization available in the managed service, tailored to the specific use cases of the end users."

"In terms of data handling capabilities with Amazon OpenSearch Service, they can be complex and managing data in comparison to other SIM solutions is a major drawback, as it is very hard to handle the data."

"One glaring issue was with our mapping configuration as the system accepted the data we posted, but after a few months, when we attempted complex queries, we realized the date formatting had become problematic."

"The configuration should be more straightforward because we had to select a lot of things."

"I would say that, basically, the configuration part is an area with a shortcoming...Some upgradation is required on the configuration side so that we can get to use it."

"The price is fair yet leans towards the expensive side. I'd rate it five out of ten with respect to capabilities vs. cost."

"As a user, lower prices or reasonable pricing is always better."

More Amazon OpenSearch Service cons

"There may be issues with scalability with individual users sending events up to the cloud."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind."

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

More New Relic cons

Pricing and Cost Advice

"You only pay for what you use."

"Compared to other cloud platforms, it is manageable and not very expensive."

"There is a community edition available and the price of the commercial offering is reasonable."

"The solution is not expensive, but priced averagely, I will say."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"This solution required a license and it is better than some other competitors."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price of New Relic could improve. It is expensive."

"This is an expensive product."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

920,939 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

What is your experience regarding pricing and costs for Amazon OpenSearch Service?

I would consider the pricing as a six based on how much data we are handling; if we handle minimal data, it's cheap, but for large data, it becomes costly. Our clients usually pay between $1,000 to...

What needs improvement with Amazon OpenSearch Service?

What is your primary use case for Amazon OpenSearch Service?

Amazon OpenSearch Service is a user-friendly version of Elasticsearch, as per my understanding. I have been using it for our volunteer management system where around 5,000 to 6,000 users are using ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

Azure AI Search vs Amazon OpenSearch Service

Comparisons

Compared 6% of the time

Grafana Loki vs Amazon OpenSearch Service

Compared 5% of the time

Grafana vs Amazon OpenSearch Service

Compared 4% of the time

Datadog vs Amazon OpenSearch Service

Compared 4% of the time

Amazon CloudWatch vs Amazon OpenSearch Service

Compared 4% of the time

More Amazon OpenSearch Service Competitors

Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Amazon OpenSearch Service

November 2026

Download Amazon OpenSearch Service product report

Download New Relic product report

October 2026

Also Known As

Amazon Elasticsearch Service

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Amazon OpenSearch Service offers efficient search capabilities with seamless AWS integration, JSON support, and versatile analytics dashboards. It is designed for ease of use, robust data processing, and consistent performance even during failures.

Amazon OpenSearch Service is valued for its flexibility in data analysis and seamless integration across AWS services. It supports fast data processing, retrieval, and business analytics with reliable dashboards for visual insights. Users appreciate its managed database features, hassle-free scaling, and integrated help guides which enhance its utility. The service is commonly used for indexing large datasets, especially application logs and event data, providing performance analysis, security monitoring, and infrastructure management. Users have noted room for improvement in integration with Kibana, cost management, and configuration flexibility, with calls for better documentation, enhanced data handling, and auto-scaling support.

What are the key features of Amazon OpenSearch Service?

Efficient Search Capabilities: Provides powerful search functionalities with versatile search grammar.
Scalability: Offers reliable scaling options suitable for dynamic workloads.
JSON Support: Facilitates streamlined data handling and processing.
Dashboards and Analytics: Delivers insightful data visualization through reliable dashboards.
Robust Performance: Ensures consistent performance with effective failure handling mechanisms.

What benefits or ROI considerations should users look for?

Ease of Use: Simplifies complex search and analytics tasks with user-friendly features.
Managed Services: Reduces management overhead with AWS-managed database features.
Integration: Enhances workflows through smooth AWS service compatibility.
Cost Management: Requires meticulous cost tracking, as charges can accrue during idle times.
Continuous Performance: Assures reliable operations with robust failure handling processes.

Amazon OpenSearch Service is implemented across industries for tasks such as ecommerce search, embedding management, and analytics. Companies leverage its capabilities for real-time performance analysis, customer behavior tracking, and displaying insights via visual dashboards. It supports debugging and security monitoring initiatives, enhancing infrastructure management and application logging tasks.

Amazon Web Services (AWS)

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

Sample Customers

VIDCOIN, Wyng, Yellow New Zealand, zipMoney, Cimri, Siemens, Unbabel

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club