

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
We estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively.
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
It has saved me a lot of money and a lot of time.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
The technical support is excellent, and I would rate it at ten.
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy tool.
It is already there as a managed service from AWS.
Amazon CloudWatch's scalability is managed by AWS.
Splunk is highly scalable, with the ability to expand efficiently.
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Splunk ITSI (IT Service Intelligence) scalability allows us to predict analytics such as service degradation and perform root cause analysis through metrics, logs, and traces.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
I would rate the stability of Splunk ITSI (IT Service Intelligence) as a perfect ten; it is an extremely stable tool.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch.
Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
On-cloud upgrades are easy, but on-premises upgrades are very painful.
If Splunk ITSI (IT Service Intelligence) could handle real-time call-outs automatically—not just incident creation—this would reduce our dependency on PagerDuty and consolidate processes within Splunk ITSI (IT Service Intelligence).
Overall, the pricing of Amazon CloudWatch is very expensive.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
I believe the pricing is based on daily volume ingestion.
The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.
Amazon CloudWatch allows me to set up and view even historical logs, which is one of the features I find valuable.
If there is a CPU spike or system issues, we set alarms to notify us if the system is going down or not reachable.
I like its filtering capability and its ability to give the cyber engine insights.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
| Product | Mindshare (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.8% |
| Amazon CloudWatch | 1.1% |
| Other | 98.1% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 8 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 8 |
| Large Enterprise | 45 |
Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.
Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.
What features does Amazon CloudWatch offer?Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.
Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.
Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.
What are the Key Features of Splunk ITSI?Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.
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