

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Automated alerts, centralized dashboards, and log analysis reduce troubleshooting time, improve incident response, and minimize manual monitoring.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
Customer support for Amazon CloudWatch has been excellent.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
It is already there as a managed service from AWS.
The scalability of Amazon CloudWatch is very good, providing high throughput and auto-managing applications alongside auto-dashboard support.
Amazon CloudWatch's scalability is managed by AWS.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch.
I wish to see simpler pricing, more intuitive dashboards, easier log queries for beginners, richer visualization options, and strong AI-assisted troubleshooting.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
Overall, the pricing of Amazon CloudWatch is very expensive.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
It was very easy to set up because it is built into AWS and does not require separate licensing, being billed based on usage.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
We can quickly fix issues at the point of occurrence, and real-time metrics for microservices provide centralized logging and automated alerts that enable fast incident detection, quicker troubleshooting, and better application reliability.
Amazon CloudWatch allows me to set up and view even historical logs, which is one of the features I find valuable.
If there is a CPU spike or system issues, we set alarms to notify us if the system is going down or not reachable.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
NETSCOUT nGeniusPULSE has an easier dashboard to manipulate compared to SolarWinds.
| Product | Mindshare (%) |
|---|---|
| Amazon CloudWatch | 0.9% |
| NETSCOUT Network & Application Observability | 0.8% |
| Other | 98.3% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 8 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 13 |
| Large Enterprise | 59 |
Amazon CloudWatch offers centralized logging, real-time monitoring, and integration with AWS services, assisting organizations in improving operational efficiency and reducing troubleshooting time.
Amazon CloudWatch provides a comprehensive monitoring solution that includes dashboards, alerts, and detailed reporting to analyze server and application performance. Its user-friendly interface supports AWS services monitoring through integration with resources like EC2, S3, and Lambda. However, improvements can be made in customization, dashboard design, and integration with third-party tools.
What are Amazon CloudWatch's key features?Amazon CloudWatch is widely implemented across industries to monitor essential metrics like CPU and memory utilization. Companies rely on its capabilities for anomaly detection, incident response, and performance checks, making it indispensable for automated monitoring in AWS environments.
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics that enhance network evaluations, helping transform raw data into actionable intelligence for better performance monitoring across diverse environments. However, it faces challenges like complexity, non-intuitive dashboard setup, and high server requirements. Enhancements in data analysis, visualization, and security features, along with improved integration with other products and detailed alerts, are needed.
What are the key features of NETSCOUT Network & Application Observability?
What benefits do users highlight?
NETSCOUT Network & Application Observability is widely implemented in industries such as telecom and banking for network troubleshooting and application performance management. It helps in monitoring infrastructure, capturing unknown traffic, and managing bandwidth. The tool supports security alerts, real-time communications analysis, and proactive monitoring of remote sites, aiding in efficient network operations and enhanced end-user experience.
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