Altitude Xperience vs Genesys PureConnect [EOL] comparison

Altitude Software and Genesys are both solutions in the Contact Center Infrastructure category. Additionally, 100% of Genesys users are willing to recommend the solution.

Altitude Xperience

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91 Comparison Views

Genesys PureConnect [EOL]

Read 1 Genesys PureConnect [EOL] review

100% willing to recommend

Altitude Xperience

Genesys PureConnect [EOL]

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Altitude Xperience

Average Rating

0.0

Number of Reviews

Ranking in other categories

Contact Center Infrastructure (10th)

Genesys PureConnect [EOL]

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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872,706 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Insurance Company

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Genesys Cloud CX vs Altitude Xperience

Compared 100% of the time

More Altitude Xperience Competitors

Genesys Cloud CX vs Genesys PureConnect [EOL]

Compared 44% of the time

NICE CXone vs Genesys PureConnect [EOL]

Compared 15% of the time

Kamailio SIP Server vs Genesys PureConnect [EOL]

Compared 14% of the time

Cisco Jabber vs Genesys PureConnect [EOL]

Compared 10% of the time

Calabrio ONE vs Genesys PureConnect [EOL]

Compared 9% of the time

More Genesys PureConnect [EOL] Competitors

Product Reports

No data available

Buyer's Guide

Workforce Engagement Management

October 2025

Download Genesys PureConnect [EOL] product report

Also Known As

uCI

Interactive Intelligence Customer Interaction Center, CIC

Overview

Altitude Xperience is a truly unified and complete customer interaction software suite. It will enable your contact center to integrate different functionalities and tools to guarantee a superior customer experience (CX), ensuring that customers reach the right resource from the first contact.

Altitude Software

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

avocis AG

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

See our list of best Contact Center Infrastructure vendors.

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