ServiceNow and Alpha Anywhere are competing in the enterprise software platform category. ServiceNow has the upper hand in large organizations due to its IT service management features, whereas Alpha Anywhere shines with its flexibility in mobile and web app development.
Features: ServiceNow provides IT service automation, workflow management, and integration capabilities, making it suitable for companies focusing on IT operations and efficiency. Alpha Anywhere offers features for app development such as offline functionality, adaptive design, and extensive development flexibility, which is beneficial for companies looking for tailored business solutions and creative solution deployment.
Ease of Deployment and Customer Service: ServiceNow supports streamlined deployment, ideal for complex IT infrastructures, with extensive support services. In contrast, Alpha Anywhere offers rapid and agile application development with solid support, catering to businesses with dynamic needs. While both offer customer service, their focus on deployment impacts adaptation speed differently.
Pricing and ROI: ServiceNow requires a significant initial investment but can enhance IT service productivity, delivering ROI. Alpha Anywhere offers a more flexible pricing model with potentially lower upfront costs and high ROI through adaptive solutions. ServiceNow's value is in IT efficiency, while Alpha Anywhere is suitable for cost-effective, innovative applications.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 9.2% |
| Alpha Anywhere | 0.4% |
| Other | 90.4% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 164 |
Alpha Software's Alpha Anywhere platform is a complete business application development and deployment environment that enables users to quickly become proficient in creating mobile business forms and applications that run across all devices. Alpha Anywhere has the unique capability to rapidly create offline capable, mobile-optimized forms and business apps that can easily access and integrate with existing databases and web services, and can exploit built-in role-based security.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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