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Alpha Anywhere vs ServiceNow comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alpha Anywhere
Ranking in Rapid Application Development Software
33rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Low-Code Development Platforms (33rd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of October 2026, in the Rapid Application Development Software category, the mindshare of Alpha Anywhere is 1.2%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 4.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.3%
Alpha Anywhere1.2%
Other94.5%
Rapid Application Development Software
 

Featured Reviews

Glen Schild - PeerSpot reviewer
Managing Director at GJ Stats
Enables you to boost your sales by displaying customized upsell offers to your customers when they are more likely to accept them on the add-to-cart or checkout option
I use it for. browser based systems for my own clients It's configured to make it very quick to build feature-rich systems. The only issue I would say is that they develop updates very quickly that are hard to keep up with. I have been using Alpha Anywhere for thirty years. It's stable, set up…
Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very flexible."
"Once you get through the learning curve, you can do a lot with it."
"Consolidating multiple functionalities into a single platform reduces the need to invest in various separate solutions. ServiceNow integrates ITSM, CMDB, Discovery modules, and more into one cohesive system."
"ServiceNow was the first true enterprise to service management platform."
"I like the flexibility on ServiceNow; we use it for our help desk admin and our call center, but we also use it for our knowledge management system, which is our growth area, and we get to add our custom homemade apps plus vendor apps to integrate into it to get the total package that we need."
"I would recommend it and I love this tool."
"ServiceNow is a really great platform, and what I like about it is the integration capabilities that save a lot of time for our customers by connecting different systems with their suppliers."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"ServiceNow has a much bigger offering in the sense that you've got new changes, you've got your problem ticket findings, you've got tracking for CIs and the CMDB database, and sitting on the backend trying to provide all that data for those tickets throughout the company, making it a lot easier as a one-stop shop for being able to actually come in and help your users while also helping your full infrastructure and backend."
 

Cons

"It can be slow to develop, and it's repetitive."
"The stability of Alpha Anywhere could improve, especially from version to version. There have been several complaints that they should conduct more testing before releasing a version."
"Lots of customizations can lead to breaking the system when moving to another release. This should be managed better by ServiceNow."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"When you want to get a little more value out of the product and pull data from multiple modules and do something that isn't built-in and is a user-configurable thing, it gets ugly."
"The price is a huge barrier in the Portugese market when it comes to implementing ServiceNow."
"I don't think it's very secure, and it's web-based, and Remedy is really the standard that it's judged against."
"I think some of the things we run into is the patching and how often patches come out to fix stuff."
"Its stability and pricing need improvement."
"We are not supposed to access outside our network."
 

Pricing and Cost Advice

"Prices vary, and they will enter into different contracts with different people."
"The pricing is mid-range.We pay only for the subscription."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"In Tunisia, the companies find the licensing costs to be expensive."
"I have found the solution very expensive."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"It is very expensive because it is a big organization. You have to pay for additional things."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Construction Company
15%
Manufacturing Company
11%
Comms Service Provider
9%
Financial Services Firm
10%
Manufacturing Company
10%
Outsourcing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
 

Overview

 

Sample Customers

Knectsoft, Worldpay, LifeStatus360, TD Bank, Dwellpoint, ZEROCK, MySchoolAnywhere, Brock University, Rev1, Australian Emergency Services, Warren County Government, Integrated Health Management Services, Northern Edge Patient Care, LiveImmigration, Merrick, Goodman Manufacturing, PetSitClick, Glacier Water, Hayat Communications, AVIS, MAERSK
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Alpha Anywhere vs. ServiceNow and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.