Alluvio Aternity and ServiceNow Cloud Observability are competitors in the tech market for application monitoring and ITOM capabilities. ServiceNow is superior in features and deployment, while Alluvio Aternity leads in support and pricing.
Features: Alluvio Aternity offers rich application monitoring, end-user experience analytics, and robust customer support. ServiceNow Cloud Observability integrates seamlessly within the broader ServiceNow ecosystem, provides comprehensive ITOM capabilities, and has extensive integration options.
Room for Improvement: Alluvio Aternity users experience occasional performance lags, require better scalability features, and need improvements in performance efficiency. ServiceNow users find its complexity overwhelming, face a steep learning curve, and need simplification for better user accessibility.
Ease of Deployment and Customer Service: Alluvio Aternity users find the deployment process straightforward and commend its robust customer support. ServiceNow Cloud Observability deployment is more complex, but users benefit from extensive support resources post-deployment.
Pricing and ROI: Alluvio Aternity is praised for cost-effectiveness, strong ROI, and affordability. ServiceNow Cloud Observability is perceived as more expensive, but users believe its extensive features justify the price.
| Product | Market Share (%) |
|---|---|
| Alluvio Aternity | 0.5% |
| ServiceNow Cloud Observability | 0.6% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 32 |
Alluvio Aternity full-spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and your cloud-native application service.
It also helps you resolve issues quickly by showing you response time breakdown between client device, network, and application back ends. Aternity provides AI-powered visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app, whether it runs on a virtual, physical, or mobile device.
Aternity Features
Aternity has many valuable features, including:
Aternity Benefits
Some of the biggest advantages the Aternity offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Aternity users.
PeerSpot user Ryan P., Head of Cyber Security Engineering & Oversight at a media company, says, "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."
An Endpoint Administration Manager at a financial services firm mentions, “It gives you the ability to filter the comparison by geography, industry, or company size.” He also adds, “We have absolutely seen ROI. It's really given us a very high level of visibility that we've just not ever had.”
A Regional Network Manager at a recruiting/HR firm comments, "Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."
A Sr. IT Manager at a manufacturing company states, "The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
