Agiloft Service Desk Suite and SysAid compete in the IT service management tools category. Agiloft excels in customization, while SysAid offers comprehensive features and scalability.
Features: Agiloft Service Desk Suite offers customizable workflows, robust automation, and strong integration options for a tailored experience. SysAid provides advanced asset management, ITIL-aligned processes, and extensive scalability, ideal for IT-centric environments.
Ease of Deployment and Customer Service: Agiloft offers straightforward cloud deployment and flexible configuration for quick implementation. SysAid supports both cloud and on-premises deployment, with efficient technical support. Agiloft's simple initial setup contrasts with SysAid's versatile deployment and attentive service.
Pricing and ROI: Agiloft has a competitive pricing structure, offering high ROI through process automation and overhead reduction. SysAid may require a higher initial investment but provides significant long-term value due to its depth in features for large-scale IT operations.
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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