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Adobe Experience Manager (AEM) Forms vs OpenText Communications vs Smart Communications comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2026, in the Customer Communications Management (CCM) category, the mindshare of Adobe Experience Manager (AEM) Forms is 5.1%, down from 5.8% compared to the previous year. The mindshare of OpenText Communications is 16.4%, down from 24.4% compared to the previous year. The mindshare of Smart Communications is 6.5%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
OpenText Communications16.4%
Smart Communications6.5%
Adobe Experience Manager (AEM) Forms5.1%
Other72.0%
Customer Communications Management (CCM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Government
8%
Healthcare Company
7%
Manufacturing Company
7%
Financial Services Firm
19%
Insurance Company
13%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
19%
Financial Services Firm
17%
Computer Software Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
No data available
 

Also Known As

Adobe LiveCycle
HP Exstream, Exstream, OpenText Communications Center Enterprise (CCE)
Now, Smart Correspond for Salesforce, Thunderhead
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
Merrill Lynch, Northshore Credit, Humana, Aviva Insurance, Penn National, Unum, RDS Group, Denver Water, E.On, Powergrid International Whitepaper
Saga, Prudential, AMP, Allianz, Unilever, Hastings Insurance, Nomura Group, Group Voyagers