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Actional vs Catchpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Actional
Ranking in Application Performance Monitoring (APM) and Observability
71st
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
SOA Governance (5th)
Catchpoint
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
Network Monitoring Software (29th), Cloud Monitoring Software (17th), Digital Experience Monitoring (DEM) (7th)
 

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Actional is 0.5%, up from 0.0% compared to the previous year. The mindshare of Catchpoint is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Catchpoint0.8%
Actional0.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user690762 - PeerSpot reviewer
Consultant at a comms service provider with 501-1,000 employees
Provides speed and scaling in the cloud
Provides speed and scaling in the cloud Effortless scaling Never throws away data Takes action now Delivers analytics at the speed of business Automates and speeds up system discovery I would like to see better marketing. We have used this for four years. There are no deployment issues at this…
AnmolRai - PeerSpot reviewer
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From a testing standpoint, ignoring license and cost issues, it's not a bad product."
"This tool has great scaling capabilities, i.e., no limitations."
"Catchpoint has a very professional service team, they can help you with the scripting and other functionalities, and they have a dedicated network team, so if you face any issues with the geolocations on the nodes or anything related to the network, there is dedicated support available 24 hours a day, seven days a week."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"My advice to others who want to start using Catchpoint is that it's more useful for eCommerce businesses, and if you want to use it, it's a very, very helpful tool because it captures data from end-to-end."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Catchpoint provides a great amount of information."
"They only lose two points for the cost; otherwise, the insights they provide are really good."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
 

Cons

"My concern is with Automation integration."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Documentation and online indexing are awful but have been improved recently."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Currently, Catchpoint is migrating to a new user interface. My colleagues and I feel that the old user version was better, it was more user-friendly."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
 

Pricing and Cost Advice

Information not available
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"In terms of licensing fees, I believe they were slightly higher."
"The solution's pricing varies based on services and licensing models."
"The solution's pricing is comparable to the last tool we were using."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Retailer
10%
Construction Company
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise12
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Catchpoint?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
What needs improvement with Catchpoint?
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
 

Comparisons

 

Overview

 

Sample Customers

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage
Information Not Available
Find out what your peers are saying about Actional vs. Catchpoint and other solutions. Updated: April 2026.
892,287 professionals have used our research since 2012.