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Actional vs Catchpoint comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Actional
Ranking in Application Performance Monitoring (APM) and Observability
73rd
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
SOA Governance (3rd)
Catchpoint
Ranking in Application Performance Monitoring (APM) and Observability
13th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
25
Ranking in other categories
Network Monitoring Software (14th), Cloud Monitoring Software (10th), Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Actional is 0.6%, up from 0.3% compared to the previous year. The mindshare of Catchpoint is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Catchpoint0.9%
Actional0.6%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user690762 - PeerSpot reviewer
Consultant at a comms service provider with 501-1,000 employees
Provides speed and scaling in the cloud
Provides speed and scaling in the cloud Effortless scaling Never throws away data Takes action now Delivers analytics at the speed of business Automates and speeds up system discovery I would like to see better marketing. We have used this for four years. There are no deployment issues at this…
reviewer2867268 - PeerSpot reviewer
Observability Architect at a financial services firm with 10,001+ employees
Proactive synthetic monitoring has reduced major incidents and provides global user experience insights
One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the ability to bypass or monitor that flow for multi-factor authentication. This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA. This is one of the major areas needing improvement. Otherwise, Catchpoint has been one of the greatest tools in the synthetic monitoring or digital experience monitoring space, and I don't see anything else right now, but MFA is something that certainly needs some improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool has great scaling capabilities, i.e., no limitations."
"From a testing standpoint, ignoring license and cost issues, it's not a bad product."
"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."
"After using Catchpoint, we were close to 90 percent, where out of ten incidents, just one incident came from a customer, and the remaining were detected by internal sources, especially with Catchpoint."
"Catchpoint has everything you could want in a synthetic tool, and many things that you didn't know you wanted but you are ecstatic to have."
"The capacity to identify those issues regionally, nationally, and globally was an unbelievable return on our investment."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"Overall, Catchpoint has been a strong platform for us to provide proactive digital experience monitoring."
"The solution offers three different ways of slicing data to look for abnormalities."
"We previously tried using Dynatrace, but it was really expensive for us, and when we discovered Catchpoint, we fell in love with it."
 

Cons

"My concern is with Automation integration."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"Catchpoint can be improved as they are currently using Playwright automation, and when it comes to certain scenarios where there are timeout conditions, where the application takes a lot of time to respond, it is not possible to handle what type of alert or error we get."
"I think Catchpoint can be improved because it is competitively a little costlier."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"There is room for improvement in terms of enhancing user experience and maybe improving their technical expertise, which is why I chose eight out of ten."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
 

Pricing and Cost Advice

Information not available
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The solution's pricing is comparable to the last tool we were using."
"In terms of licensing fees, I believe they were slightly higher."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"The solution's pricing varies based on services and licensing models."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Outsourcing Company
11%
Construction Company
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise23
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that Catchpoint is cost-effective compared to other tools.
What needs improvement with Catchpoint?
Catchpoint can be improved as they are currently using Playwright automation, and when it comes to certain scenarios where there are timeout conditions, where the application takes a lot of time to...
What is your primary use case for Catchpoint?
My main use case for Catchpoint is synthetic monitoring. A specific example of how I use synthetic monitoring with Catchpoint is that we monitor the critical transactions of our organization, where...
 

Comparisons

 

Overview

 

Sample Customers

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage
Information Not Available
Find out what your peers are saying about Actional vs. Catchpoint and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.