ACS-Xerox Service Desk Outsourcing vs Dell Service Desk Outsourcing comparison

ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.

Dell Service Desk Outsourcing simplifies, automates and streamlines users help desk management tasks. Designed to coordinate with strategic initiatives and priorities, Dell's Service Desk is tuned to the specific needs of users' business, whether those needs are planning, delivery operations or management of IT support. Dell's services enable and utilize next-generation capabilities such as multichannel, social media and persona support that are supported by automated self-help, self-service and self-heal technologies. Dell Services acts as a single point of communication for all service requests and technology concerns within an enterprise while providing a unified, standardized and consistent first-call resolution experience focused on increasing end-user satisfaction and productivity.