We compared Commvault Complete Data Protection and Acronis Cyber Protect based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Acronis Cyber Protect is lauded for its versatility, comprehensive malware protection, and effortless data retrieval. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Cyber Protect could improve its ability to back up SQL databases, reduce resource usage, resolve conflicts, and improve management features.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Some users had positive things to say about Acronis customer service, while others were dissatisfied with delayed responses and limited real-time support options.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Some users thought Cyber Protect was simple to deploy, but others considered it challenging.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Reviewers say Acronis Cyber Protect is affordable, but some noted that the pricing could be more transparent.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Users say that Acronis Cyber Protect is a worthwhile investment, saving money while safeguarding critical data.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Acronis Cyber Protect is a versatile solution that saves customers money and enables easy data recovery. While reviews of Cyber Protect were generally positive, there were mixed reviews about support, pricing, and setup. Users also said it could improve its SQL support and management capabilities.
"i use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space."
"It is a very stable solution."
"In our recent experiences, Acronis Cyber Protect proved most valuable during instances of colleagues facing migration challenges due to ransomware impacts. In these situations, where servers and backups were affected, having a backup stored in external drives or other devices within our data centers posed risks. To address this vulnerability, we decided to shift to a cloud backup solution."
"Universal Restore is valuable to us."
"The solution is stable and reliable."
"If you need to recover, it's the best recovery software I've ever used and I've been in this business for over 30 years. Plug a disc in and tell it to recover this machine and it's done. You walk away from it and it's done. Reboot it and it's perfect."
"This is a full software so deployment time is very quick."
"For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible."
"The solution's stability is excellent."
"What I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one."
"It helped us reduce the number of servers that are required for a stable operation."
"The product has the best features for scaling up and administering all the solutions from a single platform."
"Great archive feature, OnePass, for the file system and Exchange servers."
"The most valuable features of Commvault HyperScale X are all the general functions and the performance."
"Commvault integrates well with all types of operating systems and supports heterogeneous environments."
"It is a stable solution."
"I would like to see better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice."
"The reporting can be improved."
"They've got an agent to back up Microsoft SQL, to our Office 365, but there is not an agent to back up my SQL databases."
"The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult."
"We would always support better pricing."
"I would like to have more hardware space. It would make it better. I would like to have two more terabytes."
"We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself."
"It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools."
"It would be a bit unfair to say that it's complex, due to the fact that it supports so many different workloads, however, if there's anything that is a bit of a shortcoming, then it's the fact that there's a bit of complexity involved when dealing with the product."
"Bare-metal restore needs some work. It's not intuitive and seems to have been an afterthought."
"Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't."
"When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team."
"The customer support is not good."
"It takes a lot of steps to implement backups. We have to do a lot of planning to make the solution work properly. It takes some time to create every policy. It's an easy task, but there are many steps. It's not as easy as using Veeam."
"The main area for improvement is that we sometimes experience negative effects from their updates. If they had a larger test area for their updates, that would help."
"I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners."
Acronis Cyber Protect is ranked 10th in Backup and Recovery with 117 reviews while Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews. Acronis Cyber Protect is rated 8.2, while Commvault Cloud is rated 8.6. The top reviewer of Acronis Cyber Protect writes " Good backup solution but challenges with the stability". On the other hand, the top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". Acronis Cyber Protect is most compared with Veeam Backup & Replication, Veeam Backup for Microsoft 365, Acronis Cyber Protect Cloud, Azure Backup and Veritas Backup Exec, whereas Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and AWS Backup. See our Acronis Cyber Protect vs. Commvault Cloud report.
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