We compared Commvault Complete Data Protection and Acronis Cyber Protect based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Acronis Cyber Protect is lauded for its versatility, comprehensive malware protection, and effortless data retrieval. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Cyber Protect could improve its ability to back up SQL databases, reduce resource usage, resolve conflicts, and improve management features.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Some users had positive things to say about Acronis customer service, while others were dissatisfied with delayed responses and limited real-time support options.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Some users thought Cyber Protect was simple to deploy, but others considered it challenging.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Reviewers say Acronis Cyber Protect is affordable, but some noted that the pricing could be more transparent.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Users say that Acronis Cyber Protect is a worthwhile investment, saving money while safeguarding critical data.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Acronis Cyber Protect is a versatile solution that saves customers money and enables easy data recovery. While reviews of Cyber Protect were generally positive, there were mixed reviews about support, pricing, and setup. Users also said it could improve its SQL support and management capabilities.
"From my perspective, the most valuable features in Acronis Cyber Protect include ransomware protection and antivirus. These features not only add significant value but also play a crucial role in closing deals. When selling backup for Microsoft 365, these security features, like ransomware protection and antivirus, serve as a starting point to offer backup and protection."
"Acronis Backup is easy to use, intuitive, and has high performance."
"The main reason we went with Acronis Cyber Protect is because it provides a virtual machine backup feature."
"I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good."
"For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible."
"Acronis has many features, which are really very interesting, when it comes to data backup and recovery, especially disaster recovery (DR)."
"It is a very stable solution."
"It actually does its job very well and has interesting capabilities, but it has the most awful interface."
"The most valuable features of Commvault Complete Data Protection are the complete feature sets it provides in one platform. You are able to backup many different types of data, such as virtual machines, servers, cloud, endpoints, Microsoft Office365, and Gmail. The usage of the solution is flexible."
"The most valuable feature is the deduplication ratio. It saves most of our space and reduces the network traffic."
"I'm a big fan of the reporting. You can build your own reports; it's very customizable. You can have individual reports going to groups of people or individuals. You can have them go out multiple times a day. It's basically a free-for-all as far as reporting goes. If anybody wants a specific job report every day, you can build it, schedule it, and have it go out and never touched it again. It's pretty nice."
"It's very easy to set up the storage across all platforms. This allows us to be dynamic and change on-the-fly."
"The ability to manage everything from a single pane of glass is another major advantage."
"The initial setup is straightforward."
"It's very stable."
"We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console."
"This might be a lack of understanding on my part, but it's difficult to purge old backups."
"Acronis has some limitations on the cloud side."
"I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups."
"We have issues with the SQL databases which are a little shaky."
"It does not delete locked files."
"The tool's dashboard for daily operations is useful, but I find that it could benefit from enhancements, particularly in terms of reporting. While exporting reports, the format is not fancy as it appears on the dashboard. The exported files are typically in Excel CSV or PDF format."
"It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres."
"It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10."
"Additional SaaS application support would be good... we have SaaS applications that may not be big enough for Commvault to support yet. Box.com is one we've asked about for years, and it's just not on the radar, as far as I know."
"We've run into some issues when attempting to restore very large numbers of files. Of course, that's more of a design issue."
"Support could improve and the initial configuration would be easier with assistance from a professional engineer."
"When you deploy Complete Data Protection for past services, it's more complicated because you cannot directly back up from the previous service host. We have to build a proxy server, like a middleware, to directly access the past database server. It's complex and hard for beginners to figure out."
"I would like them to keep working on the new web interface to migrate out of the old interface because the old interface is a bit complex. It was driving customers away because of the complexity. If they migrate everything (100 percent of the features), this would make the product be perfect."
"I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have."
"Just to keep it running is time-consuming. There are five people on my team. Commvault was supposed to be one of the less time-consuming solutions, but in reality it takes 60 percent of our time just to keep it running, and that's not even fine-tuning it; that's just to keep it running."
"The tool must improve the 1-Touch recovery of Oracle and Active Directory."
Acronis Cyber Protect is ranked 10th in Backup and Recovery with 117 reviews while Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews. Acronis Cyber Protect is rated 8.2, while Commvault Cloud is rated 8.6. The top reviewer of Acronis Cyber Protect writes " Good backup solution but challenges with the stability". On the other hand, the top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". Acronis Cyber Protect is most compared with Veeam Backup & Replication, Veeam Backup for Microsoft 365, Acronis Cyber Protect Cloud, Azure Backup and Veritas Backup Exec, whereas Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and Dell PowerProtect DD (Data Domain). See our Acronis Cyber Protect vs. Commvault Cloud report.
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