4me vs SymphonyAI IT Service Management comparison

4me and SymphonyAI are both solutions in the IT Service Management (ITSM) category. 4me is ranked #17 with an average rating of 8.0, while SymphonyAI is ranked #22 with an average rating of 7.0. 4me holds a 1.3% mindshare in ISM, compared to SymphonyAI’s 1.5% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

4me

Read 4 4me reviews

443 Views
156 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

423 Views
220 Comparison Views

100% willing to recommend

4me

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SymphonyAI IT Service Management and 4me compete in the IT service management sector. SymphonyAI leads in pricing and customer support satisfaction, while 4me is noted for its comprehensive feature set and perceived value.

Features: SymphonyAI IT Service Management offers AI-driven analytics, automation capabilities enhancing problem-solving efficiency, and improved cost-effectiveness. 4me provides seamless integration with third-party tools, a comprehensive workflow management system, and a customizable service catalog and SLA management.

Ease of Deployment and Customer Service: SymphonyAI features a straightforward deployment model with proactive customer service, leading to quicker implementation times. 4me offers a flexible deployment model with detailed documentation and personalized support plans adaptable to diverse business needs.

Pricing and ROI: SymphonyAI IT Service Management has a lower initial setup cost, with AI features ensuring quicker ROI by streamlining operations. 4me involves a higher setup cost, often justified by long-term ROI through feature-based efficiencies and reduced service downtime.

To learn more, read our detailed 4me vs. SymphonyAI IT Service Management Report (Updated: June 2025).

Buyer's Guide

4me vs. SymphonyAI IT Service Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Asset Management (15th)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.3%, up from 0.8% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is highly stable."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"Asset Discovery is a feature that should be added."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The pricing is expensive."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

24%

Government

Energy/Utilities Company

Healthcare Company

Manufacturing Company

15%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

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What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

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What needs improvement with 4me?

Asset Discovery is a feature that should be added.

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

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What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

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What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

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Comparisons

ServiceNow vs 4me

Compared 69% of the time

ManageEngine ServiceDesk Plus vs 4me

Compared 17% of the time

Freshservice vs 4me

Compared 14% of the time

More 4me Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 83% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 17% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download 4me product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Information Not Available

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

4me vs. SymphonyAI IT Service Management

June 2025

Free Report: 4me vs. SymphonyAI IT Service Management

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