4me vs BMC Helix Platform comparison

4me and BMC are both solutions in the IT Service Management (ITSM) category. 4me is ranked #17 with an average rating of 8.0, while BMC is ranked #23 with an average rating of 8.0. Additionally, 100% of 4me users are willing to recommend the solution, compared to 100% of BMC users who would recommend it.

4me

Read 4 4me reviews

426 Views
242 Comparison Views

100% willing to recommend

BMC Helix Platform

Read 2 BMC Helix Platform reviews

59 Views
19 Comparison Views

100% willing to recommend

4me

BMC Helix Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 4me and BMC Helix Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 4me vs. BMC Helix Platform Report (Updated: April 2025).

Buyer's Guide

4me vs. BMC Helix Platform

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Helix Platform

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Anneri Van Der Merwe

4me Product Manager at Blue Turtle Technologies

Impressive scalability and reliability for seamless service management

One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.

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Francois Seegers

Product Manager at Blue Turtle Technologies

An open, scalable service that increases efficiency and productivity in enterprise service management

The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The BMC Helix Platform is perfect."

"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."

Cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"Asset Discovery is a feature that should be added."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."

"To improve BMC Helix Platform, they could enhance the mobile experience."

Pricing and Cost Advice

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Healthcare Company

Energy/Utilities Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

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What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

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What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

What is your experience regarding pricing and costs for BMC Helix Platform?

The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully.

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What is your primary use case for BMC Helix Platform?

I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.

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What advice do you have for others considering BMC Helix Platform?

The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.

See all answers

Comparisons

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ManageEngine ServiceDesk Plus vs 4me

Compared 18% of the time

More 4me Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download 4me product report

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download BMC Helix Platform product report

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?

Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
Orchestration Capabilities: Streamlines processes across different environments and systems.
Seamless Integration: Connects effortlessly with major enterprise software platforms.

What benefits or ROI can evaluating users seek?

Cost Efficiency: Reduces operational costs through automation.
Enhanced Productivity: Increases efficiency by eliminating manual tasks.
Agility: Accelerates time-to-market with rapid development capabilities.
Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC

Buyer's Guide

4me vs. BMC Helix Platform

April 2025

Free Report: 4me vs. BMC Helix Platform

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