We performed a comparison between 3CX Live Chat and Google Hangouts based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With the reporting feature you can get all the incoming and outgoing call details."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX is a reliable solution."
"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
"It's good for conferencing with others."
"Stable communication tool with a good history feature and very easy installation."
"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."
"The most valuable feature has been the ability to present presentations during meetings."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"The solution's stability is the most valuable feature."
"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"There should be an option to save some extensions."
"Having a video call would be a nice idea."
"It could be better in terms of providing more options for call recording."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Maybe they should offer more security features."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"I would like to see support for showing virtual backgrounds."
"Sending documents and other things is not an option."
"The solution can improve by having more integration with different platforms."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"The UI has room for improvement."
"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews. 3CX Live Chat is rated 8.8, while Google Hangouts is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Google Hangouts is most compared with Zoom. See our 3CX Live Chat vs. Google Hangouts report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
