3CX Live Chat vs Google Hangouts comparison

3CX and Google are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while Google is ranked #5 with an average rating of 8.4. 3CX holds a 1.8% mindshare in VM, compared to Google’s 0.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
177 Comparison Views

91% willing to recommend

Google Hangouts

Read 57 Google Hangouts reviews

1,335 Views
54 Comparison Views

93% willing to recommend

3CX Live Chat

Google Hangouts

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Google Hangouts compete in the communication solutions category. 3CX Live Chat has the upper hand due to its advanced VoIP features and comprehensive integration capabilities, providing a more versatile solution compared to the straightforward messaging and video conferencing focus of Google Hangouts.

Features: 3CX Live Chat offers extensive VoIP features, including call recording and web conferencing, mobile and desktop clients, and seamless CRM integration. It is highly versatile, catering to diverse industries with strong call management capabilities. Google Hangouts provides easy messaging and video conferencing, excellent integration with Google Suite, screen sharing, and meeting management through Google Calendar.

Room for Improvement: 3CX Live Chat could enhance integration with external devices and improve call recording management, Linux support, and CRM integration customization. The system's analytics and reporting capabilities need development. Google Hangouts could improve connectivity, file sharing, performance on slower connections, meeting size limitations, and add recording features in the basic version.

Ease of Deployment and Customer Service: Both 3CX Live Chat and Google Hangouts offer deployment on public and private clouds. 3CX Live Chat also provides on-premises and hybrid options, catering to various organizational needs. 3CX is praised for its international support, but could improve 24/7 availability. Google Hangouts benefits from Google's global support infrastructure but struggles with technical support in varied environments.

Pricing and ROI: 3CX Live Chat offers competitive pricing without user license costs, providing value in concurrent calls and scalability with business needs. It promises potential ROI in months due to reduced telephony costs. Google Hangouts, part of Google Workspace, is generally cost-effective with free and paid options. Recent price increases position it as mid-range, but integration with other Google services adds value. While 3CX focuses on feature-rich pricing, Google Hangouts leverages its integration and simplicity.

To learn more, read our detailed 3CX Live Chat vs. Google Hangouts Report (Updated: April 2025).

Buyer's Guide

3CX Live Chat vs. Google Hangouts

April 2025

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Helped 852,764 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (4th)

Google Hangouts

Ranking in Virtual Meetings

5th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.3% compared to the previous year. The mindshare of Google Hangouts is 0.4%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"Mobility features and remote extensions work well."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The integration between the video and voice is the most valuable solution."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

More 3CX Live Chat pros

"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."

"I think the simplicity of the whole thing is its valuable feature."

"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."

"The most valuable feature has been the ability to present presentations during meetings."

"The solution's stability is the most valuable feature."

"We use Google Hangouts to chat and exchange some quick information."

"The interface is simple and not complex."

"The initial setup is very easy."

More Google Hangouts pros

Cons

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"The support team can appear to be condescending."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"It could be better in terms of providing more options for call recording."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"Google Meet could be more secure."

"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."

"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."

"One area where I see room for improvement in Google Hangout is the voice quality during meetings."

"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."

"Sometimes, due to system restrictions, I can't use blur effects or other filters."

"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."

"It is not as stable. They can improve its stability."

More Google Hangouts cons

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

"We pay an annual license to use the solution."

"There is an annual subscription to use this solution."

"This solution is available for free with the opening of a Google account."

"I use the free version of the solution."

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Real Estate/Law Firm

Government

Educational Organization

96%

Computer Software Company

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I can't comment on the pricing as I have no idea about it.

See all answers

What needs improvement with Google Hangouts?

One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 36% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 19% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

May 2025

Download 3CX Live Chat product report

Buyer's Guide

Google Hangouts

May 2025

Download Google Hangouts product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Buyer's Guide

3CX Live Chat vs. Google Hangouts

April 2025

Free Report: 3CX Live Chat vs. Google Hangouts

Find out what your peers are saying about 3CX Live Chat vs. Google Hangouts and other solutions. Updated: April 2025.

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