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# Comparisons
Rating
Buyer's Guide
Application Delivery Controllers (ADC)
September 2022
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Sanja Rakic - PeerSpot reviewer
Security Engineer at a tech services company with 11-50 employees
Reseller
Top 20
Very stable and easy to use with a good GUI
Pros and Cons
  • "The solution is very easy to use and easy to understand. It's quite an intuitive system."
  • "Technical support could be faster. It's something I'd like to see them work on in the future."

What is our primary use case?

Mostly I support my clients in relation to the product.

What is most valuable?

I am very satisfied with the product overall. 

There is never a big number of false positives or false negatives. That's the most valuable aspect of the product. 

The solution is very easy to use and easy to understand. It's quite an intuitive system.

The user interface and GUI are very good.

I find the product to be very stable. I've supported customers for two years and haven't really had an issue with the solution.

What needs improvement?

I can't say that there are any features missing. I've overall been quite happy with it.

We once had an issue related to trying to publish some exchange application to a file and we experienced some problems there, however, the incident was not really related to BIG-IP. It was likely some kind of infrastructure problem the company was experiencing.

We haven't had any big problems of note.

Technical support could be faster. It's something I'd like to see them work on in the future.

The pricing could be more reasonable.

For how long have I used the solution?

I've been using the solution for about two years at this point. 

What do I think about the stability of the solution?

The solution is extremely stable. We haven't had an issue in years. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. It's reliable.

What do I think about the scalability of the solution?

Most of our clients are medium-sized entities.

For the one customer I typically deal with, there has been no need to scale or expand services. The product can be scaled by adding more licenses if necessary. That said, our clients have everything they need and have not actually done this. 

There are also add-ons that come from the ASM if a company is interested in that.

How are customer service and technical support?

Technical support is slow and it could be faster. I had one issue once that was not very serious as it was on the Disaster Recovery Site. We were able to pull a previous version from a snapshot. However, the issue was that I was able to solve the problem myself before I even heard back from technical support. If they knew their technology, how is it that I could solve the problem faster as a person that's not as familiar with it? They need to be much faster. It could have been a much bigger problem. 

I'd say, overall, we aren't satisfied with the technical support for that reason.

Which solution did I use previously and why did I switch?

I did not previously use a different product. This is my first Application Delivery Consult Solution.

How was the initial setup?

The initial setup is very complex. The basic setup may be fine, however, right now I'm trying to do something in my lab environment. We've tried a few things over the years and it hasn't gotten any easier.

What's my experience with pricing, setup cost, and licensing?

The costs could be lower. In a report, we found that Citrix Solutions are somehow cheaper - including in relation to encryption licensing. I cannot compare as I haven't spoken to Citrix. I don't know if it's easier or has the same (or more features). That said, I wouldn't describe this product as cheap. 

Which other solutions did I evaluate?

We're currently comparing F5 to Citrix. I'm not currently working with Citrix; I'm curious to see how they compare to each other. I had a presentation to a client and they just wanted some sort of comparison, which is why I began to look at Citrix.

What other advice do I have?

We are resellers.

I'm a System Integrator. I have experience in virtual environments and with clients. I have some moderate experience with implementation and some bigger experience in supporting this product. I'm not an expert in the field, however, I'm trying to be.

I don't have any issues with the solution. It's pretty problem-free in general. Overall, I would rate it at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
IT Director at a computer software company with 10,001+ employees
Real User
Top 20
Reliable, easy to set up, and can increase your security score
Pros and Cons
  • "Mitigates content security policy issues."
  • "UI is very basic and unattractive."

What is our primary use case?

My primary use case of this solution is as a web application firewall.

How has it helped my organization?

Kemp mitigated our cross-scripting vulnerabilities, cookie-related issues, and content security policy issues. Instead of working on each application, we can do everything with Kemp. In addition, using Kemp has raised our site score from average to fully-secured.

What is most valuable?

The most valuable feature is that Kemp can be integrated with our active directory, so then we can use ESP. Then SSL certificates can be hosted or deployed from Kemp rather than going through the application.

What needs improvement?

The UI is very basic and not very attractive, so this could be an area for improvement. In the next release, I would like to see global load balancing and the ability to connect to networks not physically attached to the individual device (VPNs or point-to-point connections, for example).

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

Kemp is very reliable.

What do I think about the scalability of the solution?

I had some difficulty getting the correct load balances, but it's very reliable otherwise.

How are customer service and support?

I have had no issues at all with their support team.

Which solution did I use previously and why did I switch?

I previously used an open-source version of this solution, but it was very hard to maintain and suffered frequent crashes, so we switched to Kemp for better reliability. I also used Citrix, but the use case for it is completely different than for Kemp.

How was the initial setup?

The initial setup was very straightforward, requiring only around an hour of configuration.

What about the implementation team?

A team wasn't required because the product is straightforward.

What was our ROI?

Our aim in implementing Kemp was to improve our security posture and increase our security ratings because we were losing business due to our rating being a bit low. Once we implemented Kemp and shared our new security scorecard, our projects got extended, so I believe that Kemp has helped to bring us more business.

What's my experience with pricing, setup cost, and licensing?

We pay around $10,000 a year for licensing. There are no additional costs.

Which other solutions did I evaluate?

I evaluated the on-premises version of Citrix but found Kemp to be more helpful, while Citrix was more expensive and not very user-friendly.

What other advice do I have?

Each and every organization that hosts applications should have this solution. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Application Delivery Controllers (ADC)
September 2022
Get our free report covering , and other competitors of Citrix Intelligent Traffic Management. Updated: September 2022.
635,162 professionals have used our research since 2012.