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Cisco Prime OverviewUNIXBusinessApplication

Cisco Prime is #4 ranked solution in top Network Management Applications. PeerSpot users give Cisco Prime an average rating of 7.6 out of 10. Cisco Prime is most commonly compared to Cisco DNA Center: Cisco Prime vs Cisco DNA Center. Cisco Prime is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
Buyer's Guide

Download the Network Management Applications Buyer's Guide including reviews and more. Updated: July 2022

What is Cisco Prime?

Cisco Prime products deliver next-generation management by supporting an intuitive workflow-oriented user experience and integrated lifecycle operations across Cisco architectures, technologies, and networks.

Cisco Prime was previously known as Cisco Prime Infrastructure.

Cisco Prime Customers

Mohawk Industries, Universidad EAFIT, Halton Healthcare

Cisco Prime Video

Archived Cisco Prime Reviews (more than two years old)

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Infrastructure Engineer at a computer software company with 51-200 employees
MSP
Great for network management, good interfaces and simple deployment
Pros and Cons
  • "The interfaces are a valuable feature."
  • "Lacking in integration with a SIEM tool."

What is our primary use case?

Prime is geared towards medium and enterprise size companies and that's where we deploy it. I don't think it's a suitable solution for small companies. We've used the product for several projects, providing solutions to our customers and managing it for them. We've  been dealing with Cisco for the past 10 years. One of our current projects is with one of the leading hospitals here. We are premier partners and we also resell Cisco products. I'm an IT specialist. 

What is most valuable?

The interfaces are a valuable feature and the product is easy to deploy. We receive a lot of good support from Cisco. 

What needs improvement?

I can't really come up with anything that needs improvement in the solution, the technical team might be able to comment on that. 

If my understanding is correct, Cisco doesn't have a SIEM tool. Prime is used for managing all the infrastructure and if it can be integrated with the SIEM tool it could be well managed. That's my personal opinion. 

For how long have I used the solution?

I've been using this solution for about four years. 

Buyer's Guide
Network Management Applications
July 2022
Find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise and others in Network Management Applications. Updated: July 2022.
622,358 professionals have used our research since 2012.

What do I think about the stability of the solution?

Our clients are happy with Prime, the stability is good and it's easy to manage.  

What do I think about the scalability of the solution?

Scalability is good. 

How are customer service and support?

We receive partnership support and it's very good.

How was the initial setup?

Initial setup is very straightforward, it only takes a short time. 

What other advice do I have?

I would definitely recommend Cisco Prime.

I would rate this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Networks Lead Engineer at a mining and metals company with 1,001-5,000 employees
Real User
Good management capability and wireless heatmap, but NetFlow needs to be improved
Pros and Cons
  • "It gives you the ability to upgrade switches remotely, schedule the upgrade time, perform backups, and monitor the health of all networks."
  • "If you think about a centralized monitoring system, Cisco Prime is not good because it does not support third-party vendors like Palo Alto or FortiGate."

What is our primary use case?

This solution is being used for managing Cisco access points and managing network switches.

What is most valuable?

Cisco Prime is very good management-wise. It gives you the ability to upgrade switches remotely, schedule the upgrade time, perform backups, and monitor the health of all networks.

The wireless heatmap is very good.

What needs improvement?

The NetFlow is very limited, which is a disadvantage to this product. NetFlow is a very important tool that gives you a lot of information about what is happening for each device, including all of the hosts that are connected and what they are doing. For example, it will tell you if devices are accessing an on-premises application and you can use that information to help build usage statistics. With Cisco Prime, it is not reporting all of the Cisco devices. In particular, some of the access point devices are missing. NetFlow is about network visibility, so it should definitely not be limited to Cisco products.

If you think about a centralized monitoring system, Cisco Prime is not good because it does not support third-party vendors like Palo Alto or FortiGate.

For how long have I used the solution?

I have been using Cisco Prime for two years.

What do I think about the stability of the solution?

This solution is always stable.

What do I think about the scalability of the solution?

If you consider scalability from the point where it can be used with everything, then it is not scalable. It cannot monitor all of the devices in your network, as a normal monitoring system would.

We have more than 1,000 users.

How are customer service and technical support?

Cisco's technical support is very good for all of its products and in all aspects. You get a very good response from them. I have no doubts about the OEM because they are really very good.

Which solution did I use previously and why did I switch?

I have used SolarWinds and Microsoft SCOM in the past.

SolarWinds is used on the networking side and can also be used for monitoring the health of the hardware. SCOM was being used for maintaining Microsoft products, such as keeping track of the number of licenses they have, performing health checks on Windows systems, and other monitoring tasks.

How was the initial setup?

I did not personally set up this device, although it is a Cisco product, which normally comes ready to use. With a Cisco product, you just need to switch it on, put in a username and password, and then you have access. It's straightforward. I think that it is probably an easy setup, and not difficult to do.

What about the implementation team?

We have two in-house engineers who take care of all of the network setup and maintenance. They are also responsible for operating all of the monitoring systems, network devices, firewalls, etc.

What other advice do I have?

My advice to anybody who is considering this solution is to look carefully at your infrastructure. Our plan is to take Cisco Prime out because we do not have a fully-Cisco infrastructure and it is not compatible with all of the devices.

It is very good for Cisco products and if your entire infrastructure is Cisco, or you want to monitor a specific section that is entirely Cisco, then it will work well. However, if you have a mix of devices from different vendors and you want to centralize then this is not the right solution. Also, I would not recommend using two different solutions for the same purpose. Find one that works with everything, like SolarWinds or Netskope.

Ultimately, I think that Cisco Prime will be taken off the market and replaced with Cisco DNA. It has all of the features such as NetFlow, monitoring, and smart analytic systems. It is another Cisco product doing the same job and much better. 

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Network Management Applications Report and find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise, and more!
Updated: July 2022
Buyer's Guide
Download our free Network Management Applications Report and find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise, and more!