Support is satisfactory. You can open tickets for support, and they will respond within a day.
Check Point Harmony SaaS is efficient but has integration challenges with Active Directory and conversion issues in SmartConsole. While support response is timely, resolution delays reduce its support rating to seven out of ten. Sandboxing and threat protection are advanced, yet identity management is lacking. Accurate setup is crucial to avoid false positives. Report settings are useful, despite the need for product evolution. Harmony's general efficiency earns it a ten out of ten rating.
