CAD/CAM Support Specialist at a engineering company with 501-1,000 employees
Nov 9, 2021
Another key factor in why we chose to go this route was that we have one place to call for support. We have one person that we deal with at CDW and that person handles things within CDW for us. It takes a lot of stuff off of our plate, internally.
Network Engineer at a computer software company with 201-500 employees
Nov 10, 2021
We do not have any VoIP admins onsite or within our organization. That is why we decided to outsource it to CDW. That makes our job easier because we don't have a VoIP admin.
Network Manager at a manufacturing company with 5,001-10,000 employees
Dec 13, 2021
One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system.
Learn what your peers think about CDW Managed Collaboration Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Director at a marketing services firm with 201-500 employees
Dec 21, 2021
CDW saves us a certain level of manpower, time, and money. Cost-efficiency is definitely a piece of it. They bring a level of expertise that we didn't have in-house.
Director of Educational Innovation & Technology Services at a educational organization with 201-500 employees
Feb 16, 2022
It's super-important that Managed Collaboration gives us a partner that can manage a hybrid environment with multiple vendor platforms. I feel that there's nothing I can't throw at them, that involves my job and tech, that they can't do. That's really nice.
CAD/CAM Support Specialist at a engineering company with 501-1,000 employees
Nov 9, 2021
We ran into an issue when we first put the phone system in, and it really had nothing to do with CDW's end of the spectrum. The problem was with our third-party firewalls. There was a little bit of incompatibility between settings on our firewalls and the settings on servers and firewalls in Chicago. That had to be ironed out and that took a little bit of time.
Network Engineer at a computer software company with 201-500 employees
Nov 10, 2021
We had a period where everything was great with the UCaaS solution. Then, we moved to a new building, and it was still good. After that, we had a period of two years, and I don't know why, where the phone system would just be down. We had problems with BGP between the data centers connecting, and they couldn't figure out why. Their technicians would keep bouncing the questions back to us. It was very unsatisfactory for a while, and the executive management was very irritated.
Learn what your peers think about CDW Managed Collaboration Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Director of Educational Innovation & Technology Services at a educational organization with 201-500 employees
Feb 16, 2022
I have an issue with the portal. It would be nice to have more basic how-to reminders in the portal. Sometimes the Knowledge Base has so much in it that it's hard to figure out where I need to start. If you don't know what some of the things are, it can be complicated.
