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CDW Managed Collaboration Services Reviews

Vendor: CDW
4.4 out of 5
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What is CDW Managed Collaboration Services?UNIXBusinessApplication

CDW Managed Collaboration Services provides overall IT support for a vast amount of systems. This managed service provider helps to manage corporate infrastructure. CDW Managed Collaboration Services specializes in remote systems management and phone systems. Users can receive this service from anywhere and not only in their office space. This service can be used for network overhaul, phone system management, printer projects, SIP-based phone systems, and much more. This management service provides its users with a clear head space.

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Buyer's Guide
CDW Managed Collaboration Services
September 2023
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Helped 734,024 peers since 2012

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Key learnings from peers

Pricing

  • "We are on a state contract, and they have negotiated state contract pricing."
  • "Professional services are extremely important to us because we are a small, lean team. So, we really need someone who will hold our hand and help us with every step of an implementation. By far, the price was better with CDW."
  • "Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are."

Valuable Features

  • "Another key factor in why we chose to go this route was that we have one place to call for support. We have one person that we deal with at CDW and that person handles things within CDW for us. It takes a lot of stuff off of our plate, internally."
  • "We do not have any VoIP admins onsite or within our organization. That is why we decided to outsource it to CDW. That makes our job easier because we don't have a VoIP admin."
  • "Being in healthcare, PHI is important for protecting our patients' data, e.g., if a client is calling through and giving out information, you can't record it. You can't have any record. They came up with a very elegant solution for us about a year and a half ago. Our team used to need to hit a pause button, then a resume button. I am like, "This is just crazy." So, they had their developers make a special API just for us. Taking out all the red tape on our end, like budgeting and finance, then from the time that I was like, "Hey, we need something better," it had about a six-week turnaround."

Room For Improvement

  • "We ran into an issue when we first put the phone system in, and it really had nothing to do with CDW's end of the spectrum. The problem was with our third-party firewalls. There was a little bit of incompatibility between settings on our firewalls and the settings on servers and firewalls in Chicago. That had to be ironed out and that took a little bit of time."
  • "We had a period where everything was great with the UCaaS solution. Then, we moved to a new building, and it was still good. After that, we had a period of two years, and I don't know why, where the phone system would just be down. We had problems with BGP between the data centers connecting, and they couldn't figure out why. Their technicians would keep bouncing the questions back to us. It was very unsatisfactory for a while, and the executive management was very irritated."
  • "Right now, there is a hardware shortage. Everything is sitting on a cargo ship somewhere, so getting parts has been a struggle. However, that is not their fault."

Pricing

  • "We are on a state contract, and they have negotiated state contract pricing."
  • "Professional services are extremely important to us because we are a small, lean team. So, we really need someone who will hold our hand and help us with every step of an implementation. By far, the price was better with CDW."
  • "Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are."

Valuable Features

  • "Another key factor in why we chose to go this route was that we have one place to call for support. We have one person that we deal with at CDW and that person handles things within CDW for us. It takes a lot of stuff off of our plate, internally."
  • "We do not have any VoIP admins onsite or within our organization. That is why we decided to outsource it to CDW. That makes our job easier because we don't have a VoIP admin."
  • "Being in healthcare, PHI is important for protecting our patients' data, e.g., if a client is calling through and giving out information, you can't record it. You can't have any record. They came up with a very elegant solution for us about a year and a half ago. Our team used to need to hit a pause button, then a resume button. I am like, "This is just crazy." So, they had their developers make a special API just for us. Taking out all the red tape on our end, like budgeting and finance, then from the time that I was like, "Hey, we need something better," it had about a six-week turnaround."

Room For Improvement

  • "We ran into an issue when we first put the phone system in, and it really had nothing to do with CDW's end of the spectrum. The problem was with our third-party firewalls. There was a little bit of incompatibility between settings on our firewalls and the settings on servers and firewalls in Chicago. That had to be ironed out and that took a little bit of time."
  • "We had a period where everything was great with the UCaaS solution. Then, we moved to a new building, and it was still good. After that, we had a period of two years, and I don't know why, where the phone system would just be down. We had problems with BGP between the data centers connecting, and they couldn't figure out why. Their technicians would keep bouncing the questions back to us. It was very unsatisfactory for a while, and the executive management was very irritated."
  • "Right now, there is a hardware shortage. Everything is sitting on a cargo ship somewhere, so getting parts has been a struggle. However, that is not their fault."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our CDW Managed Collaboration Services Buyer's Guide for additional reliable information.

Learn more about CDW Managed Collaboration Services

CDW Managed Collaboration Services Features:

CDW Managed Collaboration Services has many valuable key features. Some of the most useful ones include:

  • Communication - CDW is consistent and persistent with the communication they provide to its users. CDW Managed Collaboration Services provides 24/7 communicative support.
  • VoIP Administration - CDW Managed Collaboration Services provides its users with Voice over Internet Protocol administration.
  • Trouble Shooting and Monitoring - CDW Managed Collaboration Services provides its users with a deeper level of technical support available for troubleshooting and monitoring. CDW can be relied upon to do the heavy lifting when supporting a system.

CDW Managed Collaboration Services Benefits:

There are many benefits to implementing CDW Managed Collaboration Services. Some of the biggest advantages the solution offers include:

  • Flexibility - Users can choose how much they would like CDW Managed Collaboration Services to be involved in their systems. Users as well have the flexibility to request adjustments to the solutions and services provided by CDW.
  • One Point of Contact - A specific team within CDW will support a user and their needs. With this system, users will not be transferred around and will have a set team or person to contact. 
  • Mobility - CDW Managed Collaboration Services provides its users with the ability to move people, phone services, and phone accounts from one physical location to another.

Reviews from Real Users:

Below are some reviews and insightful feedback written by PeerSpot users currently using CDW Managed Collaboration Services.

A Network Manager at a large manufacturing company says: “One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system.”

A Director of Marketing Services at a medium-sized company comments: “Their active monitoring is the most valuable feature. It is a 24/7 managed service. They are monitoring specific systems for us, which has really been a point of value for us. We don't have a network operations center that is 24/7. That is what CDW is for us.”

A Director of Educational Innovation and Technology Services at a medium-sized educational organization remarks: “I really appreciate CDW's consistency and persistence in communications. I use the Managed Collaboration platform's dashboard a lot less than I email or call my CDW rep to reach out to them. That's what we appreciate the most over any specific piece of it, that the customer service has been really helpful.”

A CAD/CAM Support Specialist at a large engineering company comments: “The most valuable function of the Managed Collaboration service is the ability to move people, their phones, and their phone accounts from one physical location to another, because we have two locations in Pennsylvania, one in Connecticut, and one in Chicago.”

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