GEN AI Engineer at a educational organization with 51-200 employees
Jun 13, 2026
Overall, Aisera's AI Copilot has become much more than a helpdesk tool for me; it is a central nervous system connecting employees to information and IT support across the entire organization.
Chief Information Officer at a media company with 1-10 employees
Oct 21, 2026
To improve Aisera's AI Copilot, automating the scripting would be beneficial so that it is a little bit more free-flowing and generic for the workflow because something as simple as a password reset will always have the same features.
GEN AI Engineer at a educational organization with 51-200 employees
Jun 13, 2026
There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers.
